About our services

Groceries

What is Waitrose online?
Does it cost more to shop from home?
When I order online from Waitrose who will do my shopping for me?
Will I find the same range of products and recipes online as in branch?
Is there a minimum order value?

Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.

What is Waitrose online?

Quite simply, this is an online grocery shopping service that allows you to do your weekly Waitrose shopping from the comfort of your own home via the internet.

All you need to do is choose the products on screen and select a delivery or collection date. Your order will then be hand-picked by our expertly trained personal shoppers, carefully packed and then delivered to your door or selected for you to collect.

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Does it cost more to shop from home?

All prices are exactly the same as at any Waitrose supermarket (including all special offers) and as always we give you our price commitment to bring you the best products at the best prices. Each week we price check hundreds of everyday items against those of other leading supermarkets to make sure that you're getting value for money.

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Is there a minimum order value?

Yes.  The minimum order value is £50 per order.  This can include items from grocery and/or Home & Garden.

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When I order online from Waitrose who will do my shopping for me?

We've trained our personal shoppers to choose only the freshest, longest shelf-life products available. And because all our shoppers are Partners in the business, with a personal stake in the success of Waitrose, it’s vital to them that you’re happy with the service you receive.

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Will I find the same range of products and recipes online as in branch?

Our online shopping service is designed to meet the expectations of all our customers and we’ve worked hard to recreate the branch experience online. Almost all products sold at your local Waitrose supermarket are available for home shopping*, and all offers available in branch are available online. We even flag them up for you so that you won't miss the chance to make a saving.

*Unfortunately we are unable to offer some selections, including hot food, greeting cards, gift vouchers, self-selection sweets, self-selection cheeses and salads and ‘create a pizza’.

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Home & Garden

What is Home & Garden?
Will I find the same range of products as in my branch?
Is there a minimum order value?
What happens if something I order is unavailable?
Can I change or cancel an order once I have placed it?
What if I’m not happy with my Home & Garden items?

Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.

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What is Home & Garden?

Home & Garden offers a wide range of products for your kitchen, home & garden. Home & Garden items can be ordered separately or with your weekly grocery shop. Your order will be delivered free from your local Waitrose (where the service is available). Or you can collect in branch.

Find out if we deliver in your area.

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Will I find the same range of products as in my branch?

Our online shopping service is designed to meet the expectations of all our customers and we’ve worked hard to recreate the branch experience online. Almost all products sold at your local Waitrose supermarket are available for home shopping, and all offers available in branch are available online. We even flag them up for you so that you won't miss the chance to make a saving.

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Is there a minimum order value?

Yes. The minimum order value is £50 per order. This can include items from grocery and/or Home & Garden.

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What happens if something I order is unavailable?

We make every effort to ensure all products are in stock. However, if an item you require is not available, you can request a similar substitute product.

If a substitution is made, you will always be charged the lower of the two prices (excluding weighed items), but if it's not what you want you can refuse it.



You can set your substitution preferences globally, that is for all the items in your trolley. Or you can set them for individual items as you shop.

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Can I change or cancel an order once I have placed it?

You can change your order up until 11.45am the day before your delivery or collection date. Click on My Account in the top menu, and then on Current Orders to change the order, cancel it, or change the delivery/collection time.

Please note. This does not affect your rights of cancellation under the Consumer Protection Distance Selling Regulations.

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What if I’m not happy with my Home & Garden items?

We hope you will be pleased with your purchase. Should you wish to return anything from your Home & Garden order, we will be happy to exchange or refund a product provided it is in a fully resaleable condition.

Returns should be made to your nearest Waitrose branch, within a reasonable time (usually 28 days) and in the original undamaged packaging. Please bring your delivery note or confirmation email with you. Directions to our branches can be found here.

If the product is not returned in a fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: Mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, pierced jewellery, children’s car seats, CD, DVD, tapes or other recording media, software or videos, some swimwear and underwear and earplugs.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

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Entertaining

What is Waitrose Entertaining?
Is there a minimum order value?
What happens if something I order is unavailable?
Can I change or cancel an order once I have placed it?
What if I’m not happy with my Entertaining order?

Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.

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What is Waitrose Entertaining?

With Waitrose Entertaining you can order celebratory cakes and flowers and fresh pre-prepared food for special occasions – or whenever you feel like treating yourself to a night off cooking!

It's so simple online, all you have to do is select your products, add the items to your basket and select a delivery or collection slot. Your order will then be carefully prepared by our expert team and packaged so you can take it home easily or have it delivered direct to your door.

Find out if we deliver in your area.

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Is there a minimum order value?

There is no minimum spend for Entertaining orders collected in branch, however for FREE delivery the minimum order value is £50.

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What happens if something I order is unavailable?

If a WaitroseEntertaining item is not available after you‘ve placed your order, we’ll contact you before your order is due to be delivered/collected. Your card will not be charged but you will have the opportunity to request an alternative product.

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Can I change or cancel an order once I have placed it?

Yes, up until 11.45 the day before your delivery or collection date. Click on 'My Account' in the top menu, and then on ‘Current Orders’ to cancel, delete from or change the delivery/collection time. To add more products, find them in the product listings and click 'add to order/list'.

Please note. This does not affect your rights of cancellation under the Consumer Protection Distance Selling Regulations.

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What if I’m not happy with my Entertaining order?

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

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Wine Direct

What is Wine Direct?
Does it cost more to shop from home?
When I order online from Waitrose who will do my shopping for me?
Will I find the same range of products and recipes online as in branch?

Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.

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What is Wine Direct?

Wine Direct is an online shopping service that allows you to choose your wine in the comfort of your own home via the internet.

All you need to do is choose your wine on screen and select a delivery or collection date. Your order will then be hand-picked by our expertly trained personal shoppers, carefully packed and then delivered to your door or prepared for you to collect.

back to top

Does it cost more to shop from home?

All prices are exactly the same as at any Waitrose supermarket (including all special offers) and as always we give you our price commitment to bring you the best products at the best prices. Each week we price check hundreds of everyday items against those of other leading supermarkets to make sure that you're getting value for money.

back to top

When I order online from Waitrose who will do my shopping for me?

Our highly trained personal will carefully select your wine for you. And because all our shoppers are Partners in the business, with a personal stake in the success of Waitrose, it’s vital to them that you’re happy with the service you receive.

back to top

Will I find the same range of products and recipes online as in branch?

Our online shopping service is designed to meet the expectations of all our customers and we’ve worked hard to recreate the branch experience online. Almost all products sold at your local Waitrose supermarket are available for home shopping*, and all offers available in branch are available online. We even flag them up for you so that you won't miss the chance to make a saving.

back to top