How can I apply for a myWaitrose Card?

a. Go to www.waitrose.com/mywaitrose and follow the instructions to register for a card.

b. Alternatively, fill out an application form (held at the Welcome/Service desk in branch). This must then be posted back using the freepost facility on the form (branches will not able to post the form for you).

I have received a myWaitrose card through the post, can I use this with my online shopping?

Yes. You need to have an online account and link your myWaitrose card number to this account, Please go to www.waitrose.com/mywaitrose and follow the instructions to login and link your card. You only need to do this once, and your card will automatically be used on all your future online shopping orders.

How long should I expect to wait after posting my ‘myWaitrose’ application form?

We aim to dispatch new cards as soon as possible, however you should expect to receive your card within 5 weeks after posting the form.

How long should I expect to wait after signing-up online?

We aim to dispatch new cards as soon as possible, however you should expect to receive your card within 5 weeks after signing-up online.

Can my friends or family use my ‘myWaitrose’ card?

The myWaitrose card can only be used by the member who is named and registered for the card or their partner/spouse/civil partner.

Can I use my myWaitrose card in Boots/Shell/Welcome Break/Cookery School?

Unfortunately not. Your myWaitrose card is only valid in Waitrose stores, excluding motorway service stations, petrol stations, Boots and Waitrose Cookery School. The card can be used in hospitality areas.

What if I forget to present my ‘myWaitrose’ card in store before my transaction has been completed?

You will only be able to use your myWaitrose card if you present it before payment has been taken.

Can I use my myWaitrose card with Quick Check?

If you want to use our Quick Check option with your myWaitrose card, you will need to visit the Welcome Desk after you have completed your shop. We will then process the transaction for you. If you complete the transaction yourself, you will not be able to use your myWaitrose card because of system restraints.

Can I use my myWaitrose card at the self-scan tills?

Unfortunately, you will not be able to use your myWaitrose card at the self-scan tills because of system restraints.

Why does the card deduct 1p from my in-store transaction?

This is simply a way of the system recording that a ‘myWaitrose’ card has been processed during the transaction and it ensures the customer is entered into the monthly prize draws.

How do I know that my "myWaitrose" has linked to my online shop after activation?

Unlike in branch, there will not be a 1p deduction shown on the customer statement. As long as you have linked your myWaitrose card to your account, it will automatically be used on all your future online shopping orders.

I presented my myWaitrose Card when I bought my stamps, but it didn’t scan?

There are certain products that aren’t included in the Swipe to Win draw, such as tobacco, stamps, E-top up, Lottery and gift vouchers. (A full list of products that are not included are in the terms and conditions.)

I’ve been a loyal customer for many years, why wasn't I sent a card?

We’re sorry you weren’t part of the first mailing, we only included customers for whom we had full details online and who had agreed to receive marketing from Waitrose.

I’ve lost my myWaitrose Card, can I have a replacement?

Yes, please email your request to customersupport@waitrose.co.uk with “myWaitrose Card - Replacement” as the subject and we’ll arrange for a new one to be sent out as soon as possible. (Please do include your full name and address within the email.)

My surname (or any other details) are incorrect on my myWaitrose Card, can you re-issue with my correct details?

Yes, please email your request to customersupport@waitrose.co.uk with “myWaitrose Card - Details” as the subject and we’ll arrange for a new one to be sent out as soon as possible. (Please include your full name and address within the email.)

I have received a myWaitrose card addressed to a previous occupant, can you remove their details and add mine?

Yes, we can remove the incorrect details. However, please apply for your own card.

To have the incorrect details removed, please email your request to customersupport@waitrose.co.uk with "myWaitrose Card - Details" as the subject. (Please do include the full name and address for removal within the email.)