Web access and broadband from Waitrose



Get 6 months FREE John Lewis Broadband

We want to deliver quality and value in everything we do, and our broadband service is no different. If you're buying, or have recently bought an internet-enabled device from John Lewis you can receive 6 months' free John Lewis broadband.

Here's how to claim

  • Buy any qualifying internet-enabled product from the categories listed
  • Start your broadband order by selecting one of the broadband packages or call 0800 022 3300 to speak to one of our customer service representatives
  • Make sure you have your proof of purchase ready - the product number on your receipt or, if you bought online, the web reference from your order confirmation email
  • Use the code JLB6 when asked, along with your product number, to receive your 6 months free discount

Please see our full terms and conditions for more details on this offer.

Visit our website or call us for more information on 0800 022 3300.


Existing Waitrose broadband customers

We’ve made it simple to upgrade to John Lewis Broadband and will ensure the switch is as seamless as possible. Visit our website for more information.

Manage your account

Existing customers can update their details here:

Update your details

Access your email

Check your Waitrose.com email, wherever you are.

Login to your email

Frequently asked questions

Quick answers to your most common question.


Customer support

For customer services, billing and account enquiries, or technical support (24 hours) for your Broadband or Anytime service, please use contact Waitrose Customer Sales and Support, or call 0800 013 2282.

Customers can also view account status and billing information online in My Account.


Waitrose branches

If your query relates to Waitrose products or branches and is not related to our broadband or dial-up service, contact Waitrose Customer Sales and Support. Waitrose.com subscribes to the Ofcom Consumer Code of Practice. Find out more.