The Waitrose.com ISP is operated by Plusnet Plc who recognise the importance of your privacy. This Policy explains how Plusnet Plc ("we") collect information about you and your use the service, how we use this information, who that information is sent to and how you can view and amend the information we hold about you.
We may collect information about you or your use of the service:
when you agree to subscribe to a service we provide and give us information including contact details, payment methods, bank details, etc;
when you communicate with our Customer Services and Technical Support departments;
when you take part in surveys or provide us with feedback.
To make Waitrose.com work even better for you, we may collect information about your tastes and preferences based on your use of the service.
We may use this information to:
provide you with the products or services you requested and collect payment;
let you know about any changes to our services;
manage our network;
prevent and detect criminal activity, fraud and misuse of or damage to our network;
for other administrative purposes and credit checking
From time to time we will compile aggregate statistics about the service and we may share them with reputable third parties. These statistics will not contain information that would enable any third party to identify you personally.
We will disclose personal information to comply with all applicable laws and lawful requests by the appropriate authorities.
Unless there is a specific legal requirement to keep the information, we will retain your personal data for no longer than necessary for the purposes for which the data has been collected or for which it is to be further processed.
Transfer of data outside Europe
We do transfer data outside Europe but in accordance with the Data Protection Act.
If you want to know what personal information we hold about you, please write to our Customer Services department at:
Waitrose.com Customer Services
2 Pinfold Street
Please enclose a cheque for the administration fee of £10 made payable to Waitrose.com. Please give us any relevant details to help us find the information you require.
You can at any time ask us to amend your personal information if this is incorrect by contacting Customer services.
We will protect your personal data by all appropriate security measures including the use of secure servers and encryption.