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Customer information notices

Latest notices

Statement on Nickle Farm


Statement on Nickle Farm

Worker welfare is a top priority for us and a requirement for supplying our business.

We are taking these allegations very seriously and immediately arranged an unannounced independent audit of this site, as well as a visit by senior members of our own team.

Following our own investigation we have suspended the supply of fruit from Nickle Farm while we work with managers to improve conditions.

Product Recall Notice - Russell Hobbs Classic Travel Kettle



Model Number 14718

Russell Hobbs has identified a defect on a small batch of their white plastic 850ml travel kettles, model number 14178. The defect may cause the switch in the handle to overheat and in certain circumstances could result in a fire.


The model number can be found on the underside of the kettle within a rectangular shaped label.


If you do have an affected kettle, please stop using it immediately and return it to Waitrose for a full refund.


If you have any questions please contact Russell Hobbs Customer Services on Freephone: 0808 168 4499


We apologise for any inconvenience to our customers.

Product Recall: Mo’s Cookie Dough Chocolate Chip (300g) & Mo’s Cookie Dough Oatmeal and Raisin (300g)


‘Mo’s Cookie Dough’ are recalling the above products due to a packaging error. The product does not declare the presence of the allergen ‘Wheat’. All date codes affected.

Any customers who have an allergy to cereals containing gluten should not consume this product and return it to Waitrose for a full refund.

We apologise for any inconvenience to our customers. 

Mo's Cookies customer support line: 0845 519 7809