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Customer information notices

Latest notices

Product Recall - Eat Natural fruits & fibre breakfast bars with coconut, apricots, oats and spelt flakes (4 x 40g)

03/02/2016

Best Before End Date: JUNE 2016

Eat Natural are recalling the above product as some packs contain peanuts, which are not declared as an ingredient on the packaging.

Any customers who have an allergy to peanuts should not consume this product but return the pack to Waitrose for a full refund.

Only packs with the above date code are affected.

We apologise for any inconvenience to our customers.

If you have any questions please contact Eat Natural Customer Services Department on: 01787 479123 (open 9am -5pm)

 

Product Recall - Bart Pickling Spice 80g

03/02/2016

Bart Pickling Spice 80g

Best Before End: Oct 2018 and Dec 2018

 

Bart Ingredients are recalling the above product due to a printing error on the product label.

The product contains mustard which is not declared in the ingredient list.

Any customers who have an allergy to mustard should not consume this product but return it to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact the Bart Ingredients Customer Services Department on: 0743 626 6046

Product Recall - Kettle Chips

04/02/2016

 

Kettle Chips Lightly Salted Multipack (5 x 30g)

Kettle Chips Mature Cheddar & Red Onion (40g)

Kettle Chips Sea Salt & Balsamic Vinegar (40g)

Best Before 28 May 16

 

Kettle Foods Ltd has identified that a very limited number of bags of the above products may contain pieces of plastic that are similar in appearance to the crisps.

The affected products have a date code of Best Before 28 May 16. 

As a precautionary measure they are asking customers not to eat these products, but return them to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact Kettle Foods Ltd on: 

0800 616996 (lines open Monday to Friday, 9am-5pm)

Krill Oil Products

08/02/2016

Waitrose is currently in the process of delisting all krill oil products. Customers may continue to see MegaRed and Bioglan red krill oil and in some branches as we sell remaining stock. Similar, alternative products can be found in the cod liver oil and omega-3 ranges.