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Customer information notices

Latest notices

Product Recall-Galaxy Milk 200g bar

09/06/2017

 

Best Before 06.05.2018

 Batch codes 719G1SLO00 and 719G2SLO00

 

Best Before 13.05.2018

Batch Codes 720A2SLO00 and 720B1SLO00

 

Mars is recalling the above products due to the potential presence of Salmonella.

 

Any customers who have bought packs with the above date and batch codes should not consume them, but return them to Waitrose for a full refund. No other Galaxy or Mars products sold by Waitrose are affected by this recall. We apologise for any inconvenience to our customers.

 If you have any questions please contact the Mars Customer Careline on Freephone 0800 952 0084

 

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Product Recall- Hepworth Classic Old Ale 500ml

02/06/2017

Best Before 20/8/2018

This product is being recalled as it contains Gluten and is not naturally Gluten free as stated on the label. This makes the product unsuitable for anyone with an allergy to Gluten.

Any customers who have bought this product with the above date code should not consume it, but return it to Waitrose for a full refund. No other Hepworth date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care on 0800 188 884

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Product Recall - Quorn Chilled Cocktail Sausages 180g

31/05/2017

Quorn Chilled Cocktail Sausages 180g

Use By Date: 07-Jun-17

This product is being recalled as it contains Milk and Barley, which are not mentioned on the label due to a labelling error.

For anyone with an allergy to Milk or Barley Gluten, this makes the product unsuitable and should be avoided.

Please return them to Waitrose for a full refund. No other Quorn date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care on 0800 188 884

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Product Recall-Lotus Biscoff Crunchy Biscuit Spread 380g (Yellow Lid)

16/03/2017

Thorntons

Lotus Biscoff Crunchy Biscuit Spread 380g (Yellow Lid)

 

Best Before Dates:

05/02/2018, 11/02/2018, 19/02/2018, 28/02/2018, 8/03/2018, 15/03/2018

 

As a precaution, Lotus Bakeries is recalling the above product, because the spread may contain small metal particles

 

Customers who have purchased jars with any of the above date codes are advised not to consume them, but to return them to Waitrose for a refund

 

Lotus Biscoff Smooth Biscuit Spread with a red lid is not affected

 

We apologise for any inconvenience.

If you have any queries please contact Lotus Bakeries on:

tel: 0800 834 050

or email recallcrunchyUK@lotusbakeries.com

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Product Recall - Waitrose Frozen 2 Breaded Haddock Fillets

24/02/2017

Batch Code L7 038 N

Best Before End FEB 18

As a precaution, this product is being recalled, as a number of packs have been incorrectly filled with battered haddock fillets which contain milk and mustard which are not declared on the packaging, making the product unsuitable for anyone with an allergy to milk or mustard.

Any customers who have an allergy to milk or mustard should not consume this product but return it to Waitrose for a full refund.

We apologise for any inconvenience caused.

For further information, customers should call Waitrose Customer Care Team on 0800 188884

 

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Product Recall - ‘Waitrose Mini’ Comfort Blankets

24/02/2017

‘Waitrose Mini’ Pink Bunny Comfort Blanket and ‘Waitrose Mini’ Grey Bear Comfort Blanket

As a precaution we are recalling the above products due to a potential safety issue.

During routine quality inspections we have found some of these products with loose stitching.

If you have any of the above products, please stop using them immediately and return them to Waitrose for a refund.

We would like to apologise to our customers.

For further information please call Waitrose Customer Care Team on 0800 188884

 

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Product Recall-Thorntons Jolly Santa 200g

19/01/2017

Thorntons

Hollow Milk Chocolate

Jolly Santa 200g – all date codes

Thorntons is recalling the above product, because the product may contain a piece of plastic which could represent a safety risk.

Customers who have purchased any of the affected products are advised not to consume them, but instead to return them to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact Thorntons on tel: 0345 121 1911 or email: customerservice manager@thorntons.co.uk

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Meet The Alternative Beef Style Mince 500g

27/06/2017

Best before end Jan 2018 / Feb 2018 / Apr 2018

Meet The Alternative are recalling the above frozen product as some packs may contain small pieces of blue plastic.

Any customers who have bought this frozen product should not consume it, but return it to Waitrose for a full refund. No other

Meet The Alternative products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Meet The Alternative Customer Careline on 01244 893807

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