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Customer information notices

Latest notices

Waitrose makes major sustainability commitment for canned tuna products

09/05/2016

All branded canned tuna sold at Waitrose is to be MSC certified or caught using pole and line fishing method by the end of 2017. This builds on own-label commitment which has seen all Waitrose branded canned tuna being caught with the pole and line method for eight years.

Waitrose has become the first supermarket to set a deadline to ensure that all the branded canned tuna it sells will be sourced using more sustainable fishing methods by the end of next year. The agreement is the result of discussions over the past year in which Waitrose has strongly urged its branded tuna suppliers to improve their sustainability credentials. 

This means that all canned tuna sold in Waitrose supermarkets will either be MSC certified or caught using the pole and line fishing method. 

All Waitrose own label canned tuna has been pole and line caught since 2009 (MSC certified since 2013) while all the tuna in own label ready-prepared products, such as sandwiches and pâtés, is also pole and line caught.

Krill Oil

09/05/2016

Waitrose is currently in the process of delisting all krill oil products. Customers may continue to see MegaRed and Bioglan red krill oiland in some branches as we sell remaining stock. Similar, alternative products can be found in the cod liver oil and omega-3 ranges

Mars Fun Size Family Favourites 358g

09/05/2016

Mars Fun Size Family Favourites 358g

Best Before dates from 29/05/16 to 14/08/16

Mars Celebrations 388g

Best Before dates from 8/05/16 to 28/08/16

 

Mars Chocolate UK is taking the precautionary step of recalling products produced in the Netherlands due to the possibility of plastic contamination.

Only the products listed above have been sold in Waitrose.

If you have purchased the above product, do not to eat it, but return it to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact Mars Customer Care on: 0800 952 0084

Product Recall - Bart Pickling Spice 80g

09/05/2016

(Added 03/02/2016)

Bart Pickling Spice 80g

Best Before End: Oct 2018 and Dec 2018

Bart Ingredients are recalling the above product due to a printing error on the product label.

The product contains mustard which is not declared in the ingredient list.

Any customers who have an allergy to mustard should not consume this product but return it to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact the Bart Ingredients Customer Services Department on: 0743 626 6046

 

Product Recall - Kettle Chips

09/05/2016

(Added 04/02/2016)

Kettle Chips Lightly Salted Multipack (5 x 30g)

Kettle Chips Mature Cheddar & Red Onion (40g)

Kettle Chips Sea Salt & Balsamic Vinegar (40g)

Best Before 28 May 16

 

Kettle Foods Ltd has identified that a very limited number of bags of the above products may contain pieces of plastic that are similar in appearance to the crisps.

The affected products have a date code of Best Before 28 May 16. 

As a precautionary measure they are asking customers not to eat these products, but return them to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact Kettle Foods Ltd on: 

0800 616996 (lines open Monday to Friday, 9am-5pm)

Product Recall - Eat Natural fruits & fibre breakfast bars with coconut, apricots, oats and spelt flakes (4 x 40g)

09/05/2016

(Added 04/02/2016)

Best Before End Date: JUNE 2016

 

Eat Natural are recalling the above product as some packs contain peanuts, which are not declared as an ingredient on the packaging.

Any customers who have an allergy to peanuts should not consume this product but return the pack to Waitrose for a full refund.

Only packs with the above date code are affected.

We apologise for any inconvenience to our customers.

If you have any questions please contact Eat Natural Customer Services Department on: 01787 479123 (open 9am -5pm)