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Waitrose Community Matters

By placing a token in the Community Matters box at your local branch you’re helping your community. Since its launch in 2008, the scheme has donated £14 million to local charities chosen by you.

At the end of your shop in branch, you’ll receive a token to place in a box of the good cause you’d most like to support. The more tokens a cause gets, the bigger the donation they receive. Each month every Waitrose branch donates £1,000 (£500 in Convenience shops) between 3 local good causes that you choose.


Online, also shares a donation of £25,000 between 3 national causes. After checkout, you will be asked to vote for one of the national causes we are supporting. Each cause will receive a share according to the number of votes - just as we do in our branches.

Find out more about the good causes we support>

Our short video explains how you have the power to make a difference, and the easiest way to get involved.

Find out more about our partner volunteering>


National causes we are currently supporting on






Just Enough UK

Just Enough UK



Crisis at Christmas

Crisis at Christmas is a lifeline for thousands of homeless people across the UK, offering support and companionship during the holiday period and the opportunity for people leave homelessness behind for good.

Crisis at Christmas not only provides immediate help for homeless people at a critical time, but it sets them up for a more positive year ahead.

Guests receive healthcare and specialist advice on housing, work and benefits. We encourage guests to take up the life changing opportunities on offer at our Crisis Skylight centres in the New Year ahead.

A Christmas guest said: “Without Crisis, I must admit, I’d be lost. It’s been a lifeline. By this time next year, I’m going to have a place - somewhere where my son can come and have fun with his dad.”

“And next year I’m not coming to Crisis at Christmas as a guest, I’m coming as a volunteer.”

Crisis at Christmas is made possible through the generosity of thousands of individuals, community organisations and companies who donate money, time, skills, goods and services."



RNIB’s Emotional Support Service is a vital and life changing element of our Helpline service, which provides one-to-one telephone support to people struggling to cope with the trauma of sight loss. For some callers, the service can be the difference between life and death and with an ever growing demand we need your support to ensure we reach everyone at this critical stage in their life. 

David’s Story

David, 35, took his newborn son home from the hospital. Two hours after tucking his baby son into bed, David had a stroke and lost his sight as a result.

“Countless times since then I’ve asked myself why. Why me? Why that day of all days? It’s a tiny comfort, I suppose, that at least I saw my son for a few hours”.

“My life fell apart and I became impossible to live with, I can see that now. After two years my wife left me. I don’t blame her. At that time I was not the sort of dad my son deserved. I had lost my sight, my wife, my job, my child – everything”.

A friend recognised he had hit rock bottom and urged him to call RNIB’s Helpline. David finally called us.

 “I’m so glad I did, because it was only through the Helpline that I got in touch with the RNIB’s Emotional Support Service. Without their help, I don’t think I’d be here today. I would have taken my own life, I really believe that”.

RNIB receives two calls a week from someone like David who is suicidal.

The shocking reality is that 70% of people affected by sight loss want to talk about their fears and yet only a small percentage are ever offered that opportunity.

With your support we will help more people like David and save more lives.  

Just Enough UK

Just Enough UK

Just Enough UK workshop presenters at a school in West Sussex

Just Enough UK is an educational charity working to raise awareness of modern slavery by delivering fun & inspiring workshops to children.  Our aim is that by raising awareness of modern slavery we will see an increase in the number of victims being rescued and more traffickers being prosecuted.

There are an estimated 13,000 people being held as slaves within the UK and over 27 million slaves worldwide.  In the UK over a quarter of victims of slavery rescued in 2012 were children, of these the third largest group’s country of origin was the UK.

Joseph, aged 53, was held as a slave in a family home in London; he was forced to live in a garden shed with no access to a toilet or adequate food.  He was forced to steal and work for the family until he was arrested by the Police for theft and it was realised he had been held as a slave.  Sadly Joseph’s story is not uncommon and it is Just Enough UK’s mission to educate people to know that slavery still happens here in the UK.

Through our workshop children learn the history of slavery, why slavery still exists and to report anything suspicious they see to their teachers or parents.  We inspire children to become active citizens within their communities making a positive difference to their own and other’s lives both now and in the future.

Here’s what children said about our workshop:

‘Today I have learnt what to do if I see a sign of slavery and why it is bad and we are fighting hard to stop it’.

‘My favourite moment of the workshop was when we acted out some stories about slavery, it kept me aware because I never cared but now I really do, I'll look out!’

Community Matters results

To see the results and amounts that we have donated to previous charities click here

Contact us

If you are a UK-registered national charity and would like to be considered for our Community Matters Online initiative then please post your applications on headed paper for consideration to:

Waitrose Community Matters Team
Waitrose Limited
Doncastle Road
RG12 8YA

Please give a brief outline of the work your charity does along with details of any current projects that you are seeking funding for. This should be no more than one side of A4. The Community Matters Team will then only contact you if your application is successful or if they require further details.