Waitrose is keen to provide you with the best possible standards of online service. To help us we would appreciate your comments and suggestions on how we can improve your online experience with Waitrose.
Waitrose Customer Service
For questions or comments regarding Waitrose branches, products, services or web site content.
Waitrose Customer Service is open 8am-10pm Monday -Friday, 8am-9pm Saturday and 9am-7pm Sunday.
Freephone: 0800 188 884
Email: customer_service@waitrose.co.uk
By post:
Waitrose Customer Service Department
Waitrose Limited
Doncastle Road
Bracknell
Berkshire
RG12 8YA
Waitrose Wine Direct
For questions or comments regarding Waitrose Wine Direct.
Telephone (7am-Midnight, seven days): 0800 188881
Fax: 08456 049 050
Post: John Lewis Direct, P.O. BOX 196, Erskine PA8 6WU
Flowers and Gifts delivered by John Lewis Direct
Telephone (7am-Midnight, seven days): 08456 049 049
Fax: 08456 049 050
Post: John Lewis Direct, P.O. BOX 196, Erskine PA8 6WU
Account Card Services
John Lewis Card Services: 0845 300 1223
John Lewis lost and stolen cards: 0800 015 3036
Waitrose Card Services: 0845 3003127
Waitrose lost and stolen cards: 0800 015 3038
Peter Jones Card Services: 0845 300 3125
Lost and stolen cards: 0800 015 3037
Partnership Card Services
partnership card services: 0845 300 1223
partnership card application requests: 0845 366 6888
partnership card lost and stolen: 0800 015 3037
Waitrose Branches and Head Office
To find the contact details of your nearest branch, use the Branch Finder service in the main menu.
Waitrose Headquarters are based at:
Waitrose Central Offices
Southern Industrial Area
Bracknell
Berkshire
RG12 8YA
Tel: 01344 42 4680
Waitrose Food Illustrated
For questions or comments regarding Waitrose Food Illustrated magazine.
John Brown Publishing
136-142 Bramley Road
London
W10 6SR
By email: food@johnbrowngroup.co.uk
By Telephone: 020 7565 3117
By Fax: 020 7565 3076
For queries and comments regarding Waitrose Food Illustrated magazine only. No Waitrose or Waitrose.com queries can be dealt with - please use the contact details above.
Waitrose.com ISP / internet access
For questions or comments regarding the Waitrose.com Internet Service visit our support page
Waitrose supports Consumer Direct, a service from the Office of Fair Trading. It offers clear, practical advice for consumers. Call 08454 04 05 06 or visit www.consumerdirect.gov.uk 
. Consumer Direct also offers fact sheets about shopping online. Follow this link to find out about safe internet shopping.