Mobile site help

    
Book a delivery

  1. In order to book the delivery date for your online shop, begin by selecting the Book Delivery Slot tab, located on the homepage.
  2. Type in your email and password to Login if you have an account; select Register if you don’t already have an account.
  3. Once you’ve logged in type in your postcode to see available delivery slots in your area for the next day; select the calendar icon to change the date.
  4. Find a 2-hour timeslot on the day that suits you and click Select; your chosen slot will be reserved for 2 hours until you checkout.

Important: If you select a delivery time before 9am, service counter lines, newspapers and other products with a one-day shelf life cannot be delivered to you.

Book a collection

  1. To choose which store you would like to collect from, firstly, select the Book Collection Slot tab, located on the homepage
  2. Type in your email and password to Login if you have an account; select Register if you don’t already have an account.
  3. Type in your postcode to see branches near you from which to collect your order and what shopping can be collected from each branch (e.g. Groceries, Entertaining or both). Or, choose a branch from the alphabetical list.
  4. Choose and Select your chosen branch for collection to see available collection slots for the next day; select the calendar icon to change the date.
  5. Find a 2-hour timeslot on the day that suits you and click Select; your chosen slot will be reserved for 2 hours until you checkout.

Browse the store

Important: You can submit your postcode on the Book Delivery page or select a branch from which to collect on the Book Collection page and then browse the store.  Although you can browse the store without logging in, we’d advise you to login (or register then login) and choose a delivery slot or collection branch first to ensure your desired delivery or collection day /time is available before you shop. If you start shopping without logging in or submitting your postcode you will be prompted to do so the first time you add an item to your shopping trolley.

  1. Select from Groceries, Entertaining, or Offers along the top of the screen to see the categories within these areas.
  2. You can then use the categories, or search by keyword using the search box along the top of the screen, to find your items.
  3. Use the Prev and Next links at the bottom of each page to view more items.
  4. Use the + and icons to choose how many of each item you want and select Add to add the item/s to your basket.
  5. You can select the magnifying glass icon beneath each item to view more details about the item.
  6. Once you have completed your shopping and are ready to place your order, go to your shopping trolley by clicking on the shopping trolley icon at the top-right of the screen.
  7. Ensure your order and delivery / collection details are correct: you can make changes to your order on this page, ensuring you select Save changes if you do.
  8. If you have a promotional code, type it in the Promotion Code at the bottom of the screen.
  9. Select Checkout to confirm your order details and complete your shopping order.

Amend an order

You can amend your order before you checkout by clicking the Shopping trolley in the top-right of the screen. From this page you can change order amounts and remove items from your shopping trolley. Ensure you select Save changes before you checkout.

Open orders can be changed up to 11.45am on the day before delivery or collection. To amend an open order:

  1. Select My Orders at the top-left of the page (you’ll be prompted to login if you’re logged out).
  2. Select the open order you wish you amend, make your desired changes, check your amended order carefully and checkout.

Important: Open grocery orders can be changed up to 11:45 AM the day before delivery/collection. If your order contains Entertaining items, these are subject to individual notice periods and may not be able to be changed in time. Please check your order carefully.

Find a branch

  1. Select the Branch Finder link at the bottom-left of the screen.
  2. Type in a full postcode (including the space) or area; or choose Select branch name to see all branches.
  3. Select Find branch to view details of either your closest or chosen branch. 

Search recipes

  1. Select Recipes at the bottom-left of the screen; you’ll see the recipes of the month on this page.
  2. In the box along the top of the screen type in your keywords (e.g. an ingredient and / or cooking method) separated by a space e.g.  fish steamed and select the magnifying glass icon.
  3. Any results will be displayed in a list, simply click on one to view the full recipe; to begin a new search just type in new keywords and select the magnifying glass icon again.