Shopping online
First steps
You’ll find all the information you need here to start shopping online with us.
How to:
Find out if we deliver in your area
Register to shop
Browse without registering
Start shopping once you have registered
Find what you’re looking for easily
Choose your ideal delivery time
Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.
Find out if we deliver in your area
To check if our delivery services are available to you, simply:
- Click on Shop Online, we deliver below Waitrose your way on the homepage
- On the next page that appears, type your full UK postcode in the box Example BR13 8HH
- Click the submit button.
A list of the services in your area will appear. Depending on where you live you’ll be able to select from:
- Shop Online, we deliver
- Shop Online, you collect
- Shop in Branch, we deliver
You can then decide if you want to register and start shopping, or browse before registering.
If we don’t deliver to your area yet, you can still register, order online, then collect your shopping from any Waitrose branch that offers the service.
Waitrose Entertaining orders can be collected from most Waitrose branches.\
Our Shop in Branch, we deliver service is available at some Waitrose branches, so you can do your shopping in branch having booked a slot online to have it delivered to you at a convenient time. Choose ‘Shop in Branch, we deliver’ from below Waitrose your way on the homepage to book a delivery slot for this service.
Register to shop
To start shopping online at Waitrose, you’ll need to register with us. It’s quick and easy and enables you to use all the services available in your area.
The details you provide during registration will not be passed on to third parties, but may be used by the John Lewis Partnership to send you details about its products if you agree to receive this communication.
To register:
Either, to go straight to the registration form...
- Click on Register on the top right of the homepage
- Otherwise, you can browse the site and add items to your trolley. Once you have entered items, you will be prompted to register.
It is best to register, login and pick a time slot before shopping, as this will mean that the products and offers you see will be applicable to the branch where your shopping will be picked, and valid on the date of your delivery or collection slot.
When the registration form appears:
Complete My Login Details
- Enter your email address
Type your email address in the box (this is not case-sensitive). - Select a password
You will need to choose a password to sign into the site. This needs to be a minimum of 8 characters long and must contain at least 1 number.
Complete My Contact Details & Address
- Enter your name
Please enter your title, first name and last name into the relevant boxes. - Enter your address
- Enter your postcode and click on ‘Find Address’
You will be prompted to enter a nickname for your address e.g. ‘Home’ or ‘Work’ - Next select your address from the dropdown box, or select the link to enter it manually.
- Enter any special delivery/collection information
If you have any specific directions or information for the delivery drivers or any collection information, please enter it in the textbox.
Example: Please use side entrance down steps. - Enter your daytime telephone number
Please provide at least one telephone contact number, including the area code. This is in case we need to contact you about your order.
Complete My Public Profile
In order to make the most of our online community and forums, save recipes to your scrapbook, and access your My Waitrose account, you need to complete your public profile.
- Choose a screen name, this will identify you to other members when you’re online, so only use your real name if you’re happy for it to be made public.
- Introduce yourself and share your interests.
- Choose an avatar picture if you’d like one.
Sign up to receive special offers, savings and news
- Tick the relevant boxes for any offers or news you’d prefer not to receive.
Review the terms and conditions and make sure that you agree to them
- Select the link to view the terms and conditions. These explain the way we work, what to expect from us, and what we expect from you. If you do not agree with any of the terms and conditions, please contact Customer Sales & Support.
Click the ‘Save and Continue’ button
- Once you have completed the registration page, click on the ‘Save and Continue' button. You are now registered with Waitrose.com.
Browse without registering
To see how easy it is to shop online at Waitrose, why not browse the site before you register? Simply:
- Click on the Groceries tab at the top of the homepage. Lists of products available will appear, divided into areas such as ‘Fruit & Vegetables’ just like the aisles in our branches.
- Click on a heading, such as Salads to browse the aisle.
- Click on a specific shelf name to see a list of products, for example, Prepacked Salads.
- Click on a product name or image to see more details about that item.
Remember, if you want to shop, you will need to register.
Start shopping once you have registered
You can sign in and start shopping or book a delivery or collection slot as soon as you have registered.
To sign in:
- Click on the Login heading that appears at the top of every page.
A Login box will appear on the next page. - Enter your email address.
- This should be the email address that you used when you registered with us.
- Enter your password.
If you can't remember your password, click on Forgotten your login details? on the top right of the Login box. - Click on the Login button next to the password box
If you’ve entered your email address and password correctly, you will be taken back to our shopping pages.
If your email address or password do not match your registration details, an 'invalid' message will appear. If you think you’ve entered the correct email and password but you’re still receiving the 'invalid' message, please contact Waitrose Customer Sales & Support.
Find what you’re looking for easily
There are two ways to find products:
- Click on Groceries, then use the aisles, such as Fruit & Vegetables to browse.
- Type what you're looking for into the Search box at the top of any page.
To browse to find a product, or group of products:
- Click on the Groceries tab on the top left of the homepage (and every page).
A list of aisles will appear. - Click on an aisle, for example Fruit & Vegetables
- Click on a heading, for example, Salads, to browse the aisle
- Click on a shelf name, such as Prepacked Salads to see a list of products within that shelf
- At any stage, you can filter to narrow your search
- Click on the More Options heading below the shelves. A list of tickboxes will appear, allowing you to narrow the category by specific requirements, for example all products on offer, or suitable for vegetarians.
To use the Search box (which appears at the top of every page):
- Type a product description into the box
Use words that describe the item you’re looking for most accurately. For example, if you’re looking for soup, you could simply type in, ‘soup’ or narrow it to a flavour, ‘tomato soup’ or be specific, ‘Baxters Tomato Soup’. - Click on the Search button
Any products that match the words you entered will appear alongside pictures. You can narrow your search again by clicking on the shelves listed at the top of the results.
Choose your ideal delivery time
To book a delivery time before, during or when you’ve finished shopping, simply:
- Click on the Pick a time slot button above your Trolley.
- A calendar for the week will appear showing times available each day.
- Select your ideal delivery day and time by clicking on the appropriate button.
- Your delivery slot will appear under your Order Details.
- This slot will be reserved for a 2 hours until you checkout.
Important: If you select a delivery time before 9am, service counter lines, newspapers and other products with a one-day shelf life cannot be delivered to you.
How to shop
How to:
Find products by browsing and searching
Look through lists of products
Add a product to the trolley
Check the cost of your shopping
View and change the contents of your trolley
Add products to a shopping list
View further details on a product
Special offers
Using gift vouchers online
Find your favourite products
Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.
Find products by browsing and searching
There are two ways to find products:
- Click on Groceries, then use the aisles, such as Fruit & Vegetables to browse.
- Type what you're looking for into the Search box at the top of any page.
To browse to find a product, or group of products:
- Click on the Groceries tab on the top left of the homepage (and every page).
A list of aisles will appear. - Click on an aisle, for example Fruit & Vegetables
- Click on a heading, for example, Salads, to browse the aisle
- Click on a shelf name, such as Prepacked Salads to see a list of products within that shelf
- At any stage, you can filter to narrow your
- Click on the More Options heading below the shelves. A list of tickboxes will appear, allowing you to narrow the category by specific requirements, for example all products on offer, or suitable for vegetarians.
To use the Search box (which appears at the top of every page):
- Type a product description into the box
Use words that describe the item you’re looking for most accurately. For example, if you’re looking for soup, you could simply type in, ‘soup’ or narrow it to a flavour, ‘tomato soup’ or be specific, ‘Baxters Tomato Soup’. - Click on the Search button
Any products that match the words you entered will appear alongside pictures. You can narrow your search again by clicking on the shelves listed at the top of the results.
Look through lists of products
Unless you’ve searched by a specific brand name, when a list of products appears, Waitrose own-brand products are displayed first, followed by other brands in alphabetical order. The number of products found in your search is shown at the top of the page, for example 'Products 1 to 12 of 50' and there might be several pages to view.
To view all the products listed on one page:
- Use the scroll bar on the right of your browser to move down the page.
To see other product pages:
- Click the page number or Next page buttons at the top of the list.
To view products alphabetically or by price:
- Click on the Sort by drop-down menu.
To view a page as a grid instead of a list:
- Click on the list or grid icons to the right of the drop down Sort by menu.
Add a product to the trolley
When you find a product you want to buy, simply add it to your trolley.
To add a product to your trolley:
- Enter the quantity you want to buy
The product quantity will automatically default to one. If you want to buy more than one enter the amount in the 'Quantity' box next to the product or use the +/- buttons to increase/decrease the quantity. - If required, select the measurement for the product
If the product you’re buying can be purchased by weight, a link will appear next to the quantity box. This will show 'Kg' (for kilograms). To change the unit of measurement, click this link and a dropdown menu will appear which will allow you to choose to purchase by grams ('g'), pounds ('lb'), total price ('£') or by individual product ('Each'). If you select a new measurement, then you should make sure the figure you entered in the quantity box is still accurate, for example, a quantity of '30' can mean 30 kilos of apples or 30 individual apples. - Click on the 'Add ’ button to add the item to your trolley.
The product/s added will appear in your trolley summary on the right-hand side of the page.
Check the cost of your shopping
As products are added to your trolley, the trolley summary panel on the right of the screen will show the ‘Total (estimated)’ of your shopping, the products ordered and individual prices.
The total cost shown is an estimated total. The final total will not be calculated until your order is picked in branch, and your payment card will not be processed until the order has been picked. This allows for any slight variances in weighed items, and also any multivalue offers, e.g. 3 for 2, which are not shown in your trolley, but will be calculated when your order is processed in branch. When you receive your order, you can refuse any item if you are unhappy with the price. The estimated cost does not include the delivery or collection charge. View our pricing policy for more details.
View and change the contents of your trolley
The trolley summary on the right of the page shows the products in your trolley. The product added most recently shows at the top of the list. Scroll down to view the whole trolley. The top of this trolley summary shows the estimated total cost and an estimate of the savings made.
To view your whole trolley on one screen:
- Select the ‘View Trolley’ button in your trolley summary
The products you’ve chosen will appear in the centre of the page, sorted by aisle. The estimated total will appear on the right, along with any savings made, excluding multivalue offers which will be applied when your order is processed in branch.
To remove a product from your trolley in the trolley summary:
- Scroll through the list of products in your trolley to find the product you want to remove.
- Click on the x symbol alongside the product.
- Or click the – symbol in the quantity box to reduce the quantity of an item.
To remove a product while viewing your trolley in a full page:
- Select the My Trolley link at the top of the page or click View Trolley in the trolley summary.
- Click the Tick to remove box to the left of the product. The product name will appear crossed out. If you make a mistake, just click the tickbox again.
- Click Save changes to remove the selected products from your trolley.
To change the quantity of a product in the trolley summary:
- Use the '+' or '-' buttons to increase or decrease the quantity.
- The quantity and the estimated cost will both be updated.
To change the quantity of a product while viewing your trolley in a full page:
- Select the My Trolley link at the top of the page or click View Trolley in the trolley summary.
- Use the '+' or '-' buttons to increase or decrease the quantity.
- Click Save changes.
Add products to a shopping list
You can easily create shopping lists of the items you buy regularly to save time and effort. You must be registered and logged in before you can use this service.
To add a product to a list:
- Click on the product name or photo
To focus on the product details. - Enter the amount of the product to add to the list
If you want to buy more than one of this product, enter the number in the 'Quantity' box next to the product. If you only want to buy one product, you don’t need to enter a quantity as this automatically defaults to 1. - If required, select the measurement for the product
If the product you’re buying can be purchased by weight, a link will appear next to the quantity box. This will show 'Kg' (for kilograms). To change the unit of measurement, click this link and a dropdown menu will appear which will allow you to choose to purchase by grams ('g'), pounds ('lb'), total price ('£') or by individual product ('Each'). If you select a new measurement, then you should make sure the figure you entered in the quantity box is still accurate, for example, a quantity of '30' can mean 30 kilos of apples or 30 individual apples. - Click the ‘Add to list’ symbol below the product name
A pop-up window will appear, offering you the choice of adding this product to an existing list (if you have already created a list), or creating a new list. - Choose an existing list or create a new list
Either select the list name from the dropdown menu, or type a new list name in the box at the top of the window - Click the ‘Add to list’ button
A confirmation message will appear.
Tip: you can create as many lists as you want. Choose names that will help you easily identify the lists. Find out more about creating and using lists here.
View further details on a product
To find out more information about a product, click on its name or picture. This will show a larger picture of the product and list any ingredients, preparation, storage or packaging information available.
Special offers
You’ll find special offers on products throughout the site. We also run promotions on selected products.
To find our special offers either:
- Click on the Offers tab at the top of the screen.
- This will show you a selection of our current offers.
- Alternatively, click on the ‘Groceries’ tab on the homepage, and select “Click for more options”
- Tick the ‘On Offer’ filter, and a list of all offers will appear. You can narrow these down further using the aisle and shelf names, and using the filters.
- Click on any category, product name or picture to see full details.
Or:
- Find offers on the products you browse as you shop.
- Simply click the ‘On Offer’ filter on any page to see products on offer within that category.
If you didn’t book a delivery or collection slot when you started shopping you’ll see offers and promotions applicable today. However, these offers won’t necessarily apply when your order is prepared so make sure you check the offer’s expiry date. Selecting a delivery slot will allow you to see offers which will be applicable to you on the date when your shopping is picked by your personal shopper.
To see what other products are included in the same offer, simply click on the offer name, e.g. 3 for 2, to see all product which are applicable to that offer.
Please note: all offers are subject to availability.
The types of multivalue offers available are:
- x for the price of y (e.g. 3 for the price of 2)
- Buy any x save £y (e.g. Buy any 2 save 60p)
- Buy any x for £y (e.g. Buy any 2 for £1)
Please note: To qualify for a multivalue offer you will need to select and add to your trolley all the all the products within the offer. For example, 3 for the price of 2 - select the 3 products that the offer applies to and the sum of one of those items will be deducted from your trolley summary on the right of the screen. If you do not select all three items the offer will not apply.
Other offers will be of the type:
- Save £x Usual price £y (e.g. save 40p usual price £1.89)
Please note: There is also a 5% discount if you choose to buy six or more bottles of any wines that are not included in any other offer.
Using gift vouchers online
John Lewis and partnership card gift vouchers can be used online with Waitrose.com
To use a gift voucher as payment /part payment for an order:
- Complete your shopping, and click on ‘Checkout’ in your Trolley Summary
This will take you to the Checkout page. - Under the ‘Payment by Gift Voucher’ heading on this page
- Enter the 10 digit serial number of your voucher in the ‘serial number’ text box
You will find this number on the voucher. - Enter the 7 digit security code in the ‘security code’ text box
Scratch off the panel on your voucher to reveal the code beneath.
Please note: Once this panel has been scratched off, the voucher will not be valid in branches. - To add another voucher just click on “Add another voucher’ and repeat the steps above.
- You can use up to 10 gift vouchers per order.
- Once your voucher details have been entered, click on ‘complete checkout’ at the bottom of the page
- Your voucher will be validated and redeemed against your order
Your Order Confirmation will display the amount paid for by your voucher, against the total cost of your order.
PLEASE NOTE: Once a voucher has been redeemed, it cannot be used again.
If the value of the gift voucher is greater than the cost of the total order, the difference will be credited back to the customer’s payment card.
Find your favourite products
The 'My Lists' tool allows you to save your favourite items in a list, and to add them quickly to your trolley. Once logged in, you can create lists and add items to them in the following ways:
- From a product detail page, click on the 'Add to List' icon. Then either create a new list, or select an existing list, to add the product.
- From the 'My Trolley' page, click on the 'Add trolley to shopping list' link.
- Go to 'My Account' and select 'My Lists'. Enter a name for your list, and select the type of list you'd like to create, e.g one based on your last order, based on your current trolley, etc.
Once you have created a list, you can then choose to add all items in the list by selecting 'Add' next to your saved list, or open the list to add individual products from it.
Your trolley
Click on 'My Trolley' on the top menu to look at the products in your trolley, and change or remove them.
Add a product to the trolley
Remove a product from the trolley
Set your substitution preferences
Write notes to your personal shopper
Go through the checkout
Leave the site without completing your shopping
Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.
Add a product to the trolley
When you find a product you want to buy, simply add it to your trolley.
To add a product to your trolley:
- Enter the quantity you want to buy
The product quantity will automatically default to one. If you want to buy more than one enter the amount in the 'Quantity' box next to the product or use the +/- buttons to increase/decrease the quantity. - If required, select the measurement for the product
If the product you’re buying can be purchased by weight, a link will appear next to the quantity box. This will show 'Kg' (for kilograms). To change the unit of measurement, click this link and a dropdown menu will appear which will allow you to choose to purchase by grams ('g'), pounds ('lb'), total price ('£') or by individual product ('Each'). If you select a new measurement, then you should make sure the figure you entered in the quantity box is still accurate, for example, a quantity of '30' can mean 30 kilos of apples or 30 individual apples. - Click on the 'Add ’ button to add the item to your trolley.
The product/s added will appear in your trolley summary on the right-hand side of the page.
Remove a product from the trolley
>There are two ways to remove a product from your trolley:
To remove a product from your trolley in the trolley summary:
- Scroll through the list of products in your trolley to find the product you want to remove.
- Click on the x symbol alongside the product.
- Or click the – symbol in the quantity box to reduce the quantity.
To remove a product while viewing your trolley in a full page:
- Select the My Trolley link at the top of the page or click View Trolley in the trolley summary.
- Click the Tick to remove box to the left of the product. The product name will appear crossed out. If you make a mistake, just click the tickbox again.
- Click Save changes to remove the selected products from your trolley.
Set your substitution preferences
We make every effort to ensure all products are in stock. However, if an item you require is not available, you can request a similar substitute product.
If a substitution is made, you will always be charged the lower of the two prices (excluding weighed items), but if it's not what you want you can refuse it.
You can set your substitution preferences globally, that is for all the items in your trolley. Or you can set them for individual items as you shop.
To accept substitutions on all unavailable items in your trolley:
- Leave the ‘Allow substitutions for all’ box at the top of the 'Your shopping trolley' screen ticked. (This is set to default to accept substitutions, unless you specify otherwise.)
Any unavailable product will be replaced with a logical choice made by your personal shopper. This may vary by brand, size or flavour but we will find the closest match to your requirements. You can add a note to your personal shopper to guide them should they need to substitute an unavailable item, e.g. ‘If no organic avocaodos, non-organic are OK’
To refuse substitutions on all unavailable items in your trolley (setting a global option):
- Click on the ‘Allow substitutions for all’ box at the top of the 'Your shopping trolley' screen to uncheck.
- Click on the 'Save changes' button at the bottom of the page.
This means products you select will not be substituted if they are not available. However, this may also mean you don’t receive everything you need in your shopping.
To set substitution options by product as you shop
If you’ve left the ‘Allow substitutions’ box at the top of the ‘View Trolley’ screen ticked:
- Click to remove the tick in the ‘substitute if not available’ checkbox next to any product you do not want to be substituted. Click on ‘save changes’.
If you’ve unticked the global ‘Allow substitutions’ box at the top of the ‘View Trolley’ screen:
- Click to tick the ‘substitute if not available’ box beside an individual product you would like substituted. Click on ‘save changes’.
To tell your personal shopper what substitute you’d prefer:
- Type your message into the ‘Add note to personal shopper’ box beside the product.
Example: If there are no brazil nuts, please send walnuts.
Write notes to your personal shopper
There’s a ‘Note to personal shopper’ box on every product. This is your chance to talk directly to the Waitrose shopper who will be selecting your goods. You can be more specific about the product you wish to purchase, or tell us more about your substitution preferences for this product.
To write a note for a product:
- Click on the ‘Add note to personal shopper’ symbol.
- Type your message into the box.
Example: Extra firm tomatoes please
Example: If you don't have Persil, please select Ariel - Click on 'Save note'.
Go through the checkout
When you’ve chosen all the products you want and added them to your trolley, the next step is to checkout.
To go through to the checkout:
- Enter any promotion offer code
If you’ve been given a promotion code, type it into the box below the ‘Checkout’ button on the trolley summary. Otherwise, just leave this box blank. - Click 'Checkout' in the trolley summary
If you booked a delivery/collection time slot when you entered the site, you’ll be taken straight to the checkout. If you didn’t, then you’ll be taken to book a time first. - Select a delivery/collection time slot (if you haven’t already done so)
A calendar for the week will appear showing times available. Select your ideal delivery/collection day and time by clicking on the appropriate button. The time will show on your order. You can change it before checkout, or up until 11.45am on the day before delivery/collection. The checkout page will then be displayed. - Change your order (if you want to)
If you want to change the contents of your order, click on ‘Back to your trolley’, make any changes, then return to the checkout. - Check the Delivery summary
A summary of your delivery time and address will show. You can add a delivery note. Example: Use side door. When you’re finished click the ‘Continue to order preview’ button.
- Check the Order preview
Your trolley contents will be shown, if you want to change anything, click ‘Go to your Trolley’ then return to the checkout. When you’re happy, click the ‘Continue to payment details’ button. - Enter your payment details
Enter any gift vouchers and/or your payment card details, or select the card you wish to use if you have already saved its details. - Click on the ‘Place your order’ button
Your order will be processed, and will be ready for delivery/collection on the date and time you specified. An order confirmation page will appear, which can be printed out. An email will be sent to you to confirm these details.
Leave the site without completing your shopping
You can leave the site at any time without completing your shopping. Any products that you have added to your trolley will stay there until you visit again.
To leave the site without completing your shopping:
- Click on the ‘Logout’ button at the top of the page
A message will appear to confirm you have logged out.
The time for delivery or collection already selected will be held for you for two hours after you have signed out. After this time, you will need to select your delivery or collection time again.
Note: If you accidentally logout you can easily login again.
To login:
- Click on the Login heading that appears at the top of every page.
A Login box will appear on the next page. - Enter your email address.
This should be the email address that you used when you registered with us. - Enter your password.
If you can't remember your password, click on Forgotten your login details? on the top right of the Login box. - Click on the Login button next to the password box
If you’ve entered your email address and password correctly, you will be taken back to our shopping pages.
If your email address or password do not match your registration details, an 'invalid' message will appear. If you think you’ve entered the correct email and password but you’re still receiving the 'invalid' message, please contact Waitrose Customer Sales & Support.
Placing an order
How to:
Book your ideal time slot
Make changes to the products in your order before checkout
Complete and pay for your order
Are there restricted shopping hours?
What is the cut-off time for next day delivery?
Can I change or cancel an order once I have checked out?
What happens if something I order is unavailable?
What happens if something I order is unavailable?
Can I make special requests?
How can I request traceability information for beef / veal?
Is there a minimum order value?
Change the date or time of your delivery or collection
Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.
Book your ideal time slot
To book a delivery or collection time before, during or when you’ve finished shopping, simply:
- Click on the Pick a time slot button above your Trolley.
- A calendar for the week will appear showing times available each day.
- Select your ideal delivery or collection day and time by clicking on the appropriate button
- Your delivery/collection time slot will appear under your Order Details.
- This slot will be reserved for a 2 hours until you checkout.
Important: If you select a delivery time before 9am, service counter lines, newspapers and other products with a one-day shelf life cannot be delivered to you.
Make changes to the products in your order before checkout
If you are in the ‘Checkout’ pages and decide you want to add to, remove or change the products in your trolley, it couldn’t be simpler.
To make changes to your order before checkout:
- Click on ‘back to your trolley'
The trolley page will appear, allowing you to change product quantities, add special requirements, or remove items already in your order. - To remove a product, click the 'Tick to remove’ box next to it
- To change a quantity, click on ‘+’ or ‘-’ in the 'quantity' box
- To add new items to your trolley, click on ‘Groceries’ or the relevant shopping tabs at the top of the page and shop in the usual way.
- Click on the 'save changes' button
Your trolley contents and the estimated cost will be updated. - Click on the ‘Checkout’ button
Complete and pay for your order
When you’ve chosen all the products you want and added them to your trolley, the next step is to checkout.
To go through to the checkout:
- Enter any promotion offer code
If you’ve been given a promotion code, type it into the box below the ‘Checkout’ button on the trolley summary. Otherwise, just leave this box blank. - Click 'Checkout' in the trolley summary
If you booked a delivery/collection time slot when you entered the site, you’ll be taken straight to the checkout. If you didn’t, then you’ll be taken to book a time first. - Select a delivery/collection time slot (if you haven’t already done so)
A calendar for the week will appear showing times available. Select your ideal delivery/collection day and time by clicking on the appropriate button. The time will show on your order. You can change it before checkout, or up until 11.45am on the day before delivery/collection. The checkout page will then be displayed. - Change your order (if you want to)
If you want to change the contents of your order, click on ‘Back to your trolley’, make any changes, then return to the checkout. - Check the Delivery summary
An summary of your delivery time and address will show. You can add a delivery note. Example: Use side door. When you’re finished click the ‘Continue to order preview’ button. - Check the Order preview
Your trolley contents will be shown, if you want to change anything, click ‘Go to your Trolley’ then return to the checkout. When you’re happy, click the ‘Continue to payment details’ button. - Enter your payment details
Enter any gift vouchers and/or your payment card details, or select the card you wish to use if you have already saved its details. - Click on the ‘Place your order’ button
Your order will be processed, and will be ready for delivery/collection on the date and time you specified. An order confirmation page will appear which can be printed out. An email will be sent to you to confirm these details.
Are there restricted shopping hours?
Waitrose offers an extension to your normal shopping hours so you can shop at a time convenient to you – 24 hours a day, seven days a week. Have your shopping delivered direct to your door (depending on your postcode) or arrange to pick up your pre-packed shopping from your nearest participating Waitrose supermarket at a convenient time.
What is the cut-off time for next day delivery?
Orders must be placed by 11.45am for deliveries or collections on the following day.
Can I change or cancel an order once I have checked out?
You can change your order up until 11.45am the day before your delivery or collection date. Click on My Account in the top menu, and then on Current Orders to change the order, cancel it, or change the delivery/collection time.
To change the contents of your order, go to your Open Orders and simply click on the Order Number then click on Edit Order.
- If you want to delete a product tick the box next to it on the left hand side and click on Save Changes. The product will now be deleted from your order.
- To change the quantity of a product click the +/– button and then click on Save Changes. The new quantities will be added to your order.
- To add a product click on Continue Shopping to shop in the normal way then click on Checkout and continue through the Checkout process. Your new products will be added to your existing order.
To change the delivery/collection time, go to your Open Orders and simply click on your existing delivery slot and then select a new slot. You do not need to save this as it will automatically update and your shopping will be delivered at your new time.
To cancel your order, go to you Open Orders and click on the order number, select Cancel Order then Yes to confirm. Your order will now be cancelled.
What happens if something I order is unavailable?
We make every effort to ensure all products are in stock. However, if an item you require is not available, you can request a similar substitute product.
If a substitution is made, you will always be charged the lower of the two prices (excluding weighed items), but if it's not what you want you can refuse it.
You can set your substitution preferences globally, that is for all the items in your trolley. Or you can set them for individual items as you shop.
Can I make special requests?
Yes! You can add notes to your trolley or shopping list to specify any special requirements for an individual product.
There’s a ‘Note to personal shopper’ box on every product. This is your chance to talk directly to the Waitrose shopper who will be selecting your goods. You can be more specific about the product you wish to purchase, or tell us more about your substitution preferences for this product.
To write a note for a product:
- Click on the ‘Add note to personal shopper’ symbol.
- Type your message into the box.
Example: Extra firm tomatoes please
Example: If you don't have Persil, please select Ariel - Click on 'Save note'.
At Waitrose we do our very best to ensure your shopping is done in the way you’d do it yourself. You can also add a comment for your whole order when you checkout your shopping such as ‘We have a big dog who barks – but don’t worry he doesn’t bite!'
How can I request traceability information for beef/veal?
You can use the ‘notes’ tool on the site to add a message against any beef or veal products.
To request traceability information of the products:
- Add the product to your trolley.
- Type ‘Traceability information please’ in the ‘Add note for your personal shopper" box
We will then provide the following information on the product:
- A reference number or code (this ensures a link between the meat and the animal or group of animals from which it is derived)
- The member state or third country where the animal was slaughtered
- The licence number of the slaughterhouse
- The member state or third country where the meat was cut
- The licence number of the cutting plant
e.g. "HA UK 7135 UK 2045"
Is there a minimum order value?
Yes. The minimum order value is £50 per order. This can include items from Grocery and/or Home & Garden.
Change the date and time of your delivery or collection
You can change your order up until 11.45am on the day before your delivery or collection date.
To change the delivery/collection time, click on My Account in the top menu then go to your Open Orders and simply click on your existing delivery slot and then select a new slot. You do not need to save this as it will automatically update and your shopping will be delivered at your new time.
Placing repeat orders
Shopping with us gets even easier once you’ve placed your first order with us. As you’ll probably need the same products regularly, you can use previous orders to create new orders in seconds!
All my products
Previous orders
Save your trolley as a list
Create a list from a previous order
Need more help?
If you are experiencing any issues with the site and would like more help, please contact our Customer Sales & Support team.
All my products
It’s easy to view and re-order products you’ve previously bought online at Waitrose.
To view and re-order your products:
- Click on ‘My Account’ at the top of the page.
- Click on ‘My Products’ in the ‘My Shopping’ section
- View your products and add them individually to your latest order by clicking the Trolley icon or add them all at once by ticking ‘Select all products’ and clicking ‘Add selected to trolley’.
- You can shop in the usual way to add additional products to your trolley.
Previous orders
The "Previous orders" page lists your last five orders (placed within the past 12 months). You can browse these to choose individual items, or to add a whole order to your latest trolley.
- Click on ‘My Account’ at the top of the page.
- Click on ‘Previous Orders’ in the ‘My Shopping’ section.
Your previous orders will appear. - Click on a specific order to view products and add them to your latest order by clicking the Trolley icon or add them all at once by clicking ‘Select All’ products.
- You can then shop in the usual way to add new products to your trolley, or to find the items you only buy every few months.
You can also save each order, or part of it, as a list with another name, and alter it exactly to your requirements by removing or adding items. Find more about creating lists here.
Save your trolley as a list
Saving your trolley as a list before you check out is a good way of organizing your shopping. For example you could name your trolley ‘Regular Weekly Shop’ or ‘Drinks party’ so you can shop more easily next time.
To save the contents of your trolley as a list before checking out:
- Click ‘View Trolley’ within the trolley module to the right of the page.
- Click ‘Add trolley to shopping list’ which appears below the ‘Promotional Code’ box
A lists window will pop-up. - Choose to add your trolley to an existing list or create a new list
Either select the list name from the menu or type a new list name in the box at the top of the window - Click the ‘Add to list’ button. A confirmation message will appear.
Create a list from a previous order
It’s easy and useful to create a list from an old order and ensures you keep a record of the order for as long as you want.
To create a list from a previous order:
- Click ‘My account’
- Click ‘My Lists’ in the ‘My Shopping’ section
- Type a name in the ‘Create a new list called’ box
Example: Weekly Shop - From the dropdown menu, select from...
Last order to add the products from your last order to the list.
Or select Previous order to create a list using a previous order from the past 12 months. - Click ‘Create’
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