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By placing a token in the Community Matters box at your local branch you’re helping your community. Since its launch in 2008, the scheme has donated £14 million to local charities chosen by you.

At the end of your shop in branch, you’ll receive a token to place in a box of the good cause you’d most like to support. The more tokens a cause gets, the bigger the donation they receive. Each month every Waitrose branch donates £1,000 (£500 in Convenience shops) between 3 local good causes that you choose.


Online, also shares a donation of £25,000 between 3 national causes. After checkout, you will be asked to vote for one of the national causes we are supporting. Each cause will receive a share according to the number of votes - just as we do in our branches.

Find out more about the good causes we support>

Our short video explains how you have the power to make a difference, and the easiest way to get involved.

Find out more about our partner volunteering>


National causes we are currently supporting on


Hearing Dogs for Deaf People


Hearing Dogs for Deaf People


Sarah and Sapedeh with life-changer Waffle

Hearing dogs provide practical support and vital companionship to help deaf people to live confident and independent lives.

Every hearing dog is specially matched to a deaf person so that the dog’s skills and personality perfectly complement the lifestyle and needs of their new owner.

Our dogs are trained to respond to important sounds and danger signals such as the doorbell, alarm clock and smoke alarm. Deafness can be incredibly isolating so a hearing dog also helps to reduce the feelings of loneliness, stress and anxiety that deafness often brings.

Ten-year-old Sarah badly wanted to be with other children but her deafness and communication skills made that difficult. She never slept in her own bed because she couldn’t hear noises in the night and was too frightened to be alone. Extreme tiredness compounded her frustration at home and at school as she found it difficult to concentrate.

Last year Sarah was partnered with hearing dog Waffle. Sarah’s mum, Sapedeh, tells us, “From the first night Waffle slept in her bedroom, Sarah slept there too. She feels so much more secure. Her school says her concentration is better and she is becoming more independent.

“Sarah’s so much more confident now. Her speech is developing and her real character has come out. Waffle’s made such a huge difference to Sarah but she’s also changed our lives as a family too.”

We do not receive any government funding so we rely on the support of public donations and schemes like Community Matters. This vital support not only enables us to create new partnerships like Sarah and Waffle, and change the lives of more deaf people across the UK, but it also ensures that we can provide life-long care and support for every hearing dog partnership

Meningitis Now

Meningitis Now

“I’m so proud of him."

Louie was just five months old when he contracted meningococcal meningitis and septicaemia. He lost both legs as a result, and recently took his first steps in prosthetic limbs. His mum Julie shares Louie’s incredible journey.

“I’d bathed Louie as normal; but after I put him to bed he kept waking up crying and being sick. I noticed he had a temperature so I gave him some Calpol and took his clothes off; it was then that I noticed two tiny pin prick marks on his skin. I pressed them and they didn’t disappear under the pressure. Within minutes he had gone grey and floppy, so I called an ambulance.

“The paramedics took us straight to intensive care where Louie was immediately treated for meningitis.

“It was all such a shock; meningitis is something you hear about in the news; you never think it will happen to your own child.

“The first 48 hours were touch and go; we were told he had a 50 per cent chance of surviving. I was devastated.

“Louie’s legs were completely black from the thigh down; and so were his arms. I couldn’t get my head around it at first, but all I wanted was to take my little boy home.

“As time went on, doctors said they would amputate his legs just below the knee, and they wouldn’t need to remove his entire left arm; just his fingers. It was the best outcome they could have hoped for.

“He also had the tips of his fingers on his right hand removed.

“Eventually, after nine and a half weeks in hospital, we were allowed to take him home.

“We are just so relieved that our gorgeous little boy is alive.

“Louie is a very happy baby. He is such a little fighter.

“It’s incredible how far Louie’s come. He’s extremely determined and strong willed and this, I know, will take him far.

“I’m so proud of him.

“Meningitis Now has been a wonderful support to us. Without them we would have struggled to spend time together as a family when Louie was in hospital.”

Action for Blind People

Action for Blind People

“I enjoyed it all, made new friends and learnt to do things on my own for the first time”

When a young person is blind or partially sighted, he or she can find childhood a desperately lonely and overwhelming time. Isolated from others and excluded from activities in school and the community, a young person with sight loss can be denied the chance to discover or fulfil their potential.

Action for Blind People changes that through their Actionnaires clubs and Action Activity Breaks, which give blind and partially sighted children the opportunity to try new activities, develop important life skills and above all, have fun!

Actionnaires attendees are treated to a wide range of fantastic events – from learning woodland survival skills to filmmaking and horse riding – whilst building their confidence and independence. All activities are organised to ensure the children can take part regardless of their vision.

For many participants, the clubs and activity breaks are the first time they have met others who are also blind and partially sighted. Making friends is a given if you attend an Actionnaires club and feelings of loneliness and isolation soon disappear! The clubs and breaks are also great for parents and carers who are given the chance to share their experiences, offer advice and provide emotional support to one another.

Actionnaires can be life changing. Childhood is such an important time and we simply can't afford to let young people with sight loss miss out.

“I enjoyed it all, made new friends and learnt to do things on my own for the first time” Rizwan, aged 12.

Your support will help blind and partially sighted young people in the UK learn the skills they need to lead a more fulfilling and happier life. Thank you. 

Community Matters results

To see the results and amounts that we have donated to previous charities click here

Contact us

If you are a UK-registered national charity and would like to be considered for our Community Matters Online initiative then please post your applications on headed paper for consideration to:

Waitrose Community Matters Team
Waitrose Limited
Doncastle Road
RG12 8YA

Please give a brief outline of the work your charity does along with details of any current projects that you are seeking funding for. This should be no more than one side of A4. The Community Matters Team will then only contact you if your application is successful or if they require further details.