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Waitrose Community Matters

By placing a token in the Community Matters box at your local branch you’re helping your community. Since its launch in 2008, the scheme has donated £14 million to local charities chosen by you.

At the end of your shop in branch, you’ll receive a token to place in a box of the good cause you’d most like to support. The more tokens a cause gets, the bigger the donation they receive. Each month every Waitrose branch donates £1,000 (£500 in Convenience shops) between 3 local good causes that you choose.


Online, also shares a donation of £25,000 between 3 national causes. After checkout, you will be asked to vote for one of the national causes we are supporting. Each cause will receive a share according to the number of votes - just as we do in our branches.

Find out more about the good causes we support>

Our short video explains how you have the power to make a difference, and the easiest way to get involved.

Find out more about our partner volunteering>


National causes we are currently supporting on



Plantlife_positive_Light blue copy - Copy

Crohn’s and Colitis UK


The Trussell Trust

Trussel Trust Logo


Plantlife reserve orchids

Think back to your childhood - where were you most happy?

At Plantlife, we bet that it was playing outside...

Do you remember holding a buttercup under someone’s chin, making daisy chains or playing conkers? Perhaps throwing goose grass or burrs to stick on someone's clothes? Or maybe the pain of the nettle sting and the balm of the dock leaf?

Plantlife is a British conservation charity working nationally and internationally to save threatened wild flowers, plants and fungi. We own nearly 5,000 acres of nature reserve across England, Scotland and Wales, and have 11,000 members and supporters.

With your support we can carry on our work to save and restore wild flower meadows across the UK and help reverse the staggering loss 97% of our meadows since the 1930s. We can also continue campaigning for better management of rural road verges so once more they can be full of wild flowers and help support wildlife.

You can help us continue our work reaching out to communities and children to ensure that people have valuable opportunities to experience, enjoy, value and help save wild plants. Last year, 24,000 children were engaged with our wild flower activities.

Our team of dedicated conservation experts share our conservation knowledge widely. We work with landowners, businesses, other conservation organisations, community groups and governments. This helps save our rarest flowers and ensures the common plants we know and love continue to thrive.

Wild flowers give our landscapes their character and are a fundamental part of our cultural identity, yet one in five British wild flowers is under threat of extinction...

Please support Plantlife and help us to keep the “colour in our countryside”...

Crohn’s and Colitis UK

Crohn’s and Colitis UK supporting patients like Ahad, 13, through the difficult times

Having an invisible illness which is misunderstood, rarely talked about and surrounded by stigma and taboo means many people often suffer in silence.

Sadly the diagnosis of children under 16 has risen 76% in recent years, and the lifetime medical costs for these conditions are comparable to other major disease areas, such as diabetes and cancer. The impact they may have on education, work, social and family life can be utterly devastating.       

For over 35 years, we’ve been working with patients, their families, and health professionals, providing high quality information and support to enable people to manage their conditions and live their lives to the fullest.

“Crohn’s and Colitis UK has helped me immensely not only to deal with my own personal battle with Ulcerative Colitis but it has also allowed me to raise awareness and help other patients live with this debilitating condition.” – Charlotte, aged 24

As the leading UK charity in the battle against these chronic and currently incurable conditions, Crohn’s and Colitis UK works with everyone affected to help them achieve a better quality of life. We do this by providing information, vital assistance via our help-lines, and work closely with patients, their families, nurses and doctors to improve diagnosis, treatment and management of the conditions. We campaign vigorously to reduce discrimination, and fight for better health services for the 300,000 or more with IBD.

We also support life-changing research to increase our knowledge of the causes and best treatments for Crohn’s and Colitis. We want to improve lives now, as well as leading the mission to find a cure.

With your support, you could help us end the stigma, discrimination and isolation faced by people with IBD by raising awareness, understanding and vital funds for these invisible illnesses.

Please join our fight against Inflammatory Bowel Disease. 

The Trussell Trust

Mother-of-two Sarah with her two children

"As a parent, to not know if you’re going to be able to feed your children is shameful and degrading.”

Today in the UK many thousands of families are struggling to put food on the table. We can’t sit by and let that happen.

The Trussell Trust is here to help people across the UK lift themselves out of poverty. We run a network of over 400 foodbanks, providing emergency food and practical support to help people break the cycle of poverty.

The foodbank was a lifeline for working mother-of-two Sarah when her benefits were withheld for a couple of months after her partner moved in. She never expected such a simple change in circumstances to have such a big effect on her life, leaving her struggling to afford food for her two children.

She told us: “We didn’t know where our next meal was going to come from and we were really struggling. It’s scary as a parent as you don’t feel as if you’re doing your job properly. But knowing the foodbank is there puts your mind at rest a bit; knowing you can go there and get support is brilliant.”

Sadly, Sarah isn’t the only one struggling, as last year our foodbanks provided over one million emergency food supplies to people in crisis across the UK.

We are committed to helping anyone who is facing hunger because of a crisis; for parents skipping meals so their children can eat, for tenants forced to go hungry just to pay the rent, for the elderly person making the stark choice between heating their home or eating.

With your help, we can continue to be a lifeline to people in crisis by providing vital support when it is needed most and help them get their lives back on track. 

Community Matters results

To see the results and amounts that we have donated to previous charities click here

Contact us

If you are a UK-registered national charity and would like to be considered for our Community Matters Online initiative then please post your applications on headed paper for consideration to:

Waitrose Community Matters Team
Waitrose Limited
Doncastle Road
RG12 8YA

Please give a brief outline of the work your charity does along with details of any current projects that you are seeking funding for. This should be no more than one side of A4. The Community Matters Team will then only contact you if your application is successful or if they require further details.