Frequently asked questions

How do I pick my own offers?

1. Log on to your account online. If you've not got an account, it's easy to set one up – just follow the instructions online. Your myWaitrose card will need to be registered to your account – we’ll prompt you to do this if necessary.

2. Click on ‘Make your picks’ and you’ll be taken straight to Pick Your Own Offers.

3. To get your 20% off, pick your 10 products from the hundreds available.

4. Once you've picked, click to confirm your 10 products and we’ll send you an email as a reminder of your choices.

5. Your 10 products will be linked to your myWaitrose card, which means your 20% OFF will be triggered automatically every time you shop in store or online at, using your myWaitrose card.

Not a myWaitrose member yet? No problem. You can also join myWaitrose online.

Watch our guides or see below for more frequently asked questions help on Pick Your Own Offers.

What is Pick Your Own Offers?

How do I select my offers?

Can I change the offers I have picked?

How many changes can I make?

How do I link myWaitrose card to a account?

How many lines can I select and what is the discount I get?

What happens if one of my selected lines is out of stock?

Do I get both discounts if one of my selected products is already on promotion?

I have selected my lines online, are they available when I shop in store?

Why don't my Pick Your Own Offers show if I use Quick Check when shopping in store?

Why can't I pick my offers from my Favourites?

What is myWaitrose and how can I join?

I’ve forgotten myWaitrose card, what can I do?

I forgot to scan myWaitrose card what can I do?

I am being asked to register or join myWaitrose but I am already a member. What can I do?

Who do I contact for support and how?

How do I set up my Pick Your Own Offers online?