Question 1

How do I collect my Waitrose Click & Collect order?

Accepted Answer

You or a family member, friend or volunteer over the age of 18 can pick up your Waitrose grocery Click & Collect order. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Once you arrive at the shop, please approach the Partner at the welcome desk or store entrance and they will advise on how to make your grocery collection. Don't forget to bring your own carrier bags with you.If you have a problem with an item in your shopping, please contact our customer service team.

Question 2

How do I Click & Collect a John Lewis & Partners order?

Accepted Answer

For all questions about Click & Collect, including how and where to collect in a Waitrose & Partners store, please visit the John Lewis & Partners Click & Collect FAQs page.

Question 3

How do I pay a parking charge notice?

Accepted Answer

Please refer to the PCN, it should set out what the vehicle registered keeper must do upon receipt of the notice. If you have received a Britannia parking notice charge, payment can be made via the Britannia website, by phone, or post with the remittance slip.

Question 4

What are the store's opening hours?

Accepted Answer

You can view your local store’s opening hours be visiting our website and clicking ‘Our shops’.

Question 5

What are the opening hours during holidays?

Accepted Answer

Stores may have reduced hours. Please check the hours for your local store by clicking ‘Our shops’ on our website.

Question 6

How can I use ScanPayGo?

Accepted Answer

As a registered myWaitrose member, you can use ScanPayGo with the mobile app on your phone. Sign up to become a myWaitrose member by visiting our website.

Question 7

What’s the store’s policy on returns?

Accepted Answer

Read about our returns policy on the terms and conditions page of our website.

Question 8

Does the store sell vegan products?

Accepted Answer

Yes, our stores sell a wide selection of vegan lines, including our own PlantLiving range.

Question 9

What type of products does the store sell?

Accepted Answer

We sell groceries, household items, personal care products and more, both online and in store.

Question 10

Is there a rewards programme available at the store?

Accepted Answer

Yes, our myWaitrose account membership helps you save money on the things you love. As a member you’ll enjoy benefits including free hot drinks, exclusive savings, personalised vouchers, free Waitrose magazines and more. To become a member, sign up on our website.