Waitrose.com and Waitrose App Cookies and Tracking
So that you can make full use of the personalised features on our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.
Here you can see what cookies may be sent to your device by waitrose.com and what we use each cookie for. To manage your cookie preferences you can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this). If you disable cookies please bear in mind that certain personalised features of this website cannot be provided to you and functionality we feel supports your shopping journey may not work.
Please note that blocking cookies on your web browser does not automatically apply the same changes in the Waitrose app. If you want to block cookies in the app as well, you will need to make changes in your app's Privacy Settings (which is found within the Account area).
Essential
Technical
These are essential cookies that support the technical functionality of our website.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .waitrose.com | ADRUM | The purpose of this cookie is technical monitoring of the server load Example content: "s=1522793539673&r= http://www.waitrose.com/?0" |
Session |
| .waitrose.com | JSESSIONID | As our website is split over several servers to improve performance, this cookie allows us to direct the visitor's requests to the same server each time, increasing the speed of the website. Example content: "00009YWx_QLozIjz7x64a0 mMGWC:14re3c682" |
Session |
| .waitrose.com | WC_ACTIVEPOINTER | This cookie remembers which branch a visitor has previously selected. This is important as different branches have different ranges of products, so we can use this cookie to determine which products to display to the visitor when they browse our website. Example content: "-11,10235" |
Session |
| .waitrose.com | WC_AUTHENTICATION_{####} | This cookie provides security when using the website: if a visitor has left their browser open and not logged out, this cookie will ensure that they are automatically logged out after 30 minutes of inactivity. Example content: "%2d1002%2cHGD jhX1NgRbML72pDAquqLDZzGQ%3d" |
Session |
| .waitrose.com | WC_GENERIC_ACTIVITYDATA | This cookie remembers the preferences of a guest visitor, such as which language or branch they choose, so that we can personalise the site for them when they return. Example content: "[2290123714:true:false:0:SXMArLeVRxtqe4lTMN9tC EJQFG8=][com.ibm.commerce.context.globalization. GlobalizationContext|-11&GBP&-11&GBP][com.ibm.commerce .context.experiment.ExperimentContext|null][com.ibm. commerce.context.audit.AuditContext|null][com.ibm. commerce.context.base.BaseContext|10317&-1002&-1002&-1] [CTXSETNAME|Store][com.ibm.commerce.catalog. businesscontext.CatalogContext|null&null&false&false&false] [com.ibm.commerce.store.facade.server.context. StoreGeoCodeContext|null&null&null&null&null&null][com.ibm .commerce.context.entitlement.EntitlementContext|null&null& null&null&null&null&null][com.waitrose.wec.common. commandcontext.WRCommandContext|null&null&null&null& null&null&null&null&null&null&null&null&null&null&null&null &null]" |
Session |
| .waitrose.com | WC_PERSISTENT | If a visitor selects the Remember Me option when logging on to the website, this cookie allows us to remember them when using the website at a later date from the same device. On returning, visitors will be able to view certain pages as if they were logged in, however if they view or change any personal information or checkout, they will be prompted to login. Example content: "DRro3RrjuIRp4hAewnaE/+tbTPk= ;2018-04-15+09:51:36.397_1523782211119-113140_10235 _485599810,-11,GBP_10235" |
Persistent, 28 days |
| .waitrose.com | WC_SESSION_ESTABLISHED | This cookie is used to check we have stored a visitor's data in the secure fast-access part of our server. This ensures a faster website, which means a more efficient visit. Example content: "true" |
Session |
| .waitrose.com | WC_USER_AUTHENTICATED | This cookie helps us recognise a visitor so we can display a welcome message and they can post comments on our forums and recipes. Example content: "YmFjayBNciBZYW5pbg==" |
Session |
| .waitrose.com | WC_USER_REMEMBERED | This cookie helps us recognise a visitor so we can display a welcome message and they can post comments on our forums and recipes. Example content: "TXIgWWFuaW4=" |
Session |
| .waitrose.com | WC_USERACTIVITY_-{####} | This cookie allows us to identify a logged in customer and their various preferences, such as preferred language and which product assortment is relevant to them. It helps us to personalise the website for each visitor. Example content: "485599810,10235,0,null,1523782296404, 1523784892716 ,null,null,null,null,q+LGSHqk7yFIvGCFofeA6+/qhIqeTELJl33 Tc8wOPsKr4tdcWmzwzAMzpYN+2ZPey7co+1f/c53J z7whM 9vzStyES9kPJbeYP30l56bpCz8FY3r/tpi9c6MtmaG7u WDXYTO0hCQz/2g9bGDSerrx2ECA ng6+vZubDyT+CetduB vvl2FdQmPRCjUqtHJ71MguFJSm4R KxKgcTeC4kXAgYhpU7fZw=" |
Session |
| www.waitrose.com | ADRUM_BT1 | The purpose of this cookie is technical monitoring of the server load Example content: "R:0|i:780667|e:17" |
Persistent, 1 minute |
| www.waitrose.com | ADRUM_BTa | The purpose of this cookie is technical monitoring of the server load Example content: "R:0|g:37d29b70-8871- 4cb2-8572-41675121d6c8" |
Persistent, 1 minute |
| www.waitrose.com | ADRUM_BTs | The purpose of this cookie is technical monitoring of the server load Example content: "R:0|s:f" |
Persistent, 1 minute |
| www.waitrose.com | JSESSIONID | As our website is split over several servers to improve performance, this cookie allows us to direct the visitor's requests to the same server each time, increasing the speed of the website. Example content: "00009YWx_QLozIjz7x64a 0mMGWC:14re3c682" |
Session |
| www.waitrose.com | sc.ASP.NET_SESSIONID | That is a cookie that ASP.NET uses to store a unique identifier for a site visit. ASP.NET is a Microsoft framework for building websites. Example content: "jao0igprxhnqq2wupzk3aia4" |
Session |
| www.waitrose.com | sc.UserId | That is a cookie that ASP.NET uses to store a unique identifier for a user. ASP.NET is a Microsoft framework for building websites. Example content: "da71d3e0-ebfc-4e2c-b38d- 5e777189f80e" |
Persistent, 1 year |
| www.waitrose.com | wecInvalidation | This cookie allows our platform to manage trolley data displayed to customers. Example content: "|https:TrolleyCollection|http:TrolleyCollection|http:Header TrolleyData|http:HeaderDetails|http:MegaMenuCollection|" |
Session |
| www.waitrose.com | wtr_ca | This cookie is used as a flag to see if the web browser has been shown the cookie warning banner. If the cookie is not found then the banner is shown and the cookie is placed. If it is found then no banner is shown. Example content: "1" |
Persistent, 1 year |
| www.waitrose.com | WTR_PERSISTENT | This cookie helps us to identify returning customers from the same device and will be able to view certain pages as if they were logged in, however if they view or change any personal information or checkout, they will be prompted to login. Example content: "1" |
Persistent, 28 days |
| www.waitrose.com | WTR_SSR_USER | This cookie helps us to identify a group of visitors, the cookie will be used to render page on server side |
Session |
| www.waitrose.com | wtr_status | This session cookie is set during a successful login. It contains no 'real' data, but helps to display the header (signed in vs Guest) |
Session |
| www.waitrose.com | wtr_wc_np | This cookie helps us to redirect specific set of users to our new platform (beta site). |
Persistent, 28 days |
| www.waitrose.com | access_token | This cookie contains a unique authentication token that remembers the identity of an authenticated visitor to the website. Example content: "eyJhbGciOiJIUzI1NiJ9.eyJhd WQiOiJ3YWl0cm9zZS5jb20iLCJpc3MiOiJ3YWl0cm9zZS5j b20iLCJzdWIiOiItMSIsImp0aSI6ImZmZmZmZmZmLWZm ZmYtZmZmZi1mZmZmLWZmZmZmZmZmZmZmZiIsImV 4cCI6MTU2ODI3Mjk2MiwiaWF0IjoxNTY4MjcxMTYyLCJu YmYiOjE1NjgyNzExNjIsImh0dHA6Ly93YWl0cm9zZS5jb2 0vY3VzdG9tZXJfaWQiOiItMSIsImh0dHA6Ly93YWl0cm9z ZS5jb20vcHJpbmNpcGFsX2lkIjoiLTEiLCJodHRwOi8vd2Fp dHJvc2UuY29tL3JvbGVzIjpbXSwiaHR0cDovL3dhaXRyb3 NlLmNvbS9wZXJtaXNzaW9ucyI6W10sImh0dHA6Ly93Y Wl0cm9zZS5jb20vdG91Y2hwb2ludCI6IldFQl9BUFAifQ.3 WR_8cA6giTSXMK7dcW3hShKaBTrQNWBW3RuoZElZ3M" |
|
| www.waitrose.com | refresh_token | This cookie contains a unique authentication token that can keep an authenticated website visitor signed in for up to 30 days. Example content: "ffffffff-ffff-ffff-ffff-ffffffffffff" | |
| www.waitrose.com |
akacd_mfe_phased_release_prod |
While we release versions of pages powered by new applications, this cookie allows us to gradually and safely increase the share of traffic to the new version |
|
| www.waitrose.com |
mfe_enabled |
While we release versions of pages powered by new applications, this cookie allows us to direct the visitor's requests to the same version each time, during a single session |
Monetate
We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.
For Privacy Policy click here.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .waitrose.com | mt.i-lbx | Used when serving lightboxes (modals or pop-ups to clearly display information to the customer on any page). The cookie prevents the lightbox showing again for the specified time period. | Expiry: dependent on the setting in the action: Once ever is 2 years Once per x days is x days Once per session is a session cookie
|
| .waitrose.com | mt | Saving page events if we aren’t able to send them before the page changes, to send in the next page load. |
Persistent, 2 years |
| .waitrose.com | mt.v | Tracks visitors across the site to provide analytics for Monetate experiences and also tracks products viewed, carted and purchased. | Persistent, 2 years |
Analytics/Performance
Google Analytics
We use Google Analytics for tracking and reporting of website traffic. This information can be used to gain customer insight and improve the way our site works. Google Analytics does not collect any personal information.
For Privacy Policy click here.
To opt out of the cookies click here.
| Domain | Cookie Name | Description | Scope and Expiry | ||
|---|---|---|---|---|---|
| .google.com | SIDCC | Security cookie to protect users data from unauthorised access | Persistent, 66 days | ||
| .waitrose.com | _ga | This cookie allows to uniquely identify website users. It contains a randomly generated number associated with the visitor and is used to calculate visitor, session and campaign data for site analytics. Example content: "GA1.2.1620520034.1522825006" | Persistent, 2 years | ||
| .waitrose.com | _gat | This cookie is used to throttle the request rate - limiting the collection of data on high traffic sites. Example content: "1" | Persistent, 10 minutes | ||
| .waitrose.com | _gat_UA-{########-#} | This cookie is used to throttle the request rate - limiting the collection of data on high traffic sites. Example content: "1" | Persistent, 10 minutes | ||
| .waitrose.com | _gid | Used to distinguish users and pages visited, with a timestamp. Example content: "GA1.2.903486210.1522793519" | Persistent, 24 hours | ||
| .waitrosecare.secure.force.com | __utma | Collects data such as number of times a visitor has visited the site, and when their first and last visits occurred to our Help & Support site. Example content: "1.2045696207.1522825080.1522825080.1522825080.1" | Persistent, 2 years | ||
| .waitrosecare.secure. force.com |
__utmb | Stores a timestamp of the exact moment a visitor enters our Help & Support site. Used to calculate how long a website visit takes. Example content: "1.1.10.1522825080" | Persistent, 30 minutes | ||
| .waitrosecare.secure. force.com |
__utmc | Stores a timestamp of the exact moment a visitor leaves our Help & Support site. Used to calculate how long a website visit takes. Example content: "208198921" | Session | ||
| .waitrosecare.secure. force.com |
__utmt | Indicates the type of request, such as event, transaction, item, or custom variable on our Help & Support site. Example content: "1" | Persistent, 10 minutes | ||
| .waitrosecare.secure. force.com |
__utmz | This cookie keeps track of where the visitor came from, what search engine you used, links clicked and keywords used, and also the visitor's geographic location. This cookie works on our Help & Support site. Example content: "1.1522825080.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)" | Persistent, 6 months | ||
| .waitrose.com | _cs_id | Contains the following data separated by dots: user ID, user creation timestamp, number of visits, last pageview timestamp, last visit timestamp, timestamp of the last time this visitor was drawn, cookie expiration date, cookie SameSite attribute, cookie Secure attribute value (0/1). | 13 months* | ||
| .waitrose.com | _cs_s | Contains the number of pages viewed in the current session and the recording type: ".1" (not recorded for Session Replay), ".3" (to include a visitor for Session Replay recording service) or ".5" (to include a visitor for Session Replay recording service after a specific trigger). For Advanced recording pipeline: value is 0 when not recorded for Session Replay/ Value is .5 when recorded. | 30 minutes | ||
| .waitrose.com | _cs_cvars | Includes the session's Custom variables URL encoded. | Session duration | ||
| .waitrose.com | _cs_ex |
When set, the user is excluded from tracking. Contains the timestamp of the last time this visitor was drawn. |
30 days | ||
| .waitrose.com | _cs_c | Contains the user consent state (not expressed, granted, withdrawn). |
13 months | ||
| .waitrose.com | _cs_optout | When set, the user is opted-out from tracking | 13 months | ||
| .waitrose.com | _cs_mk | This cookie is used for the Google Analytics and Adobe Analytics integrations | 30 minutes | ||
| .waitrose.com | _cs_rl | This cookie is used for a few integrations we have that require us to generate replay links and put them into cookies. | 1 year | ||
| .waitrose.com | _cs_t | This is used to check if the browser supports cookies and if the tag must set the SameSite flag to None and the Secure flag to Yes. | Immediate removal | ||
| .waitrose.com | _cs_ same_site |
This is used to check if the browser supports the SameSite flag. |
Immediate removal |
||
| wiatrose.com | _cs_root_ domain |
This is used to get the root domain. | Immediate removal | ||
Google Tag Manager
We use Google Tag Manager to manage web page code used for tracking and analytics on our websites.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .waitrose.com | _dc_gtm_UA-{########-#} | Used by Tag Manager to control the loading of a Google Analytics script tag. Example content: "1" | Persistent, 2 years |
| www.waitrose.com | gtm.login | Indicates whether the user has logged in. Example content: true | Session |
Adobe Analytics (previously known as Adobe Site Catalyst & Adobe Omniture)
Our business partner Adobe uses analytics software to help us and them to take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to make improvements to our website, the shopping experience and marketing campaigns.
The data stored by these cookies can be seen only by the relevant teams at Waitrose and Adobe, and never shows any confidential information.
It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Waitrose.com uses the following analytics provider and you can opt out of their cookies by clicking on the following links. Please note that this will take you to the relevant third party's website and generate a ‘no thanks' cookie, which will stop any further cookies being set by those third parties.
Don't forget that by not allowing analytics cookies, this stops us from being able to learn what people like or don't like about our Digital Products and Services so that we can make them better.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .waitrose.com | s_cc | This cookie determines if cookies are enabled (simply set to "True") Example content: "true" | Session |
| .waitrose.com | s_cm | This cookie is used by the channelManager plugin to record the channels used to access our website. Example content: "Typed/BookmarkedTyped/Bookmarked" | Session |
| .waitrose.com | s_ev61 | Contains information on whether the current page was accessesed from a marketing campaign or directly. Example content: "[['Typed/Bookmarked','1523782210396']]" | Persistent, 5 years |
| .waitrose.com | s_ev62 | Contains information on whether the current page was accessesed from a partner website or directly. Example content: "[['Typed/Bookmarked','1523782210396']]" | Persistent, 5 years |
| .waitrose.com | s_fid | Is used to store a "fallback" visitor ID along with date and time, if third party cookies are disabled. Example content: "665ECBC3A9F74163-1374BE989714ECEE" | Persistent, 2 years |
| .waitrose.com | s_nr | Is used to identify whether the customer is new or has visited the site before. Example content: "1523782210388-New" | Persistent, 1.5 months |
| .waitrose.com | s_ppv | Is used to record the portion of a page that a customer has viewed and retrieve this information on the next page view. Example content: "-%2C15%2C15%2C1286" | Session |
| .waitrose.com | s_prevpage | This cookie contains the title of the current Waitrose page. It is updated every time a new page on the website is opened. Example content: "WR:Groceries:Promotion Landing Page - 14632164" | Persistent, 30 minutes |
| .waitrose.com | s_sq | This cookie contains information about the previous link clicked on by the visitor. Example content: "[[B]]" | Session |
| .waitrose.com | s_ttc_ev40 | This cookie contains the date and time a customer was on the final page of the checkout. Contains a numeric representation of time, for example: "1522794522297" | Session |
| .waitrose.com | s_ttc_ev41 | This cookie contains the date and time a visitor opens the shopping cart for the first time. Contains a numeric representation of time, for example: "1522794522297" | Session |
| .waitrose.com | s_ttc_ev42 | This cookie contains the date and time a customer was on the first page of the checkout. Contains a numeric representation of time, for example: "1522794522297" | Session |
| .waitrose.com | s_ttc_ev43 | This cookie contains the date and time of the first product search of the current session. Contains a numeric representation of time, for example: "1522794522297" | Session |
| .waitrose.com | s_typed | Example content: 1 | Session |
| .waitrose.com | s_vi | This cookie identifes a unique visitor. It containsan anonymous individual visitor ID (with date and time stamp). Example content: "[CS]v1|2D69892105311BDB-60000128E0000CEC[CE]" | Persistent, 2 years |
| .waitrose.com | s_visit | This is a session cookie for Adobe Analytics. It contains a unique visitor ID and date / time stamp. Example content: 1 | Persistent, 30 minutes |
| www.waitrose.com | renderid | This cookie is used for load balancing (managing traffic) on Adobe servers. Example content: "rend04" | Session |
MARU Group / eDigitalResearch
Our business partner MARU (previously known as eDigitalResearch) invites our visitors to take part in a survey of their experience when using the Waitrose.com website. We use this survey to prioritise our ongoing web improvements. Cookies are used in this process to ensure we get a representative sample of visitors for our research and that no individual visitor is unfairly asked to participate in the survey.
For Privacy Policy click here.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .edigitalsurvey.com | __cfduid | The "__cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any particular user id in and does not store any personally identifiable information. More info on CloudFlare can be found on their site. | Persistent, 1 day |
| .edrcdn.com | __cfduid | The "__cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any particular user id in and does not store any personally identifiable information. More info on CloudFlare can be found on their site. | Persistent, 1 day |
| .infolinks.com | __cfduid | The "__cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any particular user id in and does not store any personally identifiable information. More info on CloudFlare can be found on their site. | Persistent, 1 day |
| .www.waitrose.com | ecos.dt | This cookie is updated every half a second with the current date and time. It tracks the latest point in time a customer is present on our website, and is used to accurately trigger exit surveys. Example content: "1522793527673" (a timestamp) | Session |
| .www.waitrose.com | eds | This cookie is only set if a visitor is invited to participate in a survey. It stores no identifiable information. It contains pairs of survey IDs and date+time when the visitor was last invited to participate in each survey. Example content: "INS-vi42-303388996:265076283-1522793684^709016667-1522793684" | Persistent, 3 months |
| public.edigitalresearch.com | en-persist | This cookie is created in order to ensure web traffic is evenly distributed between eDR servers. This cookie contains no tracking information and is only used to ensure the traffic is correctly distributed. | Session |
| www.waitrose.com | edr_sc_tst | Persistent, 1 day |
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see About Hotjar and Privacy Policy.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .hotjar.com | _hjClosedSurveyInvites | This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | Persistent, 365 days |
| .waitrose.com |
_hjDonePolls | This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. | Persistent, 365 days |
| .hotjar.com |
_hjMinimizedPolls | This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. | Persistent, 365 days |
| .waitrose.com |
_hjDoneTestersWidgets | This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. | Persistent, 365 days |
| .waitrose.com |
_hjIncludedInSample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | Persistent, 365 days |
| .waitrose.com |
_hjShownFeedbackMessage | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. | Persistent, 365 days |
| .waitrose.com |
_hjid | This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Persistent, 365 days |
| N/A | _hjRecordingLastActivity | This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). | Session |
| .waitrose.com | _hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | Session |
| .waitrose.com | _hjUserAttributesHash | User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. | Session |
| .hotjar.com | _hjCachedUserAttributes | This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. | Session |
| .waitrose.com | _hjLocalStorageTest | This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in _hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms. | N/A |
| .waitrose.com | _hjptid | This cookie is set for logged in users of Hotjar, who have Admin Team Member permissions. It is used during pricing experiments to show the Admin consistent pricing across the site. | Session |
| .waitrose.com | _hjAbsoluteSessionInProgress | The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. | Persistent, 30minutes |
Functional
Bazaarvoice
Waitrose uses Bazaarvoice to collect and display product reviews on waitrose.com. Product reviews are very important to us, they help customers make informed choices about the products they may be interested in purchasing.
For Privacy Policy click here.
To opt out of the cookies click here.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .network-eu.bazaarvoice.com | BVID | Allows BV software to recognise the user when they visit our site, making it easier to review products on subsequent visits. | Persistent, 1 year |
| .network-eu.bazaarvoice.com | BVSID | Allows BV software to recognise the user when they visit our site, making it easier to review products on subsequent visits. | Session |
| .waitrose.com | BVBRANDID | Unique user identifier which exists only within BV systems. Allows BV web analytics to be correlated to the correct user. Example content: "21531d20-9fd6-4118-91d4-36c1e7647da9" | Persistent, 1 year |
| .waitrose.com | BVBRANDSID | A unique user / session identifier which only exists in BV system. Allows BV web analytics to be correlated to the correct user. Example content: "eb91a990-b724-4205-833e-65e683e68499" | Persistent, 15 minutes |
| www.waitrose.com | BVImplecom | Stores user configuration for A/B testing. Example content: "17263_2_0" | Session |
Salesforce Live Agent
Waitrose uses Live Agent, part of Salesforce Service Cloud, to connect with customers and visitors to waitrose.com in real time through a web-based, text-only live chat.
For Privacy Policy click here.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| devsscr1-waitrosecare.cs84.force.com |
force-stream | Used to redirect server requests for sticky sessions | 3 hours |
| devsscr1-waitrosecare.cs84.force.com |
force-proxy-stream | Ensure client requests hit the same proxy hosts and are more likely to retrieve content from cache | 3 hours |
| devsscr1-waitrosecare.cs84.force.com |
sfdc-stream | Used to properly route server requests within Salesforce infrastructure for sticky sessions | 3 hours |
| .force.com | BrowserId | Used for security protections | 1 year |
| .force.com | BrowserId_sec | Used for security protections | 1 year |
Targeting/Advertising
YouTube
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. {re-phrase}
For Privacy Policy click here.
If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .youtube.com | PREF | Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. Example content: "f1=50000000" | Persistent, 8 months |
| .youtube.com | VISITOR_INFO1_LIVE | Used to estimate the users' internet connection bandwidth. Example content: "3QoiRKzTXQo" | Persistent, 8 months |
| .youtube.com | YSC | Contains a unique idetifier given to site visitor when viewing a video. Allows to keep statistics of what videos from YouTube users have watched. Example content: "_3NB5ZnpuH8" | Session |
The Facebook cookies are placed when you have been on Facebook and visit our site. This then enables Facebook to personalise possible adverts or posts based on your browsing habits.
For Privacy Policy click here.
To opt out of the cookies click here.
If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .facebook.com | fr | This cookie contians encrypted Facebook ID and Browser ID Example content: "0woG5R5xknSsY3caf..Ba6Ifk...1.0.Ba6Ifk." | Persistent, 3 months |
| www.facebook.com | Content: blank | Session |
DoubleClick by Google
We use DoubleClick Digital Marketing platform in order to provide our customers with the most relevant advertising across screens and channels, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing habits and activity, and allow us to measure ad performance. Please refer to this link to find out how to opt out of personalised ads.
For Privacy Policy click here.
To opt out of the cookies click here.
If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.
| Domain | Cookie Name | Description | Scope and Expiry |
|---|---|---|---|
| .doubleclick.net | IDE | This cookie holds information that allows DoubleClick to determine which advertiesements have been shown on a device. Example content: "AHWqTUkWuve80YgUoEqXZVY8ScyXyoR1SrUbBwq3ii GkKJyUSiEmeZg0-nKKRyQr" |
Persistent, 2 years |
| .doubleclick.net | test_cookie | Used to check if the user's browser supports cookies. Example content: "CheckForPermission" | Session |
How to manage cookies in your browser
Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies from Waitrose.com – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.
Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.
Most modern browsers will allow you to:
· See what cookies you've got and delete them on an individual basis.
· Block third party cookies.
· Block cookies from particular sites.
· Block all cookies from being set.
· Delete all cookies when you close your browser.
You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Digital Products and Services for these reasons.
If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.
The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.
http://support.microsoft.com/kb/196955
http://support.mozilla.org/en-US/kb/Cookies
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
http://www.opera.com/browser/tutorials/security/privacy/
http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
http://support.apple.com/kb/HT1677
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en
https://uk.blackberry.com/legal/cookies
Mobile users
For mobile and app users, managing your cookie preferences may work slightly differently. This is usually done through your phone settings; managing cookies across your whole device. We’ve added some useful steps below to get you started:
How to check cookies are enabled on IOS Safari
- Tap on the ‘Settings’ application from your home screen
- Find and tap on the ‘Safari’ menu item
- Under the ‘Privacy & Security’ section tap on the ‘Block cookies’ menu item
- Select any other option other than ‘Always block’
How to check cookies are enabled on Android
- Tap on the ‘Settings’ application from your home screen or under ‘Apps’
- Under the ‘Device’ section tap on the ‘Applications’ menu item
- Find and tap the ‘Internet’ menu item
- Find and tap the ‘Privacy’ menu item
- Enable ‘Accept cookies’
For all other browsers, please consult your online help files
How to manage mobile device identifiers used within Apps:
To exercise the mobile device privacy settings controls, please visit the privacy settings of your Android or iOS device and select opt-out of interest based ads (Android) or limit ad tracking (Apple iOS).
The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.
http://support.apple.com/kb/HT1677
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en
iOS App Tracking
Essential Tracking
Firebase
In-App Messaging:
- Firebase In-App Messaging uses Firebase installation IDs to determine which devices to deliver messages to.
- Retention: Firebase retains Firebase installation IDs until the Firebase customer makes an API call to delete the ID. After the call, data is removed from live and backup systems within 180 days.
Performance Monitoring:
- Performance Monitoring uses Firebase installation IDs to calculate the number of unique Firebase installations that access network resources – ensures access patterns are sufficiently anonymous. It also uses Firebase installation IDs with Firebase Remote Config to manage the rate of performance event reporting. Additionally, it uses IP addresses to map performance events to the countries they originate from.
- Retention: Performance Monitoring keeps installation and IP-associated events for 30 days and de-identified performance data for 90 days.
Realtime Database:
- Realtime Database uses IP addresses and user agents to enable the profiler tool, which helps Firebase customers understand usage trends and platform breakdowns
- Retention: Firebase retains Firebase installation IDs until the Firebase customer makes an API call to delete the ID. After the call, data is removed from live and backup systems within 180 days.
Remote Config:
- Remote Config uses Firebase installation IDs to select configuration values to return to end-user devices.
- Retention: Firebase retains Firebase installation IDs until the Firebase customer makes an API call to delete the ID. After the call, data is removed from live and backup systems within 180 days.
Salesforce Marketing Cloud
- Salesforce Marketing Cloud stores user permissions for push notifications and analytics tracking
Non-Essential Tracking
Meta
We use an integration with Meta (Facebook) to get a better understanding of the amount of users that reach our app and products through advertisements on Facebook.
ContentSquare
- We use ContentSquare to measure the level of User Engagement by looking at information such as the Revenue and Transactions generated over a period of time.
NewRelic
- We use NewRelic to monitor technical aspects of the Application and its respective services, such as Crashes and Performance Metrics.
Logs
- We use logs in order to monitor any events that happen while using the app. We use the logs to create a timeline of occurrences which will help us investigate any problem a user might run into.
- No personal data that can identify a specific user is logged, only data such as interactions, User and Product IDs, etc.
Salesforce Marketing Cloud
- We use analytics within Salesforce Marketing Cloud to measure customer engagement with push notifications (if a customer has given notification permissions).
Firebase/Google Analytics
- We use Firebase and Google Analytics for tracking and reporting of app traffic. This information can be used to gain customer insight and improve the way our app works. Firebase and Google Analytics do not collect any personal information.
Third-party cookies
When you are on Waitrose.com. you may notice that there is content from other websites - for example a video from YouTube or a store locator map from Google. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to improve the user experience. As a result, you may be sent cookies from these other websites. Waitrose does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.
Managing advertising cookies
Please note that if you want to opt out from receiving targeted advertising, this does not mean that you will receive less advertising when you use our services. This just means that the advertising you see will not be as relevant or customised to you.
However, if you still want to opt out of these third party advertising cookies, you can do this by visiting the Interactive Advertising Bureau's website www.youronlinechoices.com/uk which lists all ad serving cookies that are currently set on your device and tells you how to opt-out from each of them. Please note that this website lists many more networks than those used at Waitrose.com.
We have also set out links to some of the specific partners we work with who set cookies on our websites, and therefore on your computer, each of which have instructions on how to opt out of their cookies.
Please remember that if you choose to opt out of targeted advertising from a specific company or via www.youronlinechoices.com, it only applies to the web browser on the device you are using. You will therefore need to follow the same process on every device you use or different web browser that you use to exercise the same choice.
Further information about cookies
If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.