Customer information notices

Latest notices

Product recall : Waitrose Pitted Spanish Queen Olives Drained 113g

12/04/2024


Waitrose Pitted Spanish Queen Olives Drained 113g

Pack size: 113g

Brand: Waitrose

Use By: DEC 2025

We are recalling a selected date of the above product due to possible glass contamination.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : Magnum Classic Multi Pack 3 x 100ml

03/04/2024

Magnum Classic Multi Pack 3 x 100ml

Brand: Magnum

Best Before Date: 11/2025

Batch Codes: L3324, L3325, L3326, L3327, L3328

Magnum is taking the precautionary measure of recalling a limited number of Magnum Classic Ice Cream Sticks 3x100ml due to internal safety checks showing that they may contain small pieces of metal.

The safety of the people that buy and use our products is always our number one priority which is why we are recalling these products.

No other Magnum products are affected.

  • Do not consume
  • Destroy the product
  • Return the outer carton to your local Waitrose & Partners branch for a refund

Contact Magnum careline team for further guidance: 0800 678 1031

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : Waitrose PlantLiving: 4 Frozen Bean Burgers 454g

07/02/2024

Waitrose PlantLiving: 4 Frozen Bean Burgers 454g

Pack size: 454 g 

Brand: Waitrose

Use By: 12 2024, Lot 3348S0

We are recalling this product as soya has not been declared on the label. This poses a risk to those with an allergy to soya.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
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Product recall : RUDE HEALTH LOW SUGAR GRANOLA, 400g

14/08/2023

RUDE HEALTH LOW SUGAR GRANOLA, 400g

Pack size: 400g 

Brand: RUDE HEALTH

Use By: with best before end dates of 17/04/2024, 11/05/2024, 12/06/2024

No other batches of Low Sugar Granola or other Rude Health products are affected by this recall. This is not an allergen risk.

  • If you have bought the above product we advise you not to consume it.
  • Please return the product(s) to the store for a full refund (with or without a receipt).
  • Contact: hello@rudehealth.com
We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.
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Product recall : OPIES PICKLED WALNUTS 390g

23/12/2021

OPIES PICKLED WALNUTS 390g

 

Brand: Opies

Best Before End: 11/2024 Batch Code L1327

Bennett Opie Ltd is recalling the above product as some packs have been filled with pickled cornichons and onions, which contain mustard and sulphites which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to mustard, sulphur dioxide or sulphites.

  • If you have an allergy to mustard, sulphur dioxide or sulphites do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Bennett Opie Ltd on 01795 476154 or email recall@b-opie.com

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

 

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Product recall : WAITROSE THRIVE FISH PIE 250g

19/11/2021

WAITROSE THRIVE FISH PIE 250g

 

Brand: Waitrose

Best Before End: March 2023, Batch Code L1272 only

Waitrose is recalling the above product as an error has resulted in some packs containing a beef lasagne and an undeclared egg allergen on the product label, which if consumed by someone with an egg allergy could cause illness.

  • Do not consume if you have an allergy or intolerance to egg
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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