Customer information notices

Latest notices

Product recall : John West Sardines in Olive Oil - 120g

29/07/2022

John West Sardines in Olive Oil - 120g

Brand: John West

Best Before Date: December 2026 (see image below for location)

Batch codes: 109, 110, 111, 112, 113 (See image below for location)

John West is recalling the above product due to a potential contamination issue. 

● Do not use

● Return the product to your local Waitrose & Partners branch for a refund

● Contact consumercontact@john-west.com for further information

We apologise that it has been necessary to recall this product and for the inconvenience caused. 

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Product recall : WHITE RABBIT CHICK’N & PESTO CALZONE 290g and WHITE RABBIT THE SMOKIN’ VEGAN 353g

08/06/2022

WHITE RABBIT CHICK’N & PESTO CALZONE 290g

BEST BEFORE 02/06, 03/06


WHITE RABBIT THE SMOKIN’ VEGAN 353g

BEST BEFORE 30/05, 31/05, 01/06, 02/06

 

Waitrose is recalling the above products due to the possible presence of milk that is not declared on the label, which if consumed by someone with an allergy/intolerance may lead to illness.

  • Do not use if you have an allergy to milk
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: White Rabbit at hello@whiterabbitpizza.co.uk

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product recall

11/05/2022

  • Waitrose Roast Chicken Salad with Salad Cream Sandwich
  • Waitrose Roast Chicken & Stuffing Sandwich
  • Waitrose Roast Chicken & Sweetcorn Sandwich
  • Waitrose Essential Chicken Mayo Sandwich
  • Waitrose Chicken & Bacon Caesar Wrap
  • Waitrose Sweet Chilli Chicken with Coconut & Coriander Pickle Wrap
  • Waitrose Deep Filled Roast Chicken & Stuffing Sandwich
  • Waitrose Roast Chicken & Bacon Sandwich
  • Waitrose Deep Filled Roast Chicken & Bacon Sandwich
  • Waitrose Entertaining Meat Roulade Wrap Selection

 

 

Brand: Waitrose

Use By: All Use by dates up to and including 14 May

Waitrose is recalling the above products as a precautionary measure due to the potential presence of Salmonella, which may cause illness if consumed.

No other Waitrose products are impacted.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : ELITE BITTERSWEET CHOCOLATE BAR 85G

04/05/2022

ELITE BITTERSWEET CHOCOLATE BAR 85G

 

Brand: ELITE

Best Before ALL DATE CODES

Elite is recalling the above product  due the possible presence of salmonella in this product, which if consumed could cause illness.

  • Do not use
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : KINDER SURPRISE 20g

09/04/2022

KINDER SURPRISE 20g

 

Brand: Ferrero / Kinder

Best Before affected: All Dates

 

Ferrero is recalling the above product due to the possible link to a number of reported cases of salmonella

  • Do not consume
  • The toy in this product is not affected
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund.

 

Contact the Ferrero consumer careline on consumers.uk@ferrero.com or 0330 053 8943 to obtain a full refund

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : Snaffling Pig (various lines from John Lewis)

24/02/2022

SNAFFLING PIG (VARIOUS LINES) 

Brand: THE SNAFFLING PIG CO. 

Best Before: All up to the 23rd Sept 22 

The Snaffling Pig Co is recalling the below products as a precautionary measure due to the potential presence of Salmonella, which may lead to illness if consumed.

 

Do not consume 

● Package up item 

● Return the product to your local John Lewis & Partners for a refund 

 

Contact: John Lewis Customer Care 03456 100 342 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : Waitrose Green Pesto with Basil 145g

22/02/2022

GREEN PESTO WITH BASIL 145g

Brand: Waitrose

Use By: 27 FEB

Waitrose is recalling the above product as a precautionary measure due to the potential presence of Salmonella, which may lead to illness if consumed.

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the  inconvenience caused.

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Product recall : AWFULLY POSH PORK CRACKLING 40g

20/02/2022

AWFULLY POSH PORK CRACKLING 40g

All date codes up to and including Best Before 23rd July 2022

 

AWFULLY POSH PORK SCRATCHINGS 40g

All date codes up to and including Best Before 25th June 2022

 

Waitrose is recalling the above products due to the possible presence of salmonella which if consumed by someone may lead to illness.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund 

Contact:  Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product recall : QUORN CREAMY KORMA BITES 180g

12/02/2022

QUORN CREAMY KORMA BITES 180g

Brand: QUORN

Best Before: All date codes between 11/02/22 and 21/02/22 inclusive.

Quorn is recalling selected date codes of the above product due to the possible presence of an undeclared allergen (milk), which if consumed by anyone with an allergy, could cause illness.

● Do not consume if you have an allergy to milk

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : WAITROSE PROSCIUTTO CAPPELLETTI 310g & WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g

04/02/2022

WAITROSE PROSCIUTTO CAPPELLETTI 310g

 

WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g

 

WAITROSE PROSCIUTTO CAPPELLETTI 310g

Use by : 20 FEB, 21 FEB

 

WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g

Use by : 21 FEB

 

Waitrose is recalling the above products due to the possible presence of nuts (pistachio) which if consumed by someone with an allergy/intolerance may lead to illness.

  • Do not use if you have an allergy to nuts (pistachio)
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product recall : Jus Rol Puff Pastry Block 500g

27/01/2022

Jus Rol Puff Pastry Block 500g

Brand: Jus Rol

Best Before: 31 JAN 2022 

General Mills UK Limited is recalling the above product  due to the potential presence of salmonella as a precautionary measure. This means the product is a possible health risk.

  • Do not consume the product
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Jus Rol Careline on 0800 125 577 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product recall : OMBAR CENTRES COCONUT AND VANILLA 70G

06/01/2022

Brand: Ombar

Best Before: 30 SEP 2022   

Batch code 354

Moon Foods Ltd is recalling the above product  as some packs have been filled with Ombar Centres Hazelnut Truffle 70g, which contain nuts (hazelnut) which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to nuts (hazelnut).

  • If you have an allergy to nuts (hazelnut) do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Moon Foods Limited on 01223 884 540 or email hello@ombar.co.uk

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product recall : OPIES PICKLED WALNUTS 390g

23/12/2021

OPIES PICKLED WALNUTS 390g

 

Brand: Opies

Best Before End: 11/2024 Batch Code L1327

Bennett Opie Ltd is recalling the above product as some packs have been filled with pickled cornichons and onions, which contain mustard and sulphites which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to mustard, sulphur dioxide or sulphites.

  • If you have an allergy to mustard, sulphur dioxide or sulphites do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Bennett Opie Ltd on 01795 476154 or email recall@b-opie.com

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

 

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Product recall : St HELENS FARM GOATS BUTTER 250g

21/12/2021

St HELENS FARM GOATS BUTTER 250g

 

Brand: St Helen’s Farm

Use By: All dates up to and including 13th March 2022

St Helen’s Farm is recalling the above product due to potential metal contamination. The possible presence of metal makes this product unsafe to eat.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: 01430 861715 or email info@sthelensfarm.co.uk

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product recall : PIEMINISTER MOOLIN ROUGE PIE CHEF KIT FOR TWO 578g

01/12/2021

PIEMINISTER MOOLIN ROUGE PIE CHEF KIT FOR TWO 578g

 

Brand: Pieminister

Use By: 15 JAN 2022, 3 FEB 2022

Pieminister is recalling the above product as it contains butter (milk) which is undeclared on the packaging. This means the product is a possible health risk for anyone with an allergy to milk.

  • If you have an allergy to milk, do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Hello@pieminister.co.uk 0117 911 1503

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product recall : WAITROSE THRIVE FISH PIE 250g

19/11/2021

WAITROSE THRIVE FISH PIE 250g

 

Brand: Waitrose

Best Before End: March 2023, Batch Code L1272 only

Waitrose is recalling the above product as an error has resulted in some packs containing a beef lasagne and an undeclared egg allergen on the product label, which if consumed by someone with an egg allergy could cause illness.

  • Do not consume if you have an allergy or intolerance to egg
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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