Customer information notices

Latest notices

Product Recall - Essential Waitrose Fruit & Nut Muesli 1kg

05/10/2018

Best Before End Apr 2019 WY 8236

Some packs of Essential Waitrose Fruit & Nut Muesli 1kg may contain a small quantity of grains which have not been properly milled.

The grains are hard and may cause discomfort if bitten.

As a precautionary measure we are advising our customers not to eat this product with the above date code.

Customers who have purchased this product should return to Waitrose for a full refund.

If you have any questions please contact Waitrose Customer Care on 0800 188884

We apologise for any inconvenience this may have caused.

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Product Recall - Dorset Cereals Gloriously Roasted Nut Muesli 600g

05/10/2018

Dorset Cereals Gloriously Roasted Nut Muesli 600g

Best before 24 06 2019 MX8236 And Best Before 28 06 2019 MX8240

Some packs of dorset cereals gloriously roasted nut muesli 600g may contain a small quantity of grains which have not been properly milled. The grains are hard and may cause discomfort if bitten.

As a precautionary measure we are advising our customers not to eat this product with the above date codes.

Customers who have purchased this product should return to Waitrose for a full refund.

For further information please contact the Dorset Cereal consumer services team at:-

pleasetellus@dorsetcereals.co.uk or telephone 0800 5878901

We apologise for any inconvenience this may cause.

PLEASE NOTE THAT NO OTHER DORSET CEREALS PRODUCTS ARE AFFECTED

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Product Recall -Durex Real Feel - Packs of 12 and 18

31/07/2018

 

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

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Product Recall - Lo-Col 195g

27/07/2018

 

All Best Before dates

 

Bradbury & Son are recalling this Lo-Col 195g product as the allergen milk is not highlighted in bold on the ingredients list.

Any customers who have an allergy to milk must not consume this product and should return it to Waitrose for a full refund.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care line on 0800 188884

 

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Product Recall - Quorn Gluten-Free 2 Burgers

27/07/2018

 

Best Before End Nov 2019

Quorn Foods are recalling the above product with the above date code due to a packing error. Some Quorn burgers containing gluten have been packed in gluten-free packaging.

Any customers with coeliac disease or gluten intolerance must not consume the product with the above date code but return them to their retailer for a full refund. No other Quorn products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact Quorn Customer Care on 0345 6029000

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Product Recall - Waitrose Crisp & Creamy Deli Style Coleslaw Side Salad 220g

20/07/2018

Use by dates 20 JUL / 21 JUL / 22 JUL / 23 JUL

Waitrose is recalling the above product as a precaution due to the potential presence of Listeria.

This product must not be consumed, but returned to Waitrose for a full refund.

We apologise for any inconvenience caused. For further information, customers should call Waitrose Customer Care on 0800 188884

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Product Recall - Schweppes 1783 Tonic Waters 600 ml

16/07/2018

Varieties: Cucumber – Floral – Salty Lemon – Crisp Tonic – Light Tonic

All codes up to and including BBE 31st March 2019

As a precautionary measure Schweppes are recalling some bottles of 1783 tonic as there is a fault in how some caps have been applied which may cause them to pop off during opening.

Any customers who have bought bottles with the above date codes should not open, but return them to Waitrose for a full refund.

No other Schweppes date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Schweppes Customer Careline on Freephone 0800 227711

 

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Product Recall - Frozen Sweetcorn

06/08/2018

Waitrose Essential Frozen Supersweet Sweetcorn Best Before End Aug 18 / Oct 19 / Nov 19 only

Waitrose Essential Frozen Vegetable Mix – All date codes to BBE Jan 20

Waitrose Frozen Fine Cut Steamers – All date codes to BBE Jan 20

Waitrose Frozen Love Life Vegetable Medley Steamers – All date codes to BBE Jan 20

Waitrose are undertaking a voluntary recall on a precautionary basis due to the potential presence of Listeria.

This product should not be consumed, but returned to Waitrose for a full refund.

We apologise for any inconvenience caused. 

If you have any questions please call Waitrose Customer Care on 0800 188884.

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Product Recall - Waitrose Cooks’ Ingredients Soy Sauce

26/06/2018

Waitrose Cooks’ Ingredients Dark Soya Sauce

BBE Jun 2019 / Jul 2019 / Aug 2019 / Sep 2019 / Nov 2019

 

Waitrose Cooks’ Ingredients Light Soya Sauce

BBE Jun 2019 / Jul 2019 / Sep 2019

 

As a precautionary measure Waitrose is recalling the above products and date codes, as some bottles may contain small fragments of glass.

Any customers who have purchased the above products should not consume them but return them to Waitrose for a full refund.

We apologise for any inconvenience caused to our customers.

If you have any questions please contact Waitrose Customer Care on 0800 188884.

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Statement in response to 'Animals Farmed' Guardian article from 29 May 2018

30/05/2018

We do not use feedlots and never would do.

 

The standards at the farm that the Guardian refers to are exemplary - the farm is award-winning, is run under a bespoke environmental management plan with Natural England and is a showcase for local schools.

 

Animal welfare is of the highest importance to us - our team regularly visits the farm. All our livestock has the freedom to show natural behaviours and therefore all our beef cattle are grazed on grass. 

 

All the cattle on this farm graze the marshes during the summer season then during the winter months, when the grass dies back and the wintry weather sets in, the cattle are brought back into the yard or barn and fed a forage based diet based on best animal welfare practice. 

Statement on Beef Farming

05/10/2018

We do not use feedlots and never would do.

 

The standards at the farm that the Guardian refers to are exemplary - the farm is award-winning, is run under a bespoke environmental management plan with Natural England and is a showcase for local schools.

 

Animal welfare is of the highest importance to us - our team regularly visits the farm. All our livestock has the freedom to show natural behaviours and therefore all our beef cattle are grazed on grass. 

 

All the cattle on this farm graze the marshes during the summer season then during the winter months, when the grass dies back and the wintry weather sets in, the cattle are brought back into the yard or barn and fed a forage based diet based on best animal welfare practice.