Waitrose & Partners Community Matters
We support good causes. You decide who gets what.

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This year, we are celebrating 10 years of Community Matters, the longest running community scheme of its kind. Over these 10 years, we have donated over £30 million to over 100,000 local community causes

By placing a token in the Community Matters box at your local branch you’re helping your community. Since its launch in 2008, the scheme has donated over £30 million to good causes in store and online

At the end of your shop in branch, you’ll receive a token to place in a box of the good cause you’d most like to support. The more tokens a cause gets, the bigger the donation they receive. Each month every Waitrose & Partners branch donates £1,000 (£500 in Convenience shops) between 3 local good causes that you choose.


Online, Waitrose.com also shares a donation of £25,000 between 3 national causes. After checkout, you will be asked to vote for one of the national causes we are supporting. Each cause will receive a share according to the number of votes - just as we do in our branches.

Find out more about the good causes we support>

Our short video explains how you have the power to make a difference, and the easiest way to get involved.

Find out more about our partner volunteering>


National causes we are currently supporting on Waitrose.com


Alzheimer's Research UK

Alzheimer's Research UK

Bowel Cancer UK

Bowel Cancer UK

Contact the Elderly

Contact the Elderly

Alzheimer's Research UK

Alzheimer's Research UK

Dementia is the UK’s leading cause of death and the only major condition we can’t slow, prevent or cure. Caused by diseases like Alzheimer’s, which physically attack the brain, it’s our greatest medical challenge. One in three of us know a close friend or family member with dementia, and the condition costs the UK economy a staggering £26bn a year, more than cancer and heart disease combined.

But behind every statistic is a person facing a distressing diagnosis and a family struggling to cope. Dementia’s impact ripples across generations, with husbands, wives, sons, daughters, and grandchildren all feeling the effect. With no way to prevent, stop or slow the underlying diseases, there are no dementia survivors – yet. That’s why it’s Alzheimer’s Research UK’s mission to bring about the first life-changing dementia treatment by 2025.

Backed by our incredible supporters, we’re tackling dementia on three fronts. With misperceptions about dementia still rife in society, we’re working to build public understanding about the condition. We’re bringing together the people and organisations who can help speed up progress towards a cure. And we’re investing in cutting-edge research to drive breakthroughs that will transform lives, focusing our efforts on four key areas of action:

  • Understand the diseases that cause dementia.
  • Diagnose people earlier and more accurately.
  • Reduce risk, backed by the latest evidence.
  • Treat dementia effectively.

For the people affected by dementia today, a life-changing treatment can’t come fast enough. Research has meant that diseases that were once incurable are no longer a death sentence. With your support, we can make the same progress for people with dementia.

We can be the generation to defeat dementia.

Bowel Cancer UK

Bowel Cancer UK

Deborah’s story

Finding out that you have cancer is one of the hardest things a person can go through – but it doesn’t compare to telling your children that mummy might die.

Deborah James, 36, from London, was diagnosed with advanced bowel cancer in December 2016. She has undergone gruelling treatment including nuclear chemotherapy, and surgery in her bowel and lungs to remove her

tumours. After 18 months of treatment, she was given the all clear but it didn’t last long as a few months later the cancer had spread to her liver. She is now inoperable.

“Hugo, ten, and Eloise, eight, knew that I’d had a tumour taken out, but we had to explain that when they cut it open, it had cancer in it, so I would have to have chemotherapy to make sure there weren’t any other cancer cells floating around. They liked it when I told them that mummy wouldn’t be at work for a while – but I had to add that I might be a bit tired and sick.

“They were very upbeat to start with, but more and more questions have come along as we ride the journey. Hugo, my eldest, is a very switched on ten-year-old, and he has been asking more serious questions: ‘Mummy, what happens if the cancer cells spread and they can’t stop them? What happens if the drugs don’t work?’

“I tell them I’m with the best doctors imaginable, who will give me the best chances – and I do really believe that myself.”

Your support will help Bowel Cancer UK save lives and improve the quality of life of everyone affected by bowel cancer, by championing early diagnosis and access to best treatment and care.

Contact the Elderly

Contact the Elderly

“When you knocked on my door five years ago, you changed my life. Contact the Elderly has given me something to live for and a feeling of belonging.”

For many older people, loneliness is a part of everyday life. Illness, reduced mobility, or bereavement can leave people feeling stuck at home.  Thousands of older people rely on television for companionship.

Contact the Elderly has a simple solution to this constant loneliness:  free monthly Sunday gatherings for over 75s who live alone. Once a month, each older guest is collected by a volunteer driver and taken to a social gathering, often at the home of another volunteer.  The tea party groups meet regularly: friendships are formed which last for years.

“The tea parties were just the start for me. I have a whole new set of friends, young and old, that I can rely on. I phone for a chat, we have a fish and chips night, I even got given a new sofa by one new friend who didn’t want it anymore.”

We establish two new groups every week and work across the UK from the north of Scotland to the south of Cornwall. Older guests tell us that they are less lonely and feel happier.  “When you get to my age, all you do is look back at the life you had, but Contact the Elderly has given me something to look forward to, something to live for.”

Our volunteers of all ages love getting to know their older guests and having the opportunity to socialise with older people who have a huge amount to offer in knowledge, understanding, and friendship.

With your support, we will nurture our existing groups and develop new groups, giving more older people something to look forward to every single month.

Community Matters results

To see the results and amounts that we have donated to previous charities click here

Contact us

If you are a UK-registered national charity and would like to be considered for our Community Matters Online initiative then please post your applications on headed paper for consideration to:

Waitrose & Partners Community Matters Team
Waitrose & Partners
Doncastle Road
RG12 8YA

Please give a brief outline of the work your charity does along with details of any current projects that you are seeking funding for. This should be no more than one side of A4. The Community Matters Team will then only contact you if your application is successful or if they require further details.

If you are a local charity or not for profit organisation and you would like to be considered for Community Matters in one of our branches, please go to your local branch, complete a nomination form and hand it in at the Welcome Desk.  If you are successful the branch Community Matters Champion will be in touch.  All applications are held for 6 months.