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Our order cut off time is 8pm on the day before your delivery. Please ensure you have completed checkout before this time, otherwise your order will not be processed. We will continue to keep our customers updated on any further changes.
We will do our best to deliver everything on your shopping list, however, if we are unable to do so, we will try and find the best alternative. On your day of delivery, you will receive an order receipt via email, which will state any unavailable items or substitutions made. If you do not require one of the substitutions and would like to be refunded, please let the driver know before moving your shopping inside. Unfortunately, the driver is unable to accept items that have been handled.
Our drivers can now bring your groceries into your home or to a location of your choice. If you prefer, you can take crates into your home or unpack them into your own reusable bags on your doorstep. Please let your driver know when they arrive with your delivery and they’ll be happy to help you.
If you live in Scotland or Wales and are self-isolating we’ll only be able to deliver to your doorstep, please let your driver know as soon as they arrive if this is the case.
We’re unable to deliver to garages, porches or sheds because we can’t leave an order unattended.