Find out how we’re continuing to protect each other in our stores and online | Coronavirus FAQs | Shopping in store
Online
Our order cut off time is 6pm on the day before your delivery. Please ensure you have completed checkout before this time, otherwise your order will not be processed. We will continue to keep our customers updated on any further changes.
We will do our best to deliver everything on your shopping list, however, if we are unable to do so, we will try and find the best alternative. On your day of delivery, you will receive an order receipt via email, which will state any unavailable items or substitutions made. If you do not require one of the substitutions and would like to be refunded, please let the driver know before moving your shopping inside. Unfortunately, the driver is unable to accept items that have been handled.
Our drivers will now happily bring your groceries into your home or to a location of your choice. If you prefer, you can take crates into your home or unpack them into your own reusable bags on your doorstep. Just let your driver know when they arrive with your delivery and they will be happy to help you.
As we cannot leave an order unattended, we are unable to deliver to garages, porches or sheds.
If you’re self-isolating, please let our driver know when they arrive – or leave a note on your order, if you prefer.
Family, friends or volunteers over the age of 18 can also pick up a waitrose.com grocery Click & Collect order on behalf of a customer that is self-isolating. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill).
We also have a dedicated e-gift card for self-isolating customers who are unable to get to the shops themselves, and want to organise a simple, safe and contact-free payment for groceries delivered by friends, neighbours, family members or volunteers. The gift card can be purchased online at johnlewisgiftcard.com, and can then be emailed directly to friends, neighbours, family members or volunteers for them to use in our shops. Customers can purchase e-gift cards in £10 denominations up to £500.