Contact us
Our contact forms below have been created to provide the quickest and most convenient way of getting in touch with us. If you can’t find an answer to your query on our customer service pages, please try these:
Select your contact form
If your query relates to one of the topics below, we recommend you use the appropriate form to get help quickly and avoid busy phone lines.
Online order issue
Use this to feedback on missing items, substitutions, service, shelf life/date of delivered products etc.
Product quality issues
Report a quality issue with our products, either bought in-store or online (e.g product ripeness, taste etc).
myWaitrose replacement card
Simply order from your myWaitrose loyalty page. Make sure you sign in to see the option.
Store feedback
Let us know your experience of shopping in a Waitrose & Partners store.
If your query does not relate to the forms above or the topics below, please check our customer service pages.
Select an email route
If your query relates to one of the topics below, please click the box to open an email route to our expert customer care teams. If not our general contact us details can be found below
myWaitrose
Got feedback or any questions about your myWaitrose card that you can’t find an answer for on our myWaitrose page? Please include your card number.
Purchased product
Need to contact us about one of our products? Where possible, please include a photo.
Grocery order
Got an issue with your order? Please include your order number. You can find this in your confirmation email or on your account page.
Online grocery payment
If you’re experiencing a payment issue, please include your order number. You can find this in your confirmation email or on your account page. If it’s urgent, call us on 0800 188881.
Need something else?
| Call freephone 0800 188 884 | ||
| 0800 188 884 | (Freephone) | |
| Monday-Friday | 8am-10pm | |
| Saturday | 8am-9pm | |
| Sunday | 9am-9pm | |
| customerserviceteam@waitrose.co.uk | ||
Specialist areas of Waitrose & Partners
Cellar
| Call freephone 0800 188 881 | ||
| 0800 188 881 | (Freephone) | |
| Monday-Friday | 8am-10pm | |
| Saturday | 8am-9pm | |
| Sunday | 9am-9pm | |
| waitrosecellar@waitrose.co.uk | ||
Florist
| Call freephone 0800 188 881 | ||
| 0800 188 881 | (Freephone) | |
| Monday-Friday | 8am-10pm | |
| Saturday | 8am-9pm | |
| Sunday | 9am-7pm | |
| waitroseflorist@waitrose.co.uk | ||
Garden
| Call freephone 01344 578 800 | ||
| 01344 578 800 | (Freephone) | |
| Monday-Friday | 9am-5pm | |
| Saturday | Closed | |
| Sunday | Closed | |
| customerservices@waitrosegarden.com | ||
Food magazine
| Call 0207 565 3000 | ||
| 0207 565 3000 | ||
| Monday-Friday | 8am-10pm | |
| Saturday | 8am-9pm | |
| Sunday | 9am-9pm | |
| waitrose.food@johnbrownmedia.com | ||