Three great value packages: starting from £11 + line rental and calls from £13.50

Freephone UK customer support, available all day
every day

Same price regardless of where you live

Find out more

Existing Waitrose broadband customers

We’ve made it simple to upgrade to John Lewis Broadband and will ensure the switch is as seamless as possible. Visit our website for more information.

Manage your account

Existing customers can update their details here: Update your details

Access your email

Check your Waitrose.com email, wherever you are.

Login to your email

Frequently asked questions


Customer support

For customer services, billing and account enquiries, or technical support (24 hours) for your Broadband or Anytime service, please call 0800 013 2282.

Customers can also view account status and billing information online in My Account.

Waitrose branches

If your query relates to Waitrose products or branches and is not related to our broadband or dial-up service, contact Waitrose Customer Sales and Support. Waitrose.com subscribes to the Ofcom Consumer Code of Practice. Find out more.