Terms, conditions and policies

Full details about Waitrose.com internet access services

Broadband terms and conditions

Terms and conditions of our Broadband internet services.

Code of Practice

As a member of The Internet Services Providers' Association (ISPA UK), Waitrose.com agrees to abide by the ISPA UK Code (This link opens in a new window). In addition, Waitrose.com has adopted the Communication and Internet Services Adjudication Scheme (CISAS), a dispute resolution scheme set up by ISPA and operated through the Chartered Institute of Arbitrators.

View the Code of Practice and Dispute Resolution Procedure.

Privacy policy

Waitrose treats your privacy seriously. View our full privacy policy here.