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Terms and Conditions

1. Use of the website

This website is owned and operated by Waitrose Ltd ("we," "us" or "our"). 

By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

References to this website in these terms and conditions apply to this website however you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices.  Whenever you access this website through a mobile application or mobile-optimised version of this website, the section of these Terms and Conditions entitled "Mobile Access" also applies.

For customers in the Channel Islands, please review our Channel Islands Terms and Conditions for further information.

Any questions regarding these Terms and Conditions or subsequent issues should be directed to:

Waitrose Customer Sales and Support Centre
Waitrose Ltd
Doncastle Road
Southern Industrial Area
Bracknell
RG12 8YA

Telephone: 0800 188 884
email: customersupport@waitrose.co.uk
Fax: 01344 824978

VAT number: 232457280 -  Waitrose Ltd Registered Office
171 Victoria Street
London
SW1E 5NN 

Identity of supplier
Unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made though this website are supplied by Waitrose Ltd.

General
Orders/delivery requests placed by using this website, along with access to it, is granted strictly in accordance with these Terms and Conditions.

Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

These Terms and Conditions apply to your order/delivery request. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
  • Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Waitrose has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Waitrose does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.

To the fullest extent permitted by applicable laws, Waitrose hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Waitrose. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.

Linking
Certain links in this website will lead to websites which are not under the control of Waitrose. When any of these links are activated you will leave Waitrose' website and Waitrose has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of Waitrose nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Waitrose for any goods or services provided or available on such sites. Our linking policy is detailed in Section 5 of these Terms and Conditions.

Waitrose makes no representations, or warranties, in respect of any endeavour by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly Waitrose accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.

All information or content transmitted by any functionality made available on this website (including any mobile applications or a version of the website optimised for use on mobile devices), including online invitations, e-cards, email or send to a friend functionality are the responsibility of you, the sender.  You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable.  Neither Waitrose nor John Lewis can be held liable either directly or indirectly for the content of any such functionality, nor for any loss nor damage of any kind which you may incur as the result of your use of this service.  You hereby agree to indemnify Waitrose and John Lewis for any such loss which may have occurred.

If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

Customers will be required to register to use the services available from this website. Waitrose may decline a registration request at its sole discretion. By registering for the services, customers agree to these Terms and Conditions and agree that:

  • The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
  • You will notify us immediately of any changes to the personal information by updating your details on the 'My Details' page on the website or by contacting Waitrose Customer Sales and Support Centre.
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To comply with licensing and other legislation some services on this website are only available to those aged 18 years and over.

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on this website by pressing the complete checkout button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website.
  • We will send to you an order acknowledgement email detailing the products you have ordered.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered is not available from stock.
  • We are unable to obtain authorisation for your payment.
  • A price or product description error is identified.  
  • You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

The contract will be concluded in English.

The details of your specific contract will not be filed by Waitrose. If you do require any information regarding orders you have placed with Waitrose please write to us at the address set out above.

2. Privacy Policy

Your privacy is very important to us, that’s why we will never release your personal details to any company outside the John Lewis Partnership for mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place from time to time.

However, we would like to keep you up to date with a range of products and services provided by the John Lewis Partnership, which includes John Lewis Department Stores, Waitrose and John Lewis Financial Services Ltd (“JLFS”). This includes news of special events, promotions, product launches and catalogues. JLFS  offers direct services from the John Lewis Partnership and provides a range of products and services including travel and financial services. We are constantly looking for ways to improve our service, we may therefore occasionally contact you for research purposes. We may contact you by post, telephone, SMS text messaging and/or email.

Please note that you do not have to provide any information to use this website, but if you do choose to withhold essential data you will not be able to access certain sections or facilities within the site. If you do not wish to be sent further information but wish to make full use of this site, please click the relevant box indicating this wish during registration.

You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is inaccurate. If you wish to view any information you have submitted, please contact The Company Secretary, John Lewis Partnership, 171 Victoria Street, London SW1E 5NN. Nothing in these Terms and Conditions affects your rights under the Data Protection Act 1998.

When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may also collect, (and our third-party providers of advertisements and content may collect) information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • To process your order
  • For statistical purposes to improve this website and the service we offer
  • To provide you with website content and advertisements.
  • To administer this website.
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Your personal information may be disclosed to other businesses within the John Lewis Partnership and to reputable third parties who will help process your order. Waitrose and John Lewis require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information we are entitled do so.

We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order.

Cookies
Cookies are small bits of text that your web browser software stores on your computer when you visit some websites. The John Lewis Partnership uses cookies to make it easier to use our site and to allow us to improve the service to you, our customer. A cookie generated by Waitrose.com allows us, for example, to retrieve your current shopping basket, to recognise you when you visit and to help you navigate around our website.

Our cookies do not collect sensitive information such as your name, address or financial details. The cookie simply holds the "key" that, once you've signed in, is associated with this information.

Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order with us. (You can change the cookie setting in your browser's preferences, usually found in the Edit menu.)

3. Online shopping

General information and payment security

Delivery/collection restrictions
Delivery for all services will be available in restricted areas.

Collection for orders placed via Waitrose.com is available from selected branches.

Collection for WaitroseEntertaining is available from all branches except selected Convenience stores.

We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.

Delivery and collection arrangements
Deliveries and collection times vary by branch.  At the point at which you place your order, the full list of available delivery/collection times will be shown. 

Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18.

Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000.

Waitrose.com is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. In order to achieve this, Waitrose.com has introduced a number of control checks throughout the purchase and physical distribution process (e.g. confirming your date of birth and requesting formal identification of anyone who they consider to be younger than 18 and on completion of delivery the signature of a person over 18 years of age).

In accepting these Terms and Conditions you agree to provide Waitrose.com truthful and accurate information and act in accordance with the Licensing Act of 2003.

If, in the unfortunate situation no one is available to accept and sign for your delivery, a card will be left by our driver asking you to contact Waitrose Customer Sales and Support Centre at your earliest convenience to arrange an alternative delivery time. A re-delivery fee of £5 will be charged. If you fail to rearrange delivery, your order will be cancelled.

If Waitrose delivers outside the specified delivery period and no one is available to accept the goods, a card will be left asking you to contact Waitrose Customer Sales and Support Centre. There will be no charge for the rearranged delivery.

If you fail to collect your shopping, the store will inform Customer Sales and Support Centre, who will contact you to arrange an alternative collection time. A re-collection fee may be charged.

If you have not contacted us to rearrange a failed delivery or collection within 24 hours, the order will be cancelled and the cost of your order (excluding the cost of perishable items and the delivery charge) will be refunded to you.

General payment provisions
Luncheon Vouchers and coupons cannot be used as a method of payment online. However they may be used when paying in branch.

Any of the following cards may be used to pay for your shopping: Partnership Card, Waitrose or John Lewis Account Card including Business Accounts, Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo, American Express.

Please note that there is a limit of ten gift vouchers per transaction for Groceries, Entertaining, HomeDirect, Flowers, Gifts and WinesDirect.

If payment details have been given we will not charge your card until your order is packed and goes through the checkout in store on the day of delivery or collection.

All customers collecting shopping, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the shopping. The identification must match the cardholder name shown in the payment details on the checkout page. The card itself will not be required.

You are entitled to cancel a payment, or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.

Payment Security Policy 
The Waitrose online food shopping service is run by Waitrose, food shops of the John Lewis Partnership.  We are a company that our customers trust, both on the high street and online.  We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.

As a result, we have developed a highly secure online ordering facility for the Waitrose online food shopping service.  This is specifically intended to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.

Credit Card safety
The Waitrose online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us.  This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.

We allow you the option to  store your card details with us, so that you can order from us again without needing to type your details in.  We only ever show you the last four digits of your card number on our public internet site and of course, this information is 'for your eyes only'.

If you do not wish to store your card details with us, you can enter these each time you place an order with the Waitrose online food shopping service.

Your payment details are held in a secure encrypted server which is not accessible from the Internet.  Access to this data is also secured internally within Waitrose and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard).  This is widely acknowledged as being a very secure way to hide these details from prying eyes.

Once your order is processed, the payment details associated with your order are removed from our files.

Verified by Visa and MasterCard® SecureCode™
To give you even more confidence in shopping online with Waitrose.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

Visit the Verified by Visa website (Link opens in a new window)

Visit the MasterCard® SecureCode™ website (Link opens in a new window)

Once you've registered and created your own private password with your bank, you will be automatically prompted at checkout to provide this password each time you make a purchase online.

If you are paying for an order with gift vouchers and/or an incentive code and the total of these exceed the estimated cost of your order then Verified by Visa or Mastercard® SecureCode™ authentication may take place for a £1 transaction amount. You will not be charged £1. This happens so that a refund can be made to your card if your actual order cost is less than the gift voucher(s) or your card can be charged if the actual amount of your order exceeds the gift voucher(s) and/or incentive code amount.

Quantity limits on bulky items

Waitrose may limit the number of units of bulky / heavy products per customer order. This applies to online delivery and collection, and our 'shop in branch, we deliver' service.

Errors/shortages
Waitrose may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.

In the event of there being errors or shortages, these should be brought to the attention of Waitrose Customer Sales and Support Centre (using the contact details above) no later than seven days after the delivery, or collection.

Nutritional information
Waitrose Limited (The Company) has produced nutritional information on this website for the general information of the public. It contains information gathered from various sources and, although the company believes it to be accurate at the time of publication, the company accepts no responsibility for, and makes no representation nor gives any warranty or undertaking express of implied as to the accuracy or completeness of the information.

General Pricing Policy
Prices quoted are always estimated for a variety of reasons listed below, but you will always be charged the in-store price on the day of delivery or collection. You have the right to return any product with the driver or directly to the branch if you have any issues with price(s) charged and we will refund the amount that you have been charged for that product.

Prices and the availability of special offers may vary for future dated deliveries and collections.

All special offer discounts, such as Mixed Case Wine Offer and multi-value offers, will be deducted in-store.

Where Multi-value offers apply to a set of differently priced items, the saving or free item applies to the cheapest item or items.

The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.

Weighed items such as fruit may vary in weight from that ordered.

Where an item is unavailable and you have indicated that you will accept substitutions, an alternative will be supplied that may affect the price that you pay. If we substitute an item with a more expensive one, you’ll only pay the lower of the two prices (if the item we are substituting was of a fixed weight and therefore has a known price). Upon delivery or collection you will be made aware of unavailable items and their substitutes. You have the right to reject any substitutes offered and we will refund the amount that you have been charged for that product.

Where the only stock available of a product  line is reduced in price in branch, the product will be supplied but at zero price.

The prices stated on the site are inclusive of any VAT payable.

Cancellation rights

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. 

Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. 

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. 

Notice of such cancellation must be given in writing to Waitrose Customer Sales and Support Centre, details as provided above.

If you decide to cancel, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.  This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).  We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.  We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. 

Delivering shopping

Free delivery applies to selected postcodes only. A minimum spend on online groceries of £60 for deliveries and £40 for collections applies, Entertaining collections have no minimum spend. Free delivery excludes our shop in branch service.

Charges for the service
Delivery and collection (where available) is currently free. You will not be charged for your shopping to be picked, packed and delivered. Collection from a participating Waitrose branch is also free.

All orders are subject to the applicable minimum order value except for Entertaining collection orders which have no minimum spend.

We reserve the right to amend  our charges and minimum spend requirements, which are clearly defined during the checkout process.

Payment
If you have booked a Waitrose.com order for collection and no payment card details have been entered on the checkout page you will be asked to pay for the goods on collection. If you have booked a delivery and invalid card details have been entered on the checkout page Waitrose Customer Sales and Support Centre will contact you to request payment details over the telephone before delivery can be made.

Please see the General Payment Provisions above for further details.

Amendments to orders
All amendments to placed orders must be completed by 11.45am the day before delivery/collection is booked.

Specific exclusions
Some items that are available in branch will not be available on the Waitrose.com service. These may include hot foods, greetings cards, self selection items (eg sweets, cheeses, olives, salads), Create a Pizza, Gift Vouchers, cosmetics and pre-packed sushi. Other items may be excluded at various times.

Service counter lines and newspapers will not be available for deliveries or collections before 09.00.

Country of Origin Information
Waitrose are required to provide Country of Origin information for loose and pre-packed fruit and vegetable produce.

For items sold online with more than one possible Country of Origin, all possible countries will be displayed.

Please note that in exceptional circumstances, the actual Country of Origin might vary from the list displayed online.

Customers having ordered these items via the Waitrose.com website will be able to check the actual Country of Origin on the items, once the goods have been received.

Should the customer not be satisfied with an item because of its Country of Origin, the customer can reject it at the point of delivery or collection.

Any refunds for unwanted returned items will be made after the goods have been returned.

Please contact the Waitrose Customer Sales and Support Centre with any queries.

Service counter Beef and Veal Traceability
We are required to provide traceability information about Beef and Veal sold via our service counters, to those customers who request it.

Uncooked Beef and Veal which have been seasoned or processed (such as beef in barbecue sauce, beef Wellington, beef burgers) are not covered. Neither is offal or mince.

Traceability information can only be supplied if it is requested at the point of ordering online. Please refer to the "How can I request traceability information for Beef / Veal?"  in the HELP section of the website for the correct process to follow.

Waitrose.com guarantees and returns
Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Waitrose will refund and replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact the Waitrose Customer Sales and Support Centre with any queries.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.

Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.

WaitroseEntertaining

Ordering methods
The WaitroseEntertaining range of products is available to order:

  • Online via Waitrose.com
  • In branch
  • By telephone via Waitrose Customer Sales and Support Centre
  • Charges for the service
  • Delivery and collection (where available) is currently free. You will not be charged for your shopping to be picked, packed and delivered. Collection from a participating Waitrose branch is also free.

All orders are subject to the applicable minimum order value.

We reserve the right to amend our  charges and minimum spend requirements, which are clearly defined during the checkout process.

Payment
If you have booked a WaitroseEntertaining collection in the branch or on the telephone and no payment card details have been provided you will be asked to pay for the goods on collection.

If you have booked a WaitroseEntertaining collection or delivery on the internet payment card details are required to secure your order.

Any customer wishing to cancel their order must do so before 11.45am the day before collection to avoid a charge being made.

Please see the General Payment Provisions above for further details.

Amendments to orders
Amendments to placed grocery orders must be completed by 11.45am on the day before delivery or collection. However, WaitroseEntertaining items may only be added if sufficient notice is given. Details of the notice period are displayed against each product.

WaitroseEntertaining guarantees and returns
Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Waitrose will either refund or replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact the Waitrose Customer Sales and Support Centre with any queries.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.

Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.

Glass Loan
Loan glasses must be washed before and after use.

Non returned or damaged glasses will be charged at £1 per glass for all types.

Replacements for non returned or damaged loan glasses will not be accepted.

Waitrose Delivery Service

Eligibility
Delivery only available in selected postcodes. Service only available in selected branches.

Shopping and Delivery
Shopping must be completed at least two hours before your selected delivery time.

At the checkout tell the cashier that you are a Waitrose delivery service customer before they process your shopping. When using the Fastrack service, shopping will be charged to your registered card. Please note, we are unable to accept gift vouchers, incentives, money off coupons or myWaitrose cards when using the Fastrack service.

Goods may be delivered either on the day of purchase (subject to the delivery period being available) or during an agreed delivery period the following day. Under no circumstances will goods be accepted for processing more than one day in advance of the agreed delivery time.

Goods will always be delivered to the customer's registered delivery address unless, when booking, an alternative address, within the delivery area, is given.

Customers who book a Waitrose delivery service slot in advance and then fail to use this may have their Waitrose delivery service account locked.

Goods must be signed for by those aged 18 and over.

Charges
Each delivery of goods totalling £60 or more will be subject to a charge of £3. All deliveries of goods totalling less than £60 will be subject to a £5 delivery charge. £3 re-delivery fee will be charged if a scheduled delivery time cannot be made.

Specific exclusions
Hot food and large, bulky items are also excluded such as non grocery lines such as large electrical, household goods available in selected branches eg Televisions, hoovers.

Food that should be consumed on the day of purchase must be delivered on the same day. If a delivery is to be made on any other day than the day of purchase the customer must take these items with them. Waitrose take no liability for delivering food that is out of sell by date if delivering the following day.

Waitrose delivery service guarantees and returns
Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Waitrose will refund and replace any item subject to due compliance by the customer with these Terms & Conditions. Please contact the Customer Sales and Support Centre on 0800 188 881 with any queries.

Nothing in these terms and conditions will affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

4. Linking Policy

Links to other websites
Waitrose.com aims to include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information. Where an organisation has regional or local services and associated websites, we will only link to their national website.

Wherever possible we aim to link to UK-based websites to ensure information is appropriate and relevant to our customers, and will only link to non-UK based websites when no equivalent website exists in the UK or if the information is directly pertinent to our users.

Links will be provided at the discretion of Waitrose.com. Although we endeavour to check sites for high quality, accurate and appropriate information, Waitrose will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Waitrose nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Waitrose for any goods or services provided or available on such sites.

Linking to Waitrose.com
You do not need to request permission to create a text link from your website to Waitrose.com. However, please use the following descriptive text: 'Online shopping, recipes, food and drink information at Waitrose.com'

If you would like to use a graphic or logo alongside a link, please contact us.

Company Information
Company Address
Waitrose Ltd Registered Office
171 Victoria Street
London
SW1E 5NN

Registered in England. Company number: 99405

VAT Number: 232 457 280

Copyright Waitrose Limited. All rights reserved. No part of this website may be reproduced in any material forms (including storing in any medium by electronic means) without the prior written permission of Waitrose Limited. All requests for permission should be addressed to Marketing Manager, Internet and Ecommerce, Waitrose Limited, Doncastle Road, Bracknell, Berkshire, RG12 8YA.

5. Mobile Access

This section of the Terms and Conditions applies (in addition to the remaining Terms and Conditions) when you access this website using a mobile application or a version of this website optimised for use on mobile devices (the "Mobile Access Channel").If you do not agree to be bound by any of these Terms and Conditions, you may not use or access the Mobile Access Channel and should, if applicable, delete any mobile application used to access the Mobile Access Channel.

The Mobile Access Channel is data intensive.  You are responsible for any carrier or other data charges incurred when using it, and neither we nor the John Lewis Partnership will be liable for any charges you incur.  We recommend you check with your network provider if you are unsure of the charges that may apply.

The Mobile Access Channel will use your device's cellular and/or Wi-Fi connection tosynchronise content, including recipes, product catalogue and branch information on the Mobile Access Channel with the information on the main Waitrose website.

As we have no control over your device's network connection, we cannot represent or warrant that any information (including prices, stock availability, product and store information) is correct or up to date.In the event of a price discrepancy, content and prices published on the main Waitrose.com website will take precedence.  Prices shown on the Mobile Access Channel may also differ from those shown in Waitrose branches.

By using the Mobile Access Channel to locate Waitrose branches in your vicinity, you consent to Waitrose collecting location data from your mobile device solely for the purposes of providing you with details of your closest Waitrose branch.  Waitrose uses this location data anonymously and will not use it for any other purpose.

The Mobile Access Channel is only intended for use by users located in the United Kingdom [and the Channel Islands].  Users accessing the Mobile Access Channel from outside [these jurisdictions][the UK] are responsible for confirming the legality of doing so under local law, and should also note the section of these Terms and Conditions entitled "Delivery/collection restrictions".

6. January Champagne offer

Offer available for an online grocery order delivered or collected between 6 and 31 January 2014. Excludes Waitrose Entertaining Food made to order. Offer not available in store. One per customer. You must be 18 years or older to take advantage of this offer. A non alcoholic alternative is available. While stocks last. Online Grocery orders: Minimum spend on online groceries of £60 applies. Selected postcodes. Subject to availability. Free delivery excludes our shop in branch service. Gold Medal and the Great Value Champagne Trophy at the 2013 International Wine Challenge.

Brand Price Match

Everyday branded products are selected from our food and drink grocery ranges. Standard retail prices are matched on identical products at www.tesco.com. This excludes temporary promotions, multi-buys, own-label lines or any other special offers. Tesco prices checked online at www.tesco.com twice per week. For further information on the price comparison please contact Customer Sales and Support at Waitrose, Bracknell, Berkshire RG12 8YA or visit brandpricematch for full terms. myWaitrose: Card valid in Waitrose stores and waitrose.com only, excluding motorway service stations, petrol stations and Waitrose Cookery School. Go to mywaitrose for full terms and conditions.

Online grocery orders

 Minimum spend on online groceries of £60 for deliveries and £40 for collections applies. There is no minimum spend for Entertaining collections. Selected postcodes. Subject to availability. Free delivery excludes our shop in branch service.