Customer information notices

Latest notices

Product Recall - APTAMIL OAT, APPLE & PLUM MUESLI 10M 275G

15/01/2021

Brand: APTAMIL

Best Before: 27/12/2021 and 16/01/2022

Aptamil are recalling these products as a precaution because some have been found to contain pieces of apple stalk which may cause injury if consumed. Apple is one of the ingredients in these muesli products.

  • Do not consume
  • Contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk 
  • For a full refund return to Waitrose as part of your routine shopping 

 

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Product Recall - PEDIGREE® Mixer Adult Dry Dog Food Original 3kg & PEDIGREE® Adult Complete Dry Dog Food with Chicken and Vegetables 2.6kg

15/01/2021

 

Product

Best Before Date

Lot Code

PEDIGREE® Mixer Adult Dry Dog Food Original 3kg

12/02/2022

20/02/2022

22/02/2022

046E9MIN05

047F9MIN05

048A9MIN05

PEDIGREE® Adult Complete Dry Dog Food with Chicken and Vegetables 2.6kg 

06/02/2022

15/02/2022

045F9MIN05

047A9MIN05

 

Mars Pet Nutrition UK are taking the precautionary step of recalling the above product due to raw material used in production not meeting quality and food safety standards and is outside specification. This has resulted in levels of Vitamin D which could potentially cause harm to your pet if consumed over several weeks.

  • Do not give to pets to consume
  • For a full refund contact Mars Pet Nutrition UK on number below, or
  • Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.

Contact: Mars Pet Nutrition UK 0800 013 3131 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - GUERNSEY DAIRY UNSALTED BUTTER 250G

13/11/2020

Brand: Guernsey Dairy 

Best Before: 11 DEC 2020, Batch Code: 131

Guernsey Dairy are recalling the above product due to suspected bacterial contamination.  

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Guernsey Dairy 01481 237 777 

Email: quality@guernseydairy.com

We apologise that it has been necessary to recall this product and for the inconvenience caused

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Product Recall - GUINNESS 0.0% 4 X 440ML

11/11/2020

Brand: GUINNESS

All date codes purchased before 10 Nov 2020

As a precautionary measure, Diageo is recalling all date codes of this product as some may have microbiological contamination that could cause illness if consumed. 

  • Do not consume 
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Diageo Customer Care: 0345 601 4558 

Email: consumercare.gbandireland@diageo.com

We apologise that it has been necessary to recall this product and for the inconvenience caused

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Product Recall - Aptamil Multigrain Banana and Berry Cereal 7+ months 200g

10/11/2020

Brand: Aptamil

Best Before: 07.07.21

As a precautionary measure, Nutricia is recalling the above product as some packs have been found to contain small pieces of the blue plastic material used to make the packaging.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Aptamil Customer Care 0800 996 1000 https://www.aptaclub.co.uk/contact-aptaclub

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Bettine Blanc Goat's Cheese (Counter Line)

30/10/2020

Brand: Bettine Blanc

Date of purchase from: 4/09/20 - 29/10/20

Bettinehoeve is recalling the above product as a precautionary measure due to the potential presence of listeria, which could cause illness if the product is eaten.

  • Do not consume
  • Package up item
  • Please return to your nearest Waitrose & Partners Branch for a full refund

Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -Waitrose Duchy Organic Cypriot Halloumi 225g

28/10/2020

 

WAITROSE DUCHY ORGANIC CYPRIOT HALLOUMI 225g

 

Brand: Waitrose & Partners

Best Before: 31 May 2021

Batch Code: BIO B0530A-3 CY0063

Waitrose is recalling the above product as it has been produced with the incorrect back label. This product contains milk which is not declared in English on the back label.

  • Do not consume if you have an allergy to milk.
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -WAITROSE NO1 Dominican Republic Milk Chocolate 49% 100g

16/10/2020

Brand: Waitrose & Partners

Best Before: November 2021

Batch Code: 0259

Waitrose is recalling the above product as it has been packed with the incorrect product which contains almonds, hazelnut and soya which is not declared on the label. 

  • Do not consume if you have an allergy to almond, hazelnut or soya. 

  • Package up item

  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Waitrose Easy to Cook Pork & Chorizo Burgers 280G

06/10/2020

Brand: Waitrose & Partners

Use By: All date codes

Waitrose is recalling the above product as it contains egg which is not declared on the label. 

 

  • Do not consume if you have an allergy to egg
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

 

Contact: Waitrose Customer Care 0800 188 884, Option 4

 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Kirsty's Beef Lasagne 400g and 250g

21/09/2020

Brand: Kirsty’s

Use By: 

400g pack size

All use by dates from 10 September 2020 up to and including 24 October 2020

250g pack size

All use by dates from 2 September 2020 up to and including 19 October 2020

Kirsty’s is recalling the above products as they contain Gluten Free Oats which are not emphasised correctly in the ingredients list. This means the products are a possible health risk for anyone with an allergy or intolerance to Gluten Free Oats.

  • Do not consume if you have an allergy or intolerance to Gluten Free Oats 
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund

Contact: Kirsty’s 01606 655 110

hello@kirstys.co.uk

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - WAITROSE CHOCOLATE MINI CUPCAKES 9s

17/09/2020

Brand: Waitrose

Best Before affected: 06 OCT

Waitrose is recalling the above product due to the presence of an undeclared allergen (nuts) as an ingredient.

  • If you have an allergy to nuts please do not consume
  • Return the product to your local Waitrose & Partners branch for a full refund

Contact: Customer Care 0800 188 884 (option 4)

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Rude Health The Ultimate Muesli 500g

26/08/2020

Brand: Rude Health

Best Before: 20/07/2021, 21/07/2021, 12/06/2021, 24/06/2021

Rude Health is recalling the above product due to the potential presence of salmonella, which could cause illness if the product is eaten.

  • Do not consume
  • Retain Product
  • Please return to your nearest Waitrose & Partners Branch for a full refund

Contact: hello@rudehealth.com

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Eat Natural Fruit & Nut GF Brazil and Sultana 3 x 50g

24/08/2020

Brand: EAT NATURAL

Best Before: All date codes up to and including JUNE 2021

Eat Natural is recalling the above product due to the potential presence of salmonella, which could cause illness if the product is eaten.

  • Do not consume
  • Retain Product
  • Please return to your nearest Waitrose & Partners Branch for a full refund

Contact: 01787 479123

simple@eatnatural.co.uk

 

 

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WAITROSE SLOW COOKED BEEF & ALE PIE 400g

08/07/2020

Brand: Waitrose & Partners - SLOW COOKED BEEF & ALE PIE 400g

Best Before Date: NOV 2021 Lot Code: L0125

Waitrose is recalling the above product as some packs have been filled with the incorrect product containing hazelnuts and milk, which is not declared on the label.

  • If you have an allergy to nuts or milk, please do not consume
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall -Bahlsen Milk Praline Squares 125g (Labelled as Bahlsen Ohne Gleichen Vollmilch)

24/05/2020

Brand: Bahlsen

Best Before affected: 01.02.21

Batch code: 0165

Bahlsen is recalling the above product due to incorrect language on the packaging

  • Do not consume
  • For a full refund contact Bahlsen on the number below, or
  • Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.

Contact:  Bahlsen on 01923 728 510

 

We apologise for any inconvenience caused.

 

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Wall’s Mini Calippo Ice Lolly Orange & Lemon-Lime 6 x 80ml

11/05/2020

Brand: Unilever

Best Before affected: May 2022

Batch Codes starting with: 0122, 0123, 0124, 0125, 0126

Unilever is taking the precautionary step of recalling the above product due to the possible presence of very small pieces of metal.

  • Do not consume
  • For a full refund contact Unilever on number below, or
  • Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.

Contact: Unilever Careline Team 0800 731 1507

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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GREEN GIANT CANNED SWEETCORN 198g and GREEN GIANT CANNED SWEETCORN 4 x 198g

01/05/2020

Brand: Green Giant

Best Before: 31/07/2023

Batch Codes: 293 1S1, 294 1S1, 295 1S1

 

General Mills is taking the precautionary step of recalling the above product due to the potential presence of faulty seams, which can introduce bacteria leading to potential food quality and safety issues. 

- Do not consume

- For a full refund contact General Mills on number below, or:

Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.

 

Contact: General Mills Consumer Service Team 0800 897 777

 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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AMY’S KITCHEN GLUTEN FREE VEGETABLE LASAGNE 255g

20/03/2020

AMY’S KITCHEN GLUTEN FREE VEGETABLE LASAGNE 255g

Brand: Amy’s Kitchen
Best Before: November 2021
Lot code: 30-K269

Amy’s Kitchen is taking the precautionary step of recalling the above product due to the potential presence of very small pieces of metal.

- Do not consume
- Retain Product
- Return the product to your local Waitrose & Partners branch for a refund

Contact: Amy’s Kitchen Consumer Service Team 01932 550 704
Monday - Friday 9am - 5pm

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Branston Small Chunk Pickle 360g, 520g & Branston Original Pickle 360g, 520g

12/03/2020

Brand: Branston / Mizkan Euro Ltd

Best Before and batch code details: 

Product

Weight

Best Before and batch codes

Branston Small Chunk Pickle

360g

February 2022 (batch code 0041, 0043, 0050, 0051, 0052)

Branston Small Chunk Pickle

520g

February 2022 (batch code 0034, 0043, 0044, 0045)


March 2022 (batch code 0062)

Branston Original Sweet Pickle

360g

January 2022 (batch code 0013)

February 2022 (batch code 0037, 0038, 0048)

Branston Original Sweet Pickle

520g

January 2022 (batch code 0013) 

February 2022 (batch 0035, 0044, 0055)

Mizkan Euro Ltd is taking the precautionary step of recalling the above products with the specific best before dates and batch codes detailed above due to the potential presence of plastic.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Branston Customer Care 0800 157 7032 Monday - Friday 9am - 5pm 

We apologise that it has been necessary to recall this product and for the inconvenience caused

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WAITROSE DUCHY ORGANIC ALMONDS 150g

14/02/2020

Brand: Waitrose & Partners

Best Before: 28/07/20

Waitrose is recalling the above product as a precaution due to the detection of salmonella in one batch of this product.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Lyle’s Topping Syrup Chocolate 325g

07/01/2020

Brand: Tate & Lyle

Best Before Date: 02/2021, 07/2021

Tate & Lyle are recalling the above product as it is labelled as ‘suitable for vegans’ which is incorrect as the product contains milk. This means the product is a possible health risk to anyone with an allergy to milk.

- If you have an allergy to milk please do not consume

- Package up item

-Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -Durex Real Feel - Packs of 12 and 18

20/11/2018

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

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