Customer information notice

Latest notice

We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.

06/02/2026

We are recalling the following products due to safety reasons

Aptamil 1 First Infant Milk 800g All dates from 9 July 2026 to 4 December 2026

Aptamil 2 Follow On Milk 800g All dates from 18 June 2026 to 4 January 2027

Cow & Gate 1 First Infant Milk 800g All dates from 11 June 2026 to 25 January 2027

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Aptamil Infant Milk Powder (800g),

Aptamil Follow On Milk Powder (800g)

Cow & Gate Infant Milk Powder (800g)

Specific batches have been recalled in line with latest food safety authority guidance on cereulide

Any product you see on shelf is safe for consumption but if you have already purchased one of these go to www.aptaclub.co.uk or www.cgbabyclub.co.uk to check which batches are affected 

Contact:  Waitrose If you have any questions, our Cow & Gate Careline team are available on 0800 977 8880 or via our website at https://www.cgbabyclub.co.uk

                                                or

If you have any questions, our Aptamil Careline team are available on 0800 996 1000 or via our website at https://www.aptaclub.co.uk

29/01/2026

THIS Isn't Chicken Deli Pieces 120g

Use By : 29/1/2026, 30/1/2026, 31/1/2026, 2/2/2026, 3/2/2026, 4/2/2026, 5/2/2026, 6/2/2026, 12/2/2026, 13/2/2026

Batch Code 011 

We are recalling THIS ISN’T Chicken Deli Pieces due to undeclared allergens WHEAT (GLUTEN) and SOYA 

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

Contact: THIS Isn’t - shout@this.co 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

26/01/2026

Aptamil 1 First Infant Formula 800g

Best Before 31 Oct 2026

As a precaution we are voluntarily recalling a single isolated batch of Aptamil Infant Formula 800g. The expiry date, batch and time can be found on the top of the pack.

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

Aptamil Careline team are available on 0800 996 1000 or via their website at https://www.aptaclub.co.uk

16/01/2026

Lily’s Kitchen Pasta al Ragu 400g

Best Before 31 July 2027

Batch Code 5212 T909 7F - Can numbers: 27018 to 50268

We are recalling Lily’s Kitchen Pasta al Ragu 400g due to plastic contamination

● Do not feed to your pet

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

                                 Or

Lily’s Kitchen 0207 433 1863 or Email: hello@lilyskitchen.co.uk

We apologise that it has been necessary to recall this product and for the inconvenience caused.

06/01/2026

SMA First Infant Baby Milk Powder Formula 800g

Batch Codes : 51170346AA 51170346AB 51340346AB 51580346AA 51590346AA 52760346AB 52760346AD 52780346AA 51590346AB 52750346AE

                                  &

SMA First Infant Baby Milk Ready to Use Formula 200g

Batch Codes : 52860295M 52870295M 53220295M 53230295M 52870295M 53030295M 53040295M 53070295M 53080295M

For other affected products CLICK HERE

We are recalling the above two products due to safety concerns

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

30/12/2025

Waitrose No1 Deeside Mineral Water 750ml & Waitrose No1 Deeside Sparkling Water 750ml

Mineral Water Batch Codes - NOV2027 28, DEC2027 01, DEC2027 02, DEC2027 10, DEC2027 11, DEC2027 16

Sparkling Water Batch Codes - DEC2027 01, DEC2027 03, DEC2027 12, DEC2027 15, DEC2027 25

We are recalling the above lines due to potential glass contamination

● Do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

23/12/2025

TINC Festive Santa Bottle

We are recalling the above product due to safety reasons

● Stop Using

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact:  Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

28/10/2025

Good Grips Pasta Scoop Strainer 

We are recalling the above product due to a batch that contained a primary aromatic amine (PAA) above the permitted level. Primary aromatic amines (PAA) are substances that can be used in the production of certain dyes and pigments. This means there is a risk of exposure to a potential carcinogen.

If you have bought this product between 15 May 2024 and 25 October 2025

● Stop Using it Immediately

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

17/03/2025

KELLY LOVES SUSHI GINGER (150ml)

Best Before Date: 09/02/2026   

Batch Number UK12019

We are recalling KELLY LOVES SUSHI GINGER (150ml) due to a potential risk of glass contamination.

• Do not consume
• Package up item
• Return the product to your local Waitrose & Partners branch for a refund
• Contact: Waitrose Customer Care 0800 188 884, Option 4
• For further information contact Coca Cola using 0800 227711 

We apologise that it has been necessary to recall this product and for the inconvenience caused.