Customer information notice
Latest notice
We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.
02/07/2024
Waitrose & Partners Chocolate Mini Cupcakes 9’s
Pack: 1
Brand: Waitrose
Best Before Date: 20 JUL
We are recalling Waitrose & Partners Mini Cupcakes due to undeclared walnuts.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
28/05/2024
BREW YORK - JUICE FORSYTH 440ml
Pack size: 440ml
Brand: BREW YORK
Use By: 23/07/2024
We are recalling cans of Juice Forsyth, as we have had reports that some cans are pouring with excessive carbonation, bulging the can, and even bursting in some instances.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
28/05/2024
Crosta & Mollica Sugo Alla Norma Pasta Sauce 340g
Pack size: 340g
Brand: Crosta & Mollica
Best Before: 08/01/2027
Crosta & Mollica are recalling a selected date code of the above product
because of the possible presence of glass, which makes it unsafe to eat.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Crosta & Mollica: 0207 627 5207 or info@crostamollica.com
We apologise that it has been necessary to recall this product and for the inconvenience caused. caused.
23/04/2024
Waitrose Essentials Salted Dairy Butter 500g
Pack size: 500g
Brand: Waitrose
Use By: 19/06/24
We are recalling this product due to the potential presence of blue cloth.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused. caused.
17/04/2024
Magnum Almond Ice Cream Sticks (3 x 100ml)
Pack size: (3 x 100ml)
Brand: Magnum Ice Cream
Use By: 12/2025
We are recalling a selected date of the above product due to to the possible presence of plastic and metal.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
12/04/2024
Waitrose Pitted Spanish Queen Olives Drained 113g
Pack size: 113g
Brand: Waitrose
Use By: DEC 2025
We are recalling a selected date of the above product due to possible glass contamination.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
03/04/2024
Magnum Classic Multi Pack 3 x 100ml
Brand: Magnum
Best Before Date: 11/2025
Batch Codes: L3324, L3325, L3326, L3327, L3328
Magnum is taking the precautionary measure of recalling a limited number of Magnum Classic Ice Cream Sticks 3x100ml due to internal safety checks showing that they may contain small pieces of metal.
The safety of the people that buy and use our products is always our number one priority which is why we are recalling these products.
No other Magnum products are affected.
- Do not consume
- Destroy the product
- Return the outer carton to your local Waitrose & Partners branch for a refund
Contact Magnum careline team for further guidance: 0800 678 1031
We apologise that it has been necessary to recall this product and for the inconvenience caused.
28/12/2023
Waitrose 8 Red Onion Bhajis with Date & Tamarind Dip 230g
Pack size: 230 g
Brand: Waitrose
Use By: 31 January 2024
We are recalling the above product as the use by date on the product’s packaging is incorrect.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
30/12/2023
Waitrose & Partners No 1 Farmhouse Kirkham's Lancashire Cheese, all
Pack size: All
Brand: Waitrose & Partners
Best Before Dates: 30/10/2023, 02/11/2023, 07/11/2023, 10/11/2023,
20/11/2023, 28/11/2023, 04/12/2023, 11/12/2023, 13/12/2023, 20/12/2023,
23/12/2023, 02/01/2024, 09/01/2024, 16/01/2024
Waitrose are recalling the above product as a precaution because it may be contaminated with E.coli bacteria that can cause food poisoning.
- Do not consume
- Thoroughly clean any surfaces, utensils and equipment (including refrigerators) the cheese may have touched to prevent cross-contamination of other foods and drink
- Take a photo of the packaging or the receipt
- Dispose of the cheese
- Visit your local Waitrose & Partners branch for a refund or fill in the online form at https://www.waitrose.com/ecom/help-information/customer-service/forms/quality-issue
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
14/12/2023
Charlie Bigham’s Thai Green Chicken Curry & Fragrant Rice for 805g
Pack size: 805 g
Brand: Charlie Bigham’s
Use By: 21 December 2023
Charlie Bigham’s are recalling the above product as it may contain mustard which is not declared on the label.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: hello@bighams.com
We apologise that it has been necessary to recall this product and for the inconvenience caused.
14/08/2023
RUDE HEALTH LOW SUGAR GRANOLA, 400g
Pack size: 400g
Brand: RUDE HEALTH
Use By: with best before end dates of 17/04/2024, 11/05/2024, 12/06/2024
No other batches of Low Sugar Granola or other Rude Health products are affected by this recall. This is not an allergen risk.
- If you have bought the above product we advise you not to consume it.
- Please return the product(s) to the store for a full refund (with or without a receipt).
- Contact: hello@rudehealth.com
We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.
04/02/2022
WAITROSE PROSCIUTTO CAPPELLETTI 310g
WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g
WAITROSE PROSCIUTTO CAPPELLETTI 310g
Use by : 20 FEB, 21 FEB
WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g
Use by : 21 FEB
Waitrose is recalling the above products due to the possible presence of nuts (pistachio) which if consumed by someone with an allergy/intolerance may lead to illness.
- Do not use if you have an allergy to nuts (pistachio)
- Package up item
- Return the product to your local Waitrose & Partners branch for a full refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
23/12/2021
OPIES PICKLED WALNUTS 390g
Brand: Opies
Best Before End: 11/2024 Batch Code L1327
Bennett Opie Ltd is recalling the above product as some packs have been filled with pickled cornichons and onions, which contain mustard and sulphites which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to mustard, sulphur dioxide or sulphites.
- If you have an allergy to mustard, sulphur dioxide or sulphites do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Bennett Opie Ltd on 01795 476154 or email recall@b-opie.com
We apologise that it has been necessary to recall this product and for the inconvenience caused.
19/11/2021
WAITROSE THRIVE FISH PIE 250g
Brand: Waitrose
Best Before End: March 2023, Batch Code L1272 only
Waitrose is recalling the above product as an error has resulted in some packs containing a beef lasagne and an undeclared egg allergen on the product label, which if consumed by someone with an egg allergy could cause illness.
- Do not consume if you have an allergy or intolerance to egg
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
07/02/2024
Waitrose PlantLiving: 4 Frozen Bean Burgers 454g
Pack size: 454 g
Brand: Waitrose
Use By: 12 2024, Lot 3348S0
We are recalling this product as soya has not been declared on the label. This poses a risk to those with an allergy to soya.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.