Customer information notices

Latest notices

Product Recall - WAITROSE CARROT & CORIANDER SOUP 600g

19/11/2019

Brand: Waitrose & Partners

Use by Date: 27 NOV

Waitrose is recalling the above product as some pots have been filled with the incorrect soup, which contains gluten (barley) and celery which are not declared on the label

If you have an allergy to gluten or celery please do not consume

  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 
  • Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Pots & Co Colombian Chocolate Pot 65g, Pots & Co Summer Berry Pot 65g, Pots & Co Mango & Passionfruit Pot 65g

12/11/2019

Brand: Pots & Co

All Date Codes

Pots & Co is recalling the above products due to the possible presence of small pieces of glass, which if consumed could risk customer injury.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund

Contact:  Customer Care Line 0800 188 881

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - JOHN LEWIS CARROT & HOUMOUS DIP POT 85G

31/10/2019

Brand: John Lewis

Best Before affected: 30/10/19, 31/10/19, 01/11/19

 

Zorba Delicacies Ltd are recalling the above product due to the possible presence of Salmonella

  • Do not consume
  • Package up item
  • Return the product to your local John Lewis store for a full refund 

Contact:  Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall -Soupologie Red 5-A-Day Soup 600g

19/09/2019

Best Before affected: 01/10/2019

Soupologie is recalling the above product due to the detection of Listeria, which if consumed could risk customer illness.

●    Do not consume

●    Package up item

●    Return the product to your local Waitrose & Partners branch for a full refund

 

Contact: Soupologie Customer Care 01354 697645

 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Waitrose Sour Cream & Chive Mix 150g

11/09/2019

Best Before affected: 21 DEC 19

 

Waitrose is recalling the above product as some bags have been filled with the incorrect product, which contains wheat that is not declared on the pack

  • Any customers who have an allergy to wheat should not consume this product
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund 

 

Contact:  Waitrose Customer Care 0800 188 881, Option 4

 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Waitrose Sweet Potato & Coconut Soup 400g & Waitrose Roasted Tomato, Bean & Quinoa Soup 400g

18/08/2019

Use By: 25 AUG

Waitrose is recalling the above products as some pots have been filled with the incorrect product, which contains soya that is not declared on the label.

Any customers who have an allergy to soya should not consume this product

Return the product to your local Waitrose branch for a full refund 

Please contact:

Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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McCain Frozen Hash Browns 625g

31/05/2019

Brand: McCain

 

Best Before End September 2020

 

McCain are recalling the above product as a small number of packs may contain small pieces of blue plastic

 

Please do not consume this product, and return to your local Waitrose branch for a full refund.

 

McCain careline number: 0800 146573

Email: customer.relations@mccain.co.uk

 

We apologise that it has been necessary to recall this product and for the

inconvenience caused.

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Essential Waitrose Pickled Sweet Sliced Beetroot

22/05/2019

Essential Waitrose Pickled Sweet Sliced Beetroot 340g

Brand: Waitrose & Partners

Best Before End Sep 2020

 

Waitrose & Partners are recalling the above product as a small number of jars may contain pieces of glass

Please do not consume this product, and return to your local Waitrose branch for a full refund.

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Dorset Cereals Simply Oat Granola

15/05/2019

Dorset Simply Oat Granola 550g

Brand: Dorset Cereals  

Best Before affected 24 02 2020, pack code: GCP9116

Only this one batch of Dorset Cereals ‘Simply Oat Granola’ is affected by this announcement. No other products are affected

Dorset Cereals are recalling the above product as a small number of packs incorrectly contain the following nuts that are not declared on the label: almonds, hazelnuts, and cashew nuts.

If you have an allergy/sensitivity to nuts (namely almonds, hazelnuts or cashew nuts) please do not consume this product, and return to your local Waitrose branch for a full refund.

Email: pleasetellus@dorsetcereals.co.uk

Freephone: 0800 5878901

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - The Vegetarian Butcher - Little Willies 160g

30/04/2019

The Vegetarian Butcher - Little Willies 160 g

Brand: The Vegetarian Butcher

Use by affected: All date codes

The Vegetarian Butcher have recalled the above product as some packs may contain small pieces of white plastic.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund

Website: www.waitrose.co.uk

Freephone: 0800188884

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Go Ahead Nutty Crunch Hazelnut Bars 6 x 19.5g

19/04/2019

Go Ahead! Nutty Crunch Hazelnut Bars 6x19.5g

Brand: Go Ahead!

BB affected: 01/10/2019

This product is being recalled from sale as the product contains peanuts which are not declared in the ingredients list on the packaging

●    Do not consume

●    Package up item

●    Return the product to your local Waitrose branch for a full refund

Website: ubconsumerservices@pladisglobal.com

Telephone:  pladis Customer Careline: 0800 456 1372

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Waitrose Cooks Ingredients - Dark Chocolate Chunks 100g/Waitrose Cooks Ingredients Dark Chocolate Chips 100g

26/02/2019

Waitrose Cooks’ Ingredients - Dark Chocolate Chunks 100g

Waitrose Cooks’ Ingredients - Dark Chocolate Chips 100g

Brand: Waitrose & Partners

Best before date affected: All date codes

As a precautionary measure we are recalling the above product as some packs contain milk which is not declared on the packaging. 

Any customers who have an allergy to milk should not consume this product and return it to Waitrose for a refund.

Please contact our Customer Care team on 0800 188 881

We apologise for any inconvenience caused

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Product Recall - Guernsey Dairy Salted Butter 250G

13/02/2019

Guernsey Dairy Salted Butter 250g

 

Brand: Guernsey Dairy

Use by affected: All Use By Codes

 

Allergen information has been omitted from this label in error

If you have an allergy to milk stop using the product immediately

Package up item

Return the product to your local Waitrose branch for a full refund

 

Website: www.waitrose.co.uk

Freephone: 0800188884

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Waitrose Fish Fingers Product

19/12/2018

 

Waitrose 6 Chunky Battered Haddock  Fish Fingers

Brand: Waitrose Ltd

Use by affected: BBE Nov19

We are recalling the above product due to the presence of large fish bones which have the potential to cause injury if consumed

- Do not consume

- Package up item

- Return the product to your local Waitrose branch for a full refund

 

Website: www.waitrose.co.uk

Freephone: 0800188884

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall -Durex Real Feel - Packs of 12 and 18

20/11/2018

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

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