Customer information notices

Latest notices

Essential Waitrose Pickled Sweet Sliced Beetroot

22/05/2019

Essential Waitrose Pickled Sweet Sliced Beetroot 340g

Brand: Waitrose & Partners

Best Before End Sep 2020

 

Waitrose & Partners are recalling the above product as a small number of jars may contain pieces of glass

Please do not consume this product, and return to your local Waitrose branch for a full refund.

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Dorset Cereals Simply Oat Granola

15/05/2019

Dorset Simply Oat Granola 550g

Brand: Dorset Cereals  

Best Before affected 24 02 2020, pack code: GCP9116

Only this one batch of Dorset Cereals ‘Simply Oat Granola’ is affected by this announcement. No other products are affected

Dorset Cereals are recalling the above product as a small number of packs incorrectly contain the following nuts that are not declared on the label: almonds, hazelnuts, and cashew nuts.

If you have an allergy/sensitivity to nuts (namely almonds, hazelnuts or cashew nuts) please do not consume this product, and return to your local Waitrose branch for a full refund.

Email: pleasetellus@dorsetcereals.co.uk

Freephone: 0800 5878901

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - The Vegetarian Butcher - Little Willies 160g

30/04/2019

The Vegetarian Butcher - Little Willies 160 g

Brand: The Vegetarian Butcher

Use by affected: All date codes

The Vegetarian Butcher have recalled the above product as some packs may contain small pieces of white plastic.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund

Website: www.waitrose.co.uk

Freephone: 0800188884

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Go Ahead Nutty Crunch Hazelnut Bars 6 x 19.5g

19/04/2019

Go Ahead! Nutty Crunch Hazelnut Bars 6x19.5g

Brand: Go Ahead!

BB affected: 01/10/2019

This product is being recalled from sale as the product contains peanuts which are not declared in the ingredients list on the packaging

●    Do not consume

●    Package up item

●    Return the product to your local Waitrose branch for a full refund

Website: ubconsumerservices@pladisglobal.com

Telephone:  pladis Customer Careline: 0800 456 1372

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Genesis Crafty Cheese Scone

01/04/2019

Genesis Crafty

Genesis Crafty Cheese Scone 4 Pack

Best Before: 2nd April

As a precautionary measure Genius are recalling the above products as some packs may contain soya and mustard which is not declared on the packaging/ingredients.

● Any customers who have an allergy to soya or mustard should not consume this product

● Return the product to your local Waitrose branch for a full refund

Please contact:

Telephone 0800 188 881

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Waitrose Cooks Ingredients - Dark Chocolate Chunks 100g/Waitrose Cooks Ingredients Dark Chocolate Chips 100g

26/02/2019

Waitrose Cooks’ Ingredients - Dark Chocolate Chunks 100g

Waitrose Cooks’ Ingredients - Dark Chocolate Chips 100g

Brand: Waitrose & Partners

Best before date affected: All date codes

As a precautionary measure we are recalling the above product as some packs contain milk which is not declared on the packaging. 

Any customers who have an allergy to milk should not consume this product and return it to Waitrose for a refund.

Please contact our Customer Care team on 0800 188 881

We apologise for any inconvenience caused

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Product Recall - Yorkshire Provender Moroccan Vegetable Tagine Soup 600g

07/01/2019

Reason: Incorrect date code (use by)

Affected pots show an incorrect Use by date of: 15/10/19 which should have been 15/01/19

Yorkshire Provender are recalling a limited batch of their Yorkshire Provender Moroccan Vegetable Tagine Soup as some pots have been printed with the incorrect date code (use by) on the lid label. 

We advise anyone who has purchased the above product to return the product to store for a full refund.

No other date codes or Yorkshire Provender products are affected.

We apologise for any inconvenience or disappointment caused.

If you require any further information or assistance please contact our Consumer Care team on 0800 0014403 or by email consumercare@haindaniels.com who will be happy to help.

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Product Recall - Waitrose Chinese 6 Vegetable Spring Rolls 216g

02/01/2019

Brand: Waitrose Ltd. 


Use by affected: Use by 6th Jan 2019

This product has been incorrectly packed with a product containing undeclared meat (duck) and sesame.

If you have a sesame allergy or are avoiding the consumption of meat, please do not consume. 

Package up item and return the product to your local Waitrose branch for a full refund. 

Website: www.waitrose.co.uk

Freephone: 0800 188884

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Waitrose 1 Morello Cherry & Almond Tart 375g

24/12/2018

Use by 27 Dec

As a precautionary measure we are recalling the above product and date code as some packs may contain pistachio nuts which are not declared on the packaging.

Any customers who have an allergy to pistachio nuts should not consume this product and return it to Waitrose for a refund.

Website: www.waitrose.co.uk

Freephone: 0800188884

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Waitrose Fish Fingers Product

19/12/2018

 

Waitrose 6 Chunky Battered Haddock  Fish Fingers

Brand: Waitrose Ltd

Use by affected: BBE Nov19

We are recalling the above product due to the presence of large fish bones which have the potential to cause injury if consumed

- Do not consume

- Package up item

- Return the product to your local Waitrose branch for a full refund

 

Website: www.waitrose.co.uk

Freephone: 0800188884

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall -Seriously Cheddar

20/12/2018

Seriously Cheddar Melting Pot 150g

Use by affected: All Codes

 

Seriously Cheddar are recalling all batches of the above products as a precautionary measure. There is a small risk that the glass pot may break when heated and may pose a potential safety risk.

- Do not use

- Package up item

- Return the product to your local Waitrose branch for a full refund

 

Please contact

Freephone:0800 083 4358

 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Pieminster British Beef Steak & Gluten Free Ale Pie 275g

19/12/2018

This product was sold in Waitrose between 4 December 2018 and 14 December 2018.

Brand: Pieminster

Use by affected: 14 December 2018

This product is being recalled from sale as a precautionary measure as it has been identified that a small number of pies may contain small pieces of clear plastic.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose branch for a full refund

Website: hello@pieminister.co.uk

Telephone: 0117 9111503


We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall -Nestle la Laitiere – Clafoutis aux Cerises

28/11/2018

Use by 3/12/18

 

As a precautionary measure Nestle are recalling the above product with the above date code as a limited number of packs have been delivered in error with French language labels.

Any customers who have an allergy to milk/gluten/egg/nuts and have bought packs with the above date code should not consume them, but return them to Waitrose for a full refund. No other Nestle date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Nestle Customer Careline on Freephone 0800 000030

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English Cheesecake Company 2 Treacle Tart Cheesecake Slices

21/11/2018

English Cheesecake Company 2 Treacle Tart Cheesecake Slices – use by 24 Nov & 26 Nov

As a precautionary measure the English Cheesecake Company are recalling the above product with the above date codes as a limited number of incorrect product has been packed in these packs.

Any customers who have bought packs with the above date codes with an allergy to soya should not consume them, but return them to Waitrose for a full refund. No other date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Waitrose Customer Care line on 0800 188884

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Waitrose 12 Breaded King Prawns and Waitrose Christmas Spicy Prawn Selection 245g

21/11/2018

Waitrose 12 Breaded King Prawns 160g – use by 28 Nov

Waitrose Christmas Spicy Prawn Selection 245g – use by 30 Nov and 4 Dec

 

As a precautionary measure Waitrose are recalling the above products with the above date codes as a limited number of packs have been produced with an incorrect date code printed on the label.

Any customers who have bought packs with the above date codes should not consume them, but return them to Waitrose for a full refund. No other Waitrose date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Waitrose Customer Careline on 0800 188884 

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Product Recall - Waitrose Aromatic Green and White Chickpea and Bean Salad 180g

20/11/2018

USE BY 3rd Nov

As a precautionary measure Waitrose is recalling the above product/date code as it contains ingredients and allergens which are not declared on the packaging.

Any customers who have an allergy to cashew nuts, mustard, wheat, soya and barley that have purchased packs with this date code must not consume, and return the product to Waitrose for a full refund.

No other Waitrose products or date codes are affected by this recall. We apologise for any inconvenience to our customers. If you have any questions please contact Waitrose Customer Care on 0800 188884.

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Product Recall - Waitrose Sweet Potato 300g

20/11/2018

USE BY 3 NOV

As a precautionary measure Waitrose is recalling the above product/date code as a number of packs have the incorrect back label applied, meaning that the “may contain gluten and soya” statement is missing.

Any customers who have an allergy to gluten and/or soya that have purchased packs with this date code must not consume, and return the product to Waitrose for a full refund. No other Waitrose products or date codes are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact

Waitrose Customer Care on 0800 188884. 

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Product Recall - Waitrose Normandy Pork Casserole 700g

20/11/2018

Use By 29 October 2018

As a precautionary measure Waitrose are recalling the above product with the above date code as a limited number of packs may contain a Madeira sauce sachet, an ingredient of which contains milk not included in the ingredients list.

Any customers who have an allergy to milk and have bought packs with the above date code should not consume them, but return them to Waitrose for a full refund.

No other Waitrose date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Waitrose

Customer Care on 0800 188884

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Product Recall - Essential Waitrose Fruit & Nut Muesli 1kg

20/11/2018

Best Before End Apr 2019 WY 8236

Some packs of Essential Waitrose Fruit & Nut Muesli 1kg may contain a small quantity of grains which have not been properly milled.

The grains are hard and may cause discomfort if bitten.

As a precautionary measure we are advising our customers not to eat this product with the above date code.

Customers who have purchased this product should return to Waitrose for a full refund.

If you have any questions please contact Waitrose Customer Care on 0800 188884

We apologise for any inconvenience this may have caused.

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Product Recall - Dorset Cereals Gloriously Roasted Nut Muesli 600g

20/11/2018

Dorset Cereals Gloriously Roasted Nut Muesli 600g

Best before 24 06 2019 MX8236 And Best Before 28 06 2019 MX8240

Some packs of dorset cereals gloriously roasted nut muesli 600g may contain a small quantity of grains which have not been properly milled. The grains are hard and may cause discomfort if bitten.

As a precautionary measure we are advising our customers not to eat this product with the above date codes.

Customers who have purchased this product should return to Waitrose for a full refund.

For further information please contact the Dorset Cereal consumer services team at:-

pleasetellus@dorsetcereals.co.uk or telephone 0800 5878901

We apologise for any inconvenience this may cause.

PLEASE NOTE THAT NO OTHER DORSET CEREALS PRODUCTS ARE AFFECTED

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Product Recall -Durex Real Feel - Packs of 12 and 18

20/11/2018

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

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Product Recall - Lo-Col 195g

20/11/2018

All Best Before dates

 

Bradbury & Son are recalling this Lo-Col 195g product as the allergen milk is not highlighted in bold on the ingredients list.

Any customers who have an allergy to milk must not consume this product and should return it to Waitrose for a full refund.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care line on 0800 188884

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Product Recall - Quorn Gluten-Free 2 Burgers

20/11/2018

Best Before End Nov 2019

Quorn Foods are recalling the above product with the above date code due to a packing error. Some Quorn burgers containing gluten have been packed in gluten-free packaging.

Any customers with coeliac disease or gluten intolerance must not consume the product with the above date code but return them to their retailer for a full refund. No other Quorn products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact Quorn Customer Care on 0345 6029000

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Product Recall - Schweppes 1783 Tonic Waters 600 ml

20/11/2018

Varieties: Cucumber – Floral – Salty Lemon – Crisp Tonic – Light Tonic

All codes up to and including BBE 31st March 2019

As a precautionary measure Schweppes are recalling some bottles of 1783 tonic as there is a fault in how some caps have been applied which may cause them to pop off during opening.

Any customers who have bought bottles with the above date codes should not open, but return them to Waitrose for a full refund.

No other Schweppes date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Schweppes Customer Careline on Freephone 0800 227711

 

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Product Recall - Frozen Sweetcorn

20/11/2018