Customer information notices
Latest notices
Product recall : My First Bear Rattle
31/03/2023
My First Bear Rattle
Brand: John Lewis & Partners
Product sold from: 20/11/2020 to 07/02/2023
Batch Code: ALL
John Lewis are recalling the above product due to small parts releasing. This means there is a potential risk of choking. Do not consume if you have an allergy to gluten (wheat)
If you have bought this product: Stop using the product immediately Return to your local John Lewis or Waitrose & Partners store for a full refund. Contact: John Lewis on 01698 545 009 OR 03456 049 049 (09.00-17.00 Monday to Friday)
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
Product recall : Waitrose Tomato Mozzarella Arancini 300g
14/03/2023
Waitrose Tomato Mozzarella Arancini 300g
Pack size: 300g
Brand: Waitrose
Use By: 23 March 2023
Waitrose is recalling the above product due to the possible presence of gluten (wheat) which if consumed by someone with an allergy/intolerance may lead to illness.
- Do not consume if you have an allergy to gluten (wheat)
- Package up item.
- Return the product to your local Waitrose & Partners branch for a refund.
Product recall : Frozen Quorn Swedish Style Balls 300g
15/02/2023
Frozen Quorn Swedish Style Balls
Pack size: 300g
Brand: Quorn
Use By: 30 September 2024
Quorn are recalling the above product as it may contain pieces of hard white plastic that could cause a potential choking hazard.
- Do not consume.
- Package up item.
- Return the product to your local Waitrose & Partners branch for a refund.
- Contact: 0345 602 9000 or email customer.services@quornfoods.com.
- We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product recall
11/05/2022
- Waitrose Roast Chicken Salad with Salad Cream Sandwich
- Waitrose Roast Chicken & Stuffing Sandwich
- Waitrose Roast Chicken & Sweetcorn Sandwich
- Waitrose Essential Chicken Mayo Sandwich
- Waitrose Chicken & Bacon Caesar Wrap
- Waitrose Sweet Chilli Chicken with Coconut & Coriander Pickle Wrap
- Waitrose Deep Filled Roast Chicken & Stuffing Sandwich
- Waitrose Roast Chicken & Bacon Sandwich
- Waitrose Deep Filled Roast Chicken & Bacon Sandwich
- Waitrose Entertaining Meat Roulade Wrap Selection
Brand: Waitrose
Use By: All Use by dates up to and including 14 May
Waitrose is recalling the above products as a precautionary measure due to the potential presence of Salmonella, which may cause illness if consumed.
No other Waitrose products are impacted.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product recall : WAITROSE PROSCIUTTO CAPPELLETTI 310g & WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g
04/02/2022
WAITROSE PROSCIUTTO CAPPELLETTI 310g
WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g
WAITROSE PROSCIUTTO CAPPELLETTI 310g
Use by : 20 FEB, 21 FEB
WAITROSE ESSENTIALS CHEESE AND SMOKED HAM TORTELLONI 300g
Use by : 21 FEB
Waitrose is recalling the above products due to the possible presence of nuts (pistachio) which if consumed by someone with an allergy/intolerance may lead to illness.
- Do not use if you have an allergy to nuts (pistachio)
- Package up item
- Return the product to your local Waitrose & Partners branch for a full refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product recall : OPIES PICKLED WALNUTS 390g
23/12/2021
OPIES PICKLED WALNUTS 390g
Brand: Opies
Best Before End: 11/2024 Batch Code L1327
Bennett Opie Ltd is recalling the above product as some packs have been filled with pickled cornichons and onions, which contain mustard and sulphites which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to mustard, sulphur dioxide or sulphites.
- If you have an allergy to mustard, sulphur dioxide or sulphites do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Bennett Opie Ltd on 01795 476154 or email recall@b-opie.com
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product recall : WAITROSE THRIVE FISH PIE 250g
19/11/2021
WAITROSE THRIVE FISH PIE 250g
Brand: Waitrose
Best Before End: March 2023, Batch Code L1272 only
Waitrose is recalling the above product as an error has resulted in some packs containing a beef lasagne and an undeclared egg allergen on the product label, which if consumed by someone with an egg allergy could cause illness.
- Do not consume if you have an allergy or intolerance to egg
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
