Customer information notices

Latest notices

Product recall : Waitrose PlantLiving: 4 Frozen Bean Burgers 454g

07/02/2024

Waitrose PlantLiving: 4 Frozen Bean Burgers 454g

Pack size: 454 g 

Brand: Waitrose

Use By: 12 2024, Lot 3348S0

We are recalling this product as soya has not been declared on the label. This poses a risk to those with an allergy to soya.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
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Product recall : Waitrose 8 Red Onion Bhajis with Date & Tamarind Dip 230g

28/12/2023

Waitrose 8 Red Onion Bhajis with Date & Tamarind Dip 230g

Pack size: 230

Brand: Waitrose

Use By: 31 January 2024

We are recalling the above product as the use by date on the product’s packaging is incorrect.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
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Product recall : Waitrose & Partners No 1 Farmhouse Kirkham's Lancashire Cheese, all

30/12/2023

Waitrose & Partners No 1 Farmhouse Kirkham's Lancashire Cheese, all

Pack size: All

Brand: Waitrose & Partners

Best Before Dates: 30/10/2023, 02/11/2023, 07/11/2023, 10/11/2023,
20/11/2023, 28/11/2023, 04/12/2023, 11/12/2023, 13/12/2023, 20/12/2023,
23/12/2023, 02/01/2024, 09/01/2024, 16/01/2024

Waitrose are recalling the above product as a precaution because it may be
contaminated with E.coli bacteria that can cause food poisoning.
 
   ● Do not consume
 
   ● Thoroughly clean any surfaces, utensils and equipment (including refrigerators) the cheese may have touched to prevent cross-contamination of other foods and drink
 
   ● Take a photo of the packaging or the receipt
 
   ● Dispose of the cheese
 
   ● Visit your local Waitrose & Partners branch for a refund or fill in the online form at       https://www.waitrose.com/ecom/help-information/customer-service/forms/quality-issue
 
   ● Contact: Waitrose Customer Care 0800 188 884, Option 4
 
 
We apologise that it has been necessary to recall this product and for the inconvenience caused.
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Product recall : Charlie Bigham’s Thai Green Chicken Curry & Fragrant Rice for 805g

14/12/2023

Charlie Bigham’s Thai Green Chicken Curry & Fragrant Rice for 805g

Pack size: 805 g 

Brand: Charlie Bigham’s

Use By: 21 December 2023

Charlie Bigham’s are recalling the above product as it may contain mustard which is not declared on the label.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: hello@bighams.com
We apologise that it has been necessary to recall this product and for the inconvenience caused.
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Product recall : RUDE HEALTH LOW SUGAR GRANOLA, 400g

14/08/2023

RUDE HEALTH LOW SUGAR GRANOLA, 400g

Pack size: 400g 

Brand: RUDE HEALTH

Use By: with best before end dates of 17/04/2024, 11/05/2024, 12/06/2024

No other batches of Low Sugar Granola or other Rude Health products are affected by this recall. This is not an allergen risk.

  • If you have bought the above product we advise you not to consume it.
  • Please return the product(s) to the store for a full refund (with or without a receipt).
  • Contact: hello@rudehealth.com
We apologise for any inconvenience this may have caused and would like to assure customers of our continued commitment to the highest standards of product quality and food safety.
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Product recall : OPIES PICKLED WALNUTS 390g

23/12/2021

OPIES PICKLED WALNUTS 390g

 

Brand: Opies

Best Before End: 11/2024 Batch Code L1327

Bennett Opie Ltd is recalling the above product as some packs have been filled with pickled cornichons and onions, which contain mustard and sulphites which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to mustard, sulphur dioxide or sulphites.

  • If you have an allergy to mustard, sulphur dioxide or sulphites do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Bennett Opie Ltd on 01795 476154 or email recall@b-opie.com

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

 

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Product recall : WAITROSE THRIVE FISH PIE 250g

19/11/2021

WAITROSE THRIVE FISH PIE 250g

 

Brand: Waitrose

Best Before End: March 2023, Batch Code L1272 only

Waitrose is recalling the above product as an error has resulted in some packs containing a beef lasagne and an undeclared egg allergen on the product label, which if consumed by someone with an egg allergy could cause illness.

  • Do not consume if you have an allergy or intolerance to egg
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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