Booking a slot and placing an order

How is coronavirus affecting the services you provide?

We want to let you know we are doing all we can to help our customers and you can find out what we are doing here.

How do I book a delivery slot?

Click the 'Book a slot' option within Groceries followed by 'Home delivery'. Confirm your delivery address and you’ll see the available delivery slots. Available slots have a grey tick which changes to green when selected. Be sure to complete checkout after adding your products to your trolley to confirm your order and to not lose your temporarily held slot.


How do I add products to my online order?

Select a category or use the search bar to find a product. Use the plus '+' sign to place a product in your trolley. Use the minus '-' sign to remove a product from your trolley. You can see your order total and product count in your online shopping trolley.

Is there a charge for a grocery delivery?

We don’t charge for picking and delivering your shopping order and our minimum order value is £40.

When does take payment?

We don’t take payment for your order until the entire order has been picked and goes through the checkout. This is usually the day of delivery or collection. For early morning deliveries or collections we will take payment the day before.

How old do I have to be to receive a grocery order?

We deliver to anyone who is 18 and over. Where our drivers believe someone is underage, and in accordance with Challenge 25, they will request to see a form of photo ID before continuing with the delivery. This is our policy regardless of whether there are age restricted items or not. 

How do I know if you deliver to my area?

We offer our delivery service in areas of England, Scotland and Wales. To find out about whether we deliver to you, please visit our Branch finder page.  

We're always aiming to deliver to more areas, so if your postcode isn't one that we currently deliver to, please call us on 0800 188 884 and we'll look into it. 

Can I use a card under a different name to pay for my online order?

Yes, as long as you have the cardholder's permission and have updated the billing address during checkout to match the cardholder's.

I'm having issues shopping on, what should I do?

If you are having a checkout issue, make sure your order is over our minimum spend and if amending an order, that there isn’t a message reading 'No Longer Available' for any products as these products will need to be removed from your trolley before confirming your order. 

If you are having a website or App performance issue, please close down your browser or close your App and restart your device. You can also try a different device. If you are still having an issue it could be that we are experiencing a site performance problem. If you are able to wait please try again at a later time, we apologise for this. You can contact us on 0800 188 884 if you need advice now.


How do I review, amend or add a shopper’s note to my shopping trolley?

Click on the trolley icon on the right-hand side of the page. You’ll then see an option for ‘Trolley details’ – if you click on this, it will take you to a screen called 'My trolley – Amending order'. Here, you’ll have the option to remove a product, increase or decrease the quantity, or add a note to the shopper (for example, to specify that you’d like brown bread only, if your chosen product is not available). There is also an option to deselect the ‘Allow substitution’ box. 

Our App works slightly differently. Within the ‘Trolley’ section you’ll have the option at the top of the screen to either empty the whole trolley or, for each product, increase or decrease the quantity or add a note. You can also deselect the ‘Allow substitution’ box. 


How do I make a query about an item you stock?

To request details about a specific product, go here.

Can I use myWaitrose vouchers online?

Unfortunately, you can’t currently use myWaitrose vouchers that you receive unless they have a specific online code.

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