Booking a slot and placing an order
We want to let you know we are doing all we can to help our customers and you can find out what we are doing here.
Click the 'Book a slot' option within Groceries followed by 'Home delivery'. Confirm your delivery address and you’ll see the available delivery slots. Available slots have a grey tick which changes to green when selected. Be sure to complete checkout after adding your products to your trolley to confirm your order and to not lose your temporarily held slot.
Due to high demand caused by coronavirus, currently, most customers see only the next 10 days' worth of slots, except for those listed as priority customers. New slots are released daily and we are working hard to provide more availability.
We are sorry if a delivery slot is not available to you at this time. If you are able to collect your shopping, please try booking a Click & Collect slot.
Select a category or use the search bar to find a product. Use the plus '+' sign to place a product in your trolley. Use the minus '-' sign to remove a product from your trolley. You can see your order total and product count in your online shopping trolley.
Unless otherwise stated at checkout, there is no charge for picking and delivering your Waitrose order. Our minimum order value is £40.
Please note, a delivery charge is in place at selected stores. The delivery charge will be added automatically to your total at checkout once you have confirmed a delivery slot. The amount will be displayed above your 'Total' on the order confirmation screen. Customers will not be charged for slots booked before the introduction of the delivery charge. Click & Collect remains free, subject to a minimum spend.
We don’t take payment for your order until the entire order has been picked and goes through the checkout. This is usually the day of delivery or collection.
We deliver to anyone who is 18 and over. Where our drivers believe someone is underage, and in accordance with Challenge 25, they will request to see a form of photo ID before continuing with the delivery. This is our policy regardless of whether there are age restricted items or not.
We offer our delivery service in areas of England, Scotland and Wales. To find out about whether we deliver to you, please visit our Branch finder page.
We're always aiming to deliver to more areas, so if your postcode isn't one that we currently deliver to, please call us on 0800 188 884 and we'll look into it.
Yes, as long as you have the cardholder's permission and have updated the billing address during checkout to match the cardholder's.
Our Partners pick products very early in the day for morning and early afternoon orders – usually before newspapers have arrived in store. This has often led to newspaper orders being unfulfilled. To ensure requests are met, we have decided to only offer newspapers for delivery after 3pm.
If you are having a checkout issue, make sure your order is over our minimum spend and if amending an order, that there isn’t a message reading 'No Longer Available' for any products as these products will need to be removed from your trolley before confirming your order.
If you are having a website or App performance issue, please close down your browser or close your App and restart your device. You can also try a different device. If you are still having an issue it could be that we are experiencing a site performance problem. If you are able to wait please try again at a later time, we apologise for this. You can contact us on 0800 188 884 if you need advice now.
To request details about a specific product, go here.
Unfortunately, you can’t currently use myWaitrose vouchers that you receive unless they have a specific online code.
On waitrose.com you will be redirected to the 3DSecure page after clicking 'Place Order'. You may be asked to input an authentication code which will be sent to you through your mobile device that's registered with your card provider. You will need to follow these steps before the order can be checked out and confirmed.
If you have any issues at this stage, please contact your card provider and ask them about 3D Secure.
3D Secure™ (or 3DS) is a secure online payment service available for Visa and MasterCard cards. A similar authentication service exists for American Express cards, this is called SafeKey.