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Grocery payments & refunds
We don’t take payment until the entire order has been picked and goes through the payment process. This is usually on the day of delivery/collection. Following this, your registered email address will receive an 'Order Details' email from us. This will include details of any unavailable or substituted products.
Firstly, make sure your order is over our minimum spend or please close down your browser or close your app and restart. You can also try a different device – where you were up to should be saved so you can carry on from where you left off. If you are still having an issue, it could be that we are experiencing a site performance problem. Please wait a short while and try again later. You can contact us on 0800 188 884 if you need advice now.
Yes – inform the driver when they arrive. The driver will return the items and action a refund to your registered payment card. You will receive a refund email within 24 hours. Please allow up to 7 working days for the amount to appear in your bank account.
Yes – if your order was cancelled before payment, the money will return to your gift card. Always keep hold of your gift card until your order is processed. Please contact our Customer Care team on 0800 188 884 if you no longer have your card.
If payment was taken, it will be refunded to your registered payment card. If you used a gift card as payment, please contact our Customer Care team on 0800 188 884. They will issue you a new gift card.
This is likely to be because of an order amendment or price difference for a weighted product following your order being placed. Once you have placed your order using a gift card, any price increase will not be drawn from the gift card used. Instead, additional payment will be taken from your registered payment card.
We will issue a refund for the difference to your registered payment card. If it is more than £250, we will get in touch with you.