I am having a problem spending the gift card, who should I contact?

Please call the John Lewis Gift Card Services team on 0330 123 0350

Can I check my gift card balance?

Yes, and for information on how to do so please visit our John Lewis gift card balance page.

What are your gift cards made from?

Our grey gift cards are made out of Ginkgo board and are recyclable.

Will my gift voucher or gift card expire?

There's no expiry date on our gift vouchers, but there is on gift cards see full terms and conditions.

What if my gift voucher is accidentally damaged?

Once you have scratched off the panel, the gift voucher cannot be redeemed in any of our shops. If the security code has already been used, the voucher will be void. If your gift vouchers become accidentally damaged, please contact John Lewis Financial Services on 0345 300 3833.

Do you sell third-party gift cards?

Yes, a range of third-party gift cards are available to purchase in selected stores. Please contact or visit your local store for more information.

Can third-party gift cards be purchased with a Partnership gift card?

The following exclusions apply to use of our gift card and e-gift card: John Lewis & Partners Gift List, third-party restaurants and cafes in John Lewis & Partners shops, John Lewis & Partners Home Solutions, magazine subscriptions, photo printing or software downloads on John Lewis.com, all John Lewis & Partners Optician shops, Waitrose & Partners Cookery School, Waitrose & Partners Leckford Farm Shop, Cafe and Nursery, Waitrose & Partners Rapid, waitroseflorist.com, waitrosecellar.com, waitrosegarden.com, waitrosepet.com; tobacco and tobacco products, postage stamps, scratch cards, lottery tickets, infant milk formula 0-6 months, prescription products, mobile top-up, gift cards, e-gift cards, pay cards, car park charges, all petrol stations, Welcome Break shops, UK and Channel Islands only. Other exclusions may apply. The full T&Cs can be viewed at https://www.johnlewis.com/customer-services/shopping-with-us/terms-and-conditions

Waitrose & Partners

You can buy our joint Waitrose & Partners and John Lewis & Partners gift cards within our stores and online. They can be used in Waitrose & Partners stores and grocery online orders. We also offer an e-gift card option. Visit the gift card and e-gift cards page on johnlewis.com for more information. Partnership gift vouchers are no longer available to buy. They are still issued as Rewards on our Partnership Card programme. Terms & conditions can be found here.

The following exclusions apply to use of our gift card and e-gift card:

John Lewis & Partners Gift List, third-party restaurants and cafes in John Lewis & Partners shops, John Lewis & Partners Home Solutions, magazine subscriptions, photo printing or software downloads on John Lewis.com, all John Lewis & Partners Optician shops, Waitrose & Partners Cookery School, Waitrose & Partners Leckford Farm Shop, Cafe and Nursery, Waitrose & Partners Rapid, waitroseflorist.com, waitrosecellar.com, waitrosegarden.com, waitrosepet.com;
tobacco and tobacco products, postage stamps, scratch cards, lottery tickets, infant milk formula 0-6 months, prescription products, mobile top-up, gift cards, e-gift cards, pay cards, car park charges, all petrol stations, Welcome Break shops, UK and Channel Islands only. Other exclusions may apply.

The full T&Cs can be viewed at https://www.johnlewis.com/customer-services/shopping-with-us/terms-and-conditions

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