What devices can I use the App on?

The iOS app is built for devices running iOS 11 or above, meaning the app is incompatible with devices released prior to the iPhone 5s (including iPhone 5c and iPhone 5). The Android App will run on Android version 6.0 (Marshmallow) and above.

What account do I use to sign in on the App?

Log in to the App with the same details as your waitrose.com account. Any shopping done on the website will be reflected on the App and vice versa.

I don’t have a waitrose.com account, can I still shop on the App?

You can search and browse for products without an account. However, building a trolley, managing favourites and checking out all require a waitrose.com account.

You can either sign up on waitrose.com or tap ‘Create an Account’ within the App.

Can I book a collection?

Yes, you can book a Click & Collect slot on our Android app from version 2.3.3 or later, and on our iOS app from version 2.3.2 and above. 

Can I amend my order on the App?

Yes. You can amend a pending order on the home screen by tapping the ‘Amend order’ button. Alternatively, you can go to ‘More’, then tap on ‘Orders’ for a list of all pending orders. From this screen, you can tap ‘Amend order’. Please note, your amendments will not be saved until you checkout again. You can do this either on the app or on the website.

Can I shop from a previous order?

Yes, to do this go to ‘More’, then tap on ‘Orders’. You will see a list of your previous orders – you can click into any order for details, and shop from any previously completed order.

How can I cancel my order?

Cancelling your order is currently not possible within the App. You can cancel an order via the 'My orders' page on waitrose.com. Here you'll find your recent order history and pending orders under 'My account' and 'My orders' – you'll also have the option to cancel any pending orders.

Will my trolley in the App update if I add items on the website?

Any products you add on the App will update on the website after a few seconds, and vice versa.

What happens if the App stops working?

If the App stops working then please continue your journey on the website, or come back to try the App later. The App is synchronised with the website, so you should be able to continue your shop as usual. If the website is down, the app will not work. Please follow any guidance on the website, and try again later.

If you encounter a problem with the app – please let us know through the 'Tell us what you think' button on the homescreen.

Where is my data stored?

We don’t store any sensitive information in the App. The App works with waitrose.com to receive account information, including login, account and checkout information. More information on how your data is stored and kept secure can be found in our Privacy Policy.

The app may call on the iOS Keychain. If you have enabled this, your iPhone may store some website login credentials, personal details and/or credit card details in the Apple Keychain. For more information on iOS Keychain, see the Apple Support website.

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