You or a family member, friend or volunteer over the age of 18 can pick up your waitrose.com grocery Click & Collect order. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Once you arrive at the shop, please approach the Partner at the welcome desk or store entrance and they will advise on how to make your grocery collection. Don't forget to bring your own carrier bags with you.
If you have a problem with an item in your shopping, please email our customer service team at firstname.lastname@example.org.
For a missing or incorrect item, the first thing to do is to check your customer receipt email statement to see if the product was unavailable, substituted, or you were charged and the product is missing. If you still need to report a query to us or you had a damaged item in your delivery, please click here to complete our online issue form.
For all questions about Click & Collect, including how and where to collect in a Waitrose & Partners store, please visit the John Lewis & Partners Click & Collect FAQs page.