Click & Collect

How do I collect my Waitrose Click & Collect order?

You or a family member, friend or volunteer over the age of 18 can pick up your waitrose.com grocery Click & Collect order. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Once you arrive at the shop, please approach the Partner at the store entrance and they will advise on how to make your grocery collection. 

If you have a problem with an item in your shopping, please email our customer service team at customerserviceteam@waitrose.co.uk.

Is the grocery Click & Collect service contactless?

Each of our shops has strict social distancing measures in place and we are trying to ensure all visits are as contactless as possible. Some of our shops are offering a car-park collection service or are able to bring your order out to you (these shops are displaying signage if this option is available). If the shop is unable to offer this additional service, please approach the Partner at the store entrance and they will advise on how to make your grocery collection.

I want to report a problem with a product. How can I raise this?

Simply fill out our quality issue form here.

I think I’ve got a missing/incorrect item or an item is damaged, what should I do?

For a missing or incorrect item, the first thing to do is to check your customer receipt email statement to see if the product was unavailable, substituted, or you were charged and the product is missing. If you still need to report a query to us or you had a damaged item in your delivery, please click here to complete our online issue form.

How do I Click & Collect a John Lewis & Partners order?

For all questions about Click & Collect, including how and where to collect in a Waitrose & Partners store, please visit the John Lewis & Partners Click & Collect FAQs page.