Click & Collect
You or a family member, friend or volunteer over the age of 18 can pick up your waitrose.com grocery Click & Collect order. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Once you arrive at the shop, please approach the Partner at the store entrance and they will advise on how to make your grocery collection.
If you have a problem with an item in your shopping, please email our customer service team at customerserviceteam@waitrose.co.uk.
Each of our shops has strict social distancing measures in place and we are trying to ensure all visits are as contactless as possible. Some of our shops are offering a car-park collection service or are able to bring your order out to you (these shops are displaying signage if this option is available). If the shop is unable to offer this additional service, please approach the Partner at the store entrance and they will advise on how to make your grocery collection.
Our Partners pick products very early in the day for morning and early afternoon orders – usually before newspapers have arrived in store. This has often led to newspaper orders being unfulfilled. To ensure requests are met, we have decided to only offer newspapers for collection after 3pm. If you collect an order in store before 3pm you can ask a Partner about purchasing a newspaper.
Simply fill out our quality issue form here.
For a missing or incorrect item, the first thing to do is to check your customer receipt email statement to see if the product was unavailable, substituted, or you were charged and the product is missing. If you still need to report a query to us or you had a damaged item in your delivery, please click here to complete our online issue form.
For all questions about Click & Collect, including how and where to collect in a Waitrose & Partners store, please visit the John Lewis & Partners Click & Collect FAQs page.