You can collect a John Lewis Click & Collect order from various locations including Collect+ and Waitrose shops, click here if you would like to discover more about this service.
You can collect John Lewis Travel Money from John Lewis and Waitrose shops, click here to find your nearest location.
You or a family member, friend or volunteer over the age of 18 can pick up your waitrose.com grocery order. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Go to the Welcome Desk or store entrance and a Partner will help you.
Don't forget to bring your own carrier bags. If an item in your order looks damaged, please let the Partner know.
If you notice a problem with any of the items in your order, let a Partner know. If you have left the shop and notice a problem, fill out this form. To complete it, you’ll need your order number and the item details. Alternatively, email our customer service team at email@example.com.
If an item is missing or incorrect, check your receipt email statement to see if it was unavailable (if it was unavailable, you won't have been charged for it) or substituted for something else. If you still need support, please complete our online form. To complete it, you’ll need your order number and item details.