How do I open an online account with you?

To do this, click 'Home' (top left) and click 'Register' (top right). You’ll then be guided through how to do this. Once complete, you’re ready to book a delivery slot and start shopping with us. If you have any Sign In problems which you cannot resolve, we suggest that you call us on 0800 188 884.

I've forgotten my login email address, what should I do?

If you’ve forgotten your login email address please contact us on 0800 188 884.

Why am I being asked to enter my password again?

If you haven’t used the website for 30 minutes or more, you will be asked to re-enter your password when you try to access any pages which contain personal details. These pages include the checkout stages, and your account pages. This is to protect your online security.

How do I check or update my home address?

Visit waitrose.com and access your 'My Account' area at the top of the page. Within the 'My details' section,  select 'Addresses'. From here you can check and update your address details.

How do I change my marketing preferences?

The easiest way to update your personal information with us is by logging into waitrose.com and visiting ‘My account’ and selecting ‘Marketing preferences’.

Can I change my delivery slot or amend my order after I have completed checkout?

Yes, you can change your delivery slot or edit your order up until Order Cut Off which is 12 noon the day before your delivery. We recommend editing your order as early as possible and not too close to the Order Cut Off time, to avoid any issues. This doesn't apply to our Entertaining products. Entertaining items have a required number of days' notice, so if you have an Entertaining item in your basket then we suggest that you call us on 0800 188 884 to talk about your order.

How do I cancel a placed order?

Open up waitrose.com and once signed in, click on 'My account' at the top of the page. Under the 'My shopping' header, select 'My orders'. Your pending order(s) will be at the top. Each order has the option to 'Amend order' and under the 3 dots menu, the options of 'Change slot', 'Shop from this order', and 'Cancel this order'.

What’s the latest time I can update my order before delivery?

You can add and remove items from your order up to 12 noon the day before your delivery. This doesn't apply to Waitrose & Partners Entertaining products.

How do I stop receiving myWaitrose marketing emails?

Select the 'Unsubscribe' option at the bottom of the marketing email.

How do I request a replacement myWaitrose card?

You can request a replacement here.

How do I update my contact details for myWaitrose?

If you have a waitrose.com account, you will need to visit the myWaitrose account page to change your contact details.  Unfortunately, we're unable to do this on your behalf. If you don't have a waitrose.com account, call us on 0800 188 884

What is GDPR?

GDPR stands for General Data Protection Regulation - it is EU legislation governing the use of personal data and replaces the Data Protection Act 1998. This came into force from May 2018 and impacts all organisations who hold Personal Data. You can exercise a GDPR rights request by visiting our page on Customer Rights. This contains information about your privacy rights, as well as the link to the rights webform if you’d like to make a request. You can find out about our Privacy Notice by clicking here.

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