Our contact forms below have been created to provide the quickest and most convenient way of getting in touch with us. If you can’t find an answer to your query on our customer service pages, please try these:
Select your contact form
If your query relates to one of the topics below, we recommend you use the appropriate form to get help quickly and avoid busy phone lines.
Online order issue
Use this to feedback on missing items, substitutions, service, shelf life/date of delivered products etc.
Product quality issues
Report a quality issue with our products, either bought in-store or online (e.g product ripeness, taste etc).
myWaitrose replacement card
Request a digital myWaitrose card or new physical plastic card.
Let us know your experience of shopping in a Waitrose & Partners store.
Use this form to ask if we stock a particular product or request we stock a new item.
If your query does not relate to the forms above, please check our customer service pages.
Groceries, Entertaining and general enquiries
How would you like to contact our customer service team today?