Contact us

Our contact forms below have been created to provide the quickest and most convenient way of getting in touch with us. If you can’t find an answer to your query on our customer service pages, please try these:

Select your contact form

If your query relates to one of the topics below, we recommend you use the appropriate form to get help quickly and avoid busy phone lines.

Online order issue

Use this to feedback on missing items, substitutions, service, shelf life/date of delivered products etc.

Product quality issues

Report a quality issue with our products, either bought in-store or online (e.g product ripeness, taste etc).

myWaitrose replacement card

Request a digital myWaitrose card or new physical plastic card.

Store feedback

Let us know your experience of shopping in a Waitrose & Partners store.

Stock enquiry

Use this form to ask if we stock a particular product or request we stock a new item.

If your query does not relate to the forms above, please check our customer service pages.

Groceries, Entertaining and general enquiries

Call freephone 0800 188 884
0800 188 884(Freephone)
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm

Other areas of Waitrose & Partners

Cellar

Call freephone 0800 188 881
0800 188 881(Freephone)
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm

Pet

Call 0345 032 8002
0345 032 8002
Monday-Friday 9am-6pm
Saturday Closed
Sunday Closed

Garden

Call freephone 01344 578 811
01344 578 811(Freephone)
Monday-Friday 9am-5pm
Saturday Closed
Sunday Closed

Florist

Call freephone 0800 188 881
0800 188 881(Freephone)
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm

Food magazine

Call 0207 565 3000
0207 565 3000
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm