Our customer service section is designed to help solve any issues you're having, but if your enquiry isn't listed in our support articles, please use the contact details shown below.


Groceries, Entertaining and general enquiries

Call freephone 0800 188 884
0800 188 884(Freephone)
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm

Other areas of Waitrose & Partners

MyWaitrose

Call freephone 0800 188 884
0800 188 884(Freephone)
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm

Cellar

Call freephone 0800 188 881
0800 188 881(Freephone)
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm

Pet

Call 0345 032 8002
0345 032 8002
Monday-Friday 9am-6pm
Saturday Closed
Sunday Closed

Garden

Call freephone 01344 578 811
01344 578 811(Freephone)
Monday-Friday 9am-5pm
Saturday Closed
Sunday Closed

Florist

Call freephone 0800 188 881
0800 188 881(Freephone)
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm

Food magazine

Call 0207 565 3000
0207 565 3000
Monday-Friday 8am-10pm
Saturday 8am-9pm
Sunday 9am-7pm