Contact us
Our contact forms below have been created to provide the quickest and most convenient way of getting in touch with us. If you can’t find an answer to your query on our customer service pages, please try these:
Select your contact form
If your query relates to one of the topics below, we recommend you use the appropriate form to get help quickly and avoid busy phone lines.
Online order issue
Use this to feedback on missing items, substitutions, service, shelf life/date of delivered products etc.
Product quality issues
Report a quality issue with our products, either bought in-store or online (e.g product ripeness, taste etc).
myWaitrose replacement card
Request a digital myWaitrose card or new physical plastic card.
Store feedback
Let us know your experience of shopping in a Waitrose & Partners store.
If your query does not relate to the forms above, please check our customer service pages.
Need something else?
Call freephone 0800 188 884 | ||
0800 188 884 | (Freephone) | |
Monday-Friday | 8am-10pm | |
Saturday | 8am-9pm | |
Sunday | 9am-9pm | |
customerserviceteam@waitrose.co.uk |
Specialist areas of Waitrose & Partners
Cellar
Call freephone 0800 188 881 | ||
0800 188 881 | (Freephone) | |
Monday-Friday | 8am-10pm | |
Saturday | 8am-9pm | |
Sunday | 9am-9pm | |
waitrosecellar@waitrose.co.uk |
Florist
Call freephone 0800 188 881 | ||
0800 188 881 | (Freephone) | |
Monday-Friday | 8am-10pm | |
Saturday | 8am-9pm | |
Sunday | 9am-7pm | |
waitroseflorist@waitrose.co.uk |
Garden
Call freephone 01344 578 800 | ||
01344 578 800 | (Freephone) | |
Monday-Friday | 9am-5pm | |
Saturday | Closed | |
Sunday | Closed | |
customerservices@waitrosegarden.com |
Food magazine
Call 0207 565 3000 | ||
0207 565 3000 | ||
Monday-Friday | 8am-10pm | |
Saturday | 8am-9pm | |
Sunday | 9am-9pm | |
waitrose.food@johnbrownmedia.com |