General Enquiries

You will receive order updates on waitrose.com and the app. Simply go to 'My orders' to see the latest status of your order. If we're running early or late, the order tracker will show an alert and we will attempt to contact you. Please note, calls may show up as a withheld or unknown number.

For a missing or incorrect item, first locate your customer receipt email to check if the product was unavailable, substituted, or you were charged and the product is missing. If you still need to report a query to us or you had a damaged item in your delivery, please complete our online issue form or you can contact Waitrose Customer Care.

To report an issue, simply complete a quality complaint or you can contact Waitrose Customer Care

You can buy our joint Waitrose & Partners and John Lewis & Partners gift cards within our stores and online. They can be used in Waitrose & Partners stores and grocery online orders. We also offer an e-gift card option. Visit the gift card and e-gift cards page on johnlewis.com for more information. Partnership gift vouchers are no longer available to buy. They are still issued as Rewards on our Partnership Card programme. Terms & conditions can be found here.

Yes, and for information on how to do so please visit our John Lewis gift card balance page.