Shopping in store
Wear a face covering at all times inside our stores, unless you're exempt
Marshals at our shop entrances will deny entry to any customers who refuse to comply.
Keep a safe distance from other customers and Partners at all times
This will help keep all our customers and Partners safe.
Shop alone if possible
This will help you to keep a safe distance from other shoppers and Partners, and reduce queues.
KEEPING YOU SAFE
CLEANLINESS & HYGIENE
We’ll be continuing with our rigorous safety and hygiene measures to protect you and our Partners. We make sure we clean every single trolley, basket and Quick Check handset after it’s been used. You’ll see hand sanitiser stations in all our shop entrances, too – please make sure you use them.
FACE COVERINGS
All our Partners wear face coverings, unless they're exempt, or are working behind a safety screen.
SUPPORTING OUR ELDERLY, DISABLED & VULNERABLE CUSTOMERS
We’ll prioritise our elderly, disabled and vulnerable customers whenever there’s a queue – and we’ll continue to prioritise NHS workers and carers, too.
ON THE DAY
Here to help
We’ll carry on limiting numbers in our stores , so you can keep a safe distance from others while you’re shopping – and this may mean that you’ll need to queue at busy times.
But don’t worry – we’ll have Partners on hand to help you with any questions.
Quick Check
If you’ve got a myWaitrose card, you can use Quick Check – it’s simple, and one of the fastest ways to shop with us. Just scan and pack as you shop, then pay at the Self Checkout Area. You can use your smartphone as a handset if you prefer – just download the Quick Check app.
Collections and returns
Many of our stores offer a grocery collection service in the car park. Check if your local store offer car park collection
Think green: please consider others and the environment and turn off your engine if you're waiting in the car park.
You can return your John Lewis order in store or to your Waitrose delivery driver.
related FAQS
Still need help? For more general questions, you can find useful information from Customer Service