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Shopping in store

How to shop safely this season
How to shop safely this season
How to shop safely this season

LET'S KEEP PROTECTING EACH OTHER 

Covid restrictions have been lifted in England*, but your safety is still our top priority

Please help yourself to hand sanitiser

Please use our hand sanitiser stations

We recommend wearing a face covering in our shops

We recommend wearing a face covering in our shops

We’re still keeping our shops clean and hygienic

We’re still keeping our shops clean and hygienic

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PLEASE KEEP A SAFE DISTANCE

The social distancing rule has been lifted, so we’ll no longer restrict the number of customers in our shops, and you won’t see marshals at our entrances. We’d encourage you to continue keeping a safe distance where you can, though – and you may prefer to shop earlier in the morning or later in the evening, when it’s quieter. 

ON THE DAY

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Quick Check

If you’ve got a myWaitrose card, you can use Quick Check – it’s simple, and one of the fastest ways to shop with us. Just scan and pack as you shop, then pay at the Self Checkout Area. You can use your smartphone as a handset if you prefer – just download the Quick Check app. 

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Collections and returns

Many of our stores offer a grocery collection service in the car park. Check if your local store offer car park collection 

Think green: please consider others and the environment and turn off your engine if you're waiting in the car park.

You can return your John Lewis order in store or to your Waitrose delivery driver.

 

SHOPPING ONLINE

We continue to increase our delivery capacity, so if you feel more comfortable shopping with us online, we have plenty of slots available.

Book a slot

SUPPORTING INDEPENDENT LIVING

GUIDE & ASSISTANCE DOGS

Customers accompanied by a guide or assistance dog are welcome in our shops and cafes. Our Partners are trained to identify the dogs wearing an appropriate collar or harness.

ASSISTED SHOPPING

Our Partners are happy to help with shopping, packing and carrying to the car. If you need this service, please ask at the Welcome Desk. Find out what other services, such as wheelchair trolleys, are available at your local branch here.

DISABILITY AWARENESS TRAINING

Our in-store Disability Awareness Champions raise awareness among fellow Partners of disability, and the best ways to help any customers in need. Many have also been trained to support shoppers with dementia.

Discover more ways to shop with us

related FAQS

Coronavirus online
Coronavirus in store

*Find information on rules in our Welsh and Scottish shops in our FAQs. 

Still need help? For more general questions, you can find useful information from Customer Service