Shopping in store

Please help yourself to hand sanitiser 

Face coverings are optional, but you may prefer to wear one

We’re still keeping our shops clean and hygienic

SCAN AS YOU SHOP

Scan and pack as you shop – using your phone or one of our handsets – then pay at the Self Checkout Area. 

Find out more

Collections and returns

Many of our stores offer a grocery collection service in the car park. Check if your local store offers car park collection 

Think green: please consider others and the environment and turn off your engine if you're waiting in the car park.

You can return your John Lewis order in store or to your Waitrose delivery driver.

GUIDE & ASSISTANCE DOGS

Customers accompanied by a guide or assistance dog are welcome in our shops and cafes. Our Partners are trained to identify the dogs wearing an appropriate collar or harness.

ASSISTED SHOPPING

Our Partners are happy to help with shopping, packing and carrying to the car. If you need this service, please ask at the Welcome Desk. Find out what other services, such as wheelchair trolleys, are available at your local branch here.

DISABILITY AWARENESS TRAINING

Our in-store Disability Awareness Champions raise awareness among fellow Partners of disability, and the best ways to help any customers in need. Many have also been trained to support shoppers with dementia.