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Legal statement

Use of the Website

This website is owned and operated by Waitrose Ltd ("we," "us" or "our").

By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

Any questions regarding these Terms and Conditions or subsequent issues should be directed to:

Waitrose Customer Sales and Support Centre
Waitrose Ltd
Doncastle Road
Southern Industrial Area
Bracknell
RG12 8YA

Telephone: 0800 188 884
email: customersupport@waitrose.co.uk
Fax: 01344 824978

VAT number: 232457280 -  Waitrose Ltd Registered Office
171 Victoria Street
London
SW1E 5NN
Registered Number 99405
Registered in England 

Identity of supplier
Unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made though this website are supplied by Waitrose Ltd.

General
Orders/delivery requests placed by using this website, along with access to it, is granted strictly in accordance with these Terms and Conditions.

Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

These Terms and Conditions apply to your order/delivery request. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Waitrose has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Waitrose does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.

To the fullest extent permitted by applicable laws, Waitrose hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Waitrose. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.

Linking Policy
Certain links in this website will lead to websites which are not under the control of Waitrose. When any of these links are activated you will leave Waitrose' website and Waitrose has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of Waitrose nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Waitrose for any goods or services provided or available on such sites.

Waitrose makes no representations, or warranties, in respect of any endeavor by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly Waitrose accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor though the provision of links to that carried on other websites.

All information or content transmitted by online invitations or e-cards are the responsibility of you, the sender. You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable. Neither Waitrose or John Lewis can be held liable either directly or indirectly for the content of any invitation or e-card, nor for any loss nor damage of any kind which you may incur as the result of your use of this service. You hereby agree to indemnify Waitrose and John Lewis for any such loss which may have occurred.

If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

Customers will be required to register to use the services available from this website. Waitrose may decline a registration request at its sole discretion. By registering for the services, customers agree to these Terms and Conditions and agree that:

The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

You will notify us immediately of any changes to the personal information by updating your details on the 'My Details' page on the website or by contacting Waitrose Customer Sales and Support Centre.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


To comply with licensing and other legislation some servcies on this website are only available to those aged 18 years and over.

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:

You place the order for your products on this website by pressing the complete checkout button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website.

We will send to you an order acknowledgement email detailing the products you have ordered.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order may be a result of one of the following:

The product you ordered is not available from stock.

We are unable to obtain authorisation for your payment.

A price or product description error is identified.

You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

The contract will be concluded in English.

The details of your specific contract will not be filed by Waitrose. If you do require any information regarding orders you have placed with Waitrose please write to us at the address set out above.