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Customer information notices

Latest notices

Product Recall-Thorntons Jolly Santa 200g



Hollow Milk Chocolate

Jolly Santa 200g – all date codes

Thorntons is recalling the above product, because the product may contain a piece of plastic which could represent a safety risk.

Customers who have purchased any of the affected products are advised not to consume them, but instead to return them to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact Thorntons on tel: 0345 121 1911 or email: customerservice


Product Recall - ‘Waitrose Mini’ Comfort Blankets


‘Waitrose Mini’ Pink Bunny Comfort Blanket and ‘Waitrose Mini’ Grey Bear Comfort Blanket

As a precaution we are recalling the above products due to a potential safety issue.

During routine quality inspections we have found some of these products with loose stitching.

If you have any of the above products, please stop using them immediately and return them to Waitrose for a refund.

We would like to apologise to our customers.

For further information please call Waitrose Customer Care Team on 0800 188884