Customer information notices
Latest notices
Product recall : Waitrose Essentials Salted Dairy Butter 500g
23/04/2024
Waitrose Essentials Salted Dairy Butter 500g
Pack size: 500g
Brand: Waitrose
Use By: 19/06/24
We are recalling this product due to the potential presence of blue cloth.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
Product recall : Magnum Almond Ice Cream Sticks (3 x 100ml)
17/04/2024
Magnum Almond Ice Cream Sticks (3 x 100ml)
Pack size: (3 x 100ml)
Brand: Magnum Ice Cream
Use By: 12/2025
We are recalling a selected date of the above product due to to the possible presence of plastic and metal.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
Product recall : Waitrose Pitted Spanish Queen Olives Drained 113g
12/04/2024
Waitrose Pitted Spanish Queen Olives Drained 113g
Pack size: 113g
Brand: Waitrose
Use By: DEC 2025
We are recalling a selected date of the above product due to possible glass contamination.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product recall : Magnum Classic Multi Pack 3 x 100ml
03/04/2024
Magnum Classic Multi Pack 3 x 100ml
Brand: Magnum
Best Before Date: 11/2025
Batch Codes: L3324, L3325, L3326, L3327, L3328
Magnum is taking the precautionary measure of recalling a limited number of Magnum Classic Ice Cream Sticks 3x100ml due to internal safety checks showing that they may contain small pieces of metal.
The safety of the people that buy and use our products is always our number one priority which is why we are recalling these products.
No other Magnum products are affected.
- Do not consume
- Destroy the product
- Return the outer carton to your local Waitrose & Partners branch for a refund
Contact Magnum careline team for further guidance: 0800 678 1031
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product recall : Waitrose PlantLiving: 4 Frozen Bean Burgers 454g
07/02/2024
Waitrose PlantLiving: 4 Frozen Bean Burgers 454g
Pack size: 454 g
Brand: Waitrose
Use By: 12 2024, Lot 3348S0
We are recalling this product as soya has not been declared on the label. This poses a risk to those with an allergy to soya.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 884, Option 4
Product recall : RUDE HEALTH LOW SUGAR GRANOLA, 400g
14/08/2023
RUDE HEALTH LOW SUGAR GRANOLA, 400g
Pack size: 400g
Brand: RUDE HEALTH
Use By: with best before end dates of 17/04/2024, 11/05/2024, 12/06/2024
No other batches of Low Sugar Granola or other Rude Health products are affected by this recall. This is not an allergen risk.
- If you have bought the above product we advise you not to consume it.
- Please return the product(s) to the store for a full refund (with or without a receipt).
- Contact: hello@rudehealth.com
Product recall : OPIES PICKLED WALNUTS 390g
23/12/2021
OPIES PICKLED WALNUTS 390g
Brand: Opies
Best Before End: 11/2024 Batch Code L1327
Bennett Opie Ltd is recalling the above product as some packs have been filled with pickled cornichons and onions, which contain mustard and sulphites which is not declared on the label. This means the product is a possible health risk for anyone with an allergy to mustard, sulphur dioxide or sulphites.
- If you have an allergy to mustard, sulphur dioxide or sulphites do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Bennett Opie Ltd on 01795 476154 or email recall@b-opie.com
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product recall : WAITROSE THRIVE FISH PIE 250g
19/11/2021
WAITROSE THRIVE FISH PIE 250g
Brand: Waitrose
Best Before End: March 2023, Batch Code L1272 only
Waitrose is recalling the above product as an error has resulted in some packs containing a beef lasagne and an undeclared egg allergen on the product label, which if consumed by someone with an egg allergy could cause illness.
- Do not consume if you have an allergy or intolerance to egg
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.