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Customer information notices

Latest notices

Product Recall - Russell Hobbs Irons


Russell Hobbs Steamglide Professional Iron - Model Number 19221

Russell Hobbs Colour Control Iron - Model Number 20280

Russell Hobbs Steamglide Iron - Model Number 18651

Russell Hobbs Steamglide Pro Iron - Model Number 19220

Russell Hobbs Steamglide Iron - Model Number 15081

Russell Hobbs has advised us that in a small number of isolated cases certain batches of the model numbers listed above sold by Waitrose carry a risk that the flex may fail, potentially resulting in injury.

The model number and five digit batch code can be found on the label on the underside of the heel of the iron.

Please note that some other Russell Hobbs irons are affected, but they are not sold by Waitrose. The detail of the affected batches are available on the Russell Hobbs website ( or you can speak to their customer service department on the numbers below.

If you do have an affected iron, please stop using it immediately.

We apologise for any inconvenience to our customers.

Customers with any queries about this should contact Russell Hobbs customer service on Freephone 0800 307 7616 or 0333 103 9663 from a mobile.

Any customer who has purchased one of these products should return it to a Waitrose for a full refund.


Product Recall - The Black Farmer Premium Pork Sausage


Date code :  Use by 26th Dec

Following advice from the Food Standards Agency we are recalling the above batch of sausages.  The supplier has informed us that the product is contaminated with small pieces of metal.

If you have any packs of this product  with the use by 26th Dec please dispose of them and contact Waitrose for a full refund.

For further information you can contact Tel : 01482848180

We apologise for any inconvenience to our customers.