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Customer information notices

Latest notices

Product Recall - Ben & Jerry's Cookie Dough Ice Cream 500ml


Important Notice to Customers

Product Recall


BEN & JERRY’S Cookie Dough Ice Cream 500ml


Best Before JAN-18


Unilever have issued a precautionary product recall of  Ben & Jerry’s Cookie Dough Ice Cream 500ml, as there is a small risk that some of the JAN-18 batch may contain small pieces of metal.


Any customers who have purchased affected batches of this product are advised not to consume it and dispose of the product and contact the Unilever Careline number for a full refund.

We apologise for any inconvenience to our customers.


Unilever Careline:  0800 146252


Product Recall-Waitrose Orange & Milk Chocolate Cookies


As a precaution we are recalling the above product as some boxes may contain Hazelnut & Milk Chocolate Cookies.


Best Before Date: 30th March 2017

Hazelnuts are not declared as an ingredient on the packaging.

Any customers who have an allergy to hazelnuts should not consume this product and customers can return it to Waitrose for a full refund.

We apologise to customers for this error.

For further information, customers should call Waitrose Customer Services Department on 0800 188884