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Customer information notices

Latest notices

Product Recall - MacSweens of Edinburgh Haggis

17/07/2017

Macsween Haggis Canapes 320g
Macsween Haggis 500g
Macsween Vegetarian Haggis 500g
Macsween Haggis In A Hurry 130g
Macsween Gluten Free Haggis 454g 

As a precautionary measure Macsween are recalling the above products with the below date codes due to potential processing issue.

All dates up to and including Use By 18/08/2017

Any customers who have bought packs with the above date codes should not consume them, but return them to Waitrose for a full refund.

We apologise for any inconvenience to our customers.

If you have any questions please contact Macsween on 0131 440 2555

 

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Waitrose Belgian white chocolate 8 cookies 200g

05/07/2017

Best before end 23 December 2017

We are recalling this product as some boxes may contain Hazelnut & Milk Chocolate Cookies. Hazelnuts are not declared as an ingredient on the packaging.

Any customers who have an allergy to hazelnuts should not consume this product and customers should return it to Waitrose for a full refund. 

We apologise to customers for this error. For further information, customers should call the Waitrose Customer Care line on 0800 188884 

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Meet The Alternative Beef Style Mince 500g

17/07/2017

Best before end Jan 2018 / Feb 2018 / Apr 2018

Meet The Alternative are recalling the above frozen product as some packs may contain small pieces of blue plastic.

Any customers who have bought this frozen product should not consume it, but return it to Waitrose for a full refund. No other

Meet The Alternative products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Meet The Alternative Customer Careline on 01244 893807

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Product Recall- Hepworth Classic Old Ale 500ml

02/06/2017

Best Before 20/8/2018

This product is being recalled as it contains Gluten and is not naturally Gluten free as stated on the label. This makes the product unsuitable for anyone with an allergy to Gluten.

Any customers who have bought this product with the above date code should not consume it, but return it to Waitrose for a full refund. No other Hepworth date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care on 0800 188 884

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Product Recall-Lotus Biscoff Crunchy Biscuit Spread 380g (Yellow Lid)

16/03/2017

Thorntons

Lotus Biscoff Crunchy Biscuit Spread 380g (Yellow Lid)

 

Best Before Dates:

05/02/2018, 11/02/2018, 19/02/2018, 28/02/2018, 8/03/2018, 15/03/2018

 

As a precaution, Lotus Bakeries is recalling the above product, because the spread may contain small metal particles

 

Customers who have purchased jars with any of the above date codes are advised not to consume them, but to return them to Waitrose for a refund

 

Lotus Biscoff Smooth Biscuit Spread with a red lid is not affected

 

We apologise for any inconvenience.

If you have any queries please contact Lotus Bakeries on:

tel: 0800 834 050

or email recallcrunchyUK@lotusbakeries.com

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Product Recall - Waitrose Frozen 2 Breaded Haddock Fillets

24/02/2017

Batch Code L7 038 N

Best Before End FEB 18

As a precaution, this product is being recalled, as a number of packs have been incorrectly filled with battered haddock fillets which contain milk and mustard which are not declared on the packaging, making the product unsuitable for anyone with an allergy to milk or mustard.

Any customers who have an allergy to milk or mustard should not consume this product but return it to Waitrose for a full refund.

We apologise for any inconvenience caused.

For further information, customers should call Waitrose Customer Care Team on 0800 188884

 

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Product Recall - ‘Waitrose Mini’ Comfort Blankets

24/02/2017

‘Waitrose Mini’ Pink Bunny Comfort Blanket and ‘Waitrose Mini’ Grey Bear Comfort Blanket

As a precaution we are recalling the above products due to a potential safety issue.

During routine quality inspections we have found some of these products with loose stitching.

If you have any of the above products, please stop using them immediately and return them to Waitrose for a refund.

We would like to apologise to our customers.

For further information please call Waitrose Customer Care Team on 0800 188884

 

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