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Customer information notices

Latest notices

Product Recall Pine Kernals


WR Pine nut kernels, 100g

WR LL pine kernels, 100g


As a precaution Waitrose are recalling the above products

Waitrose has now instigated a product recall on the above lines due to a very small number of customers experiencing a bitter taste after eating them.

Waitrose apologises for any inconvenience caused.

Further information is available from Waitrose Customer Services on 0800 188884

HeartBleed Bug


Heartbleed Internet Bug 

By now you might have heard on the news or via email about the internet bug Heartbleed, which has impacted a number of companies on the web. Without getting too technical, Heartbleed affects the systems framework used by some online businesses to privately send data to and from internet servers. 

We want to assure you that Waitrose internet services have not been affected by this bug. Our websites use different systems to those affected by the bug and we have also implemented additional security upgrades. 

We take the protection of your personal data very seriously - our systems team will continue to monitor the situation to ensure we eliminate any risk of unauthorized access to your online account or personal details. 

If another website you use has been affected and you want to change the password you use at Waitrose as a precaution, please sign in and click on "My account". Team