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myWaitrose card scheme terms and conditions

 

28 November 2013

 

General

mywaitrose card

1. These terms and conditions, together with the Waitrose privacy policy, govern the entire myWaitrose scheme and any application for membership of the scheme or participation in it will be treated as acceptance of these terms and conditions. Additional terms and conditions may apply for optional elements of the scheme such as competitions and prize draws. Members participating in optional elements of the scheme will be considered to have accepted the additional terms and conditions.

2. All members of the scheme must be residents of England, Scotland, Wales or the Channel Islands, aged 18 years or over.  Waitrose may refuse an application for any reason. 

3. Each member is entitled to one myWaitrose account only. Waitrose reserves the right to refuse, merge or close additional accounts at any time. Members who live at and have accounts registered at the same address may not join their accounts together.

4. Members must keep Waitrose informed of any changes to their personal or membership details. Waitrose cannot be held responsible for any loss of coupons, vouchers or benefits resulting from details being out of date or inaccurate.

5. The myWaitrose card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card or their partner/spouse/civil partner. 

6. Waitrose may decline to issue, withdraw or cancel myWaitrose accounts, cards, coupons and vouchers, in whatever form, and/or remove a member from the scheme at any time where there is reasonable belief of:

• any breach or attempted breach of these terms and conditions and/or those relating to the optional elements of the scheme;

• any abuse or attempted abuse of the scheme;

• any behaviour relating to myWaitrose that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.

7. myWaitrose card is valid in Waitrose stores and waitrose.com only, and excludes motorway service stations, petrol stations, Waitrose Cookery School and Home & Fashion floors of Waitrose Canary Wharf. Win Your Groceries is valid on waitrose.com as long as the myWaitrose card is registered to the online account.

8. The scheme is only for personal and consumer use. myWaitrose cards may not be used for any business transaction or purpose.

Cards/coupons/vouchers

1. The myWaitrose account, card, coupons, and vouchers, in whatever form, are issued by and remain the property of Waitrose which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme. The myWaitrose account card must be returned to Waitrose on request or destroyed when no longer valid for use.

2. myWaitrose cards, coupons and vouchers remain the responsibility of the myWaitrose member, as do any security details relating to the account. Waitrose cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items. myWaitrose cards, coupons and vouchers cannot be transferred, bought, sold or in any way traded.

3. All coupons or vouchers are accompanied by an expiry date, beyond which they cannot be used or reissued. Coupons or vouchers that are lost or mislaid will not be reissued.  Additional terms and conditions may be found on the back of the coupons or vouchers. Members can choose to leave the scheme at any time by contacting us. 

4. Items which may be offered as promotional benefits of the scheme shall be subject to availability.

5. Waitrose stores cannot accept the my John Lewis card or John Lewis marketing vouchers.  The only exception is Waitrose Ipswich where the my John Lewis card can be used in the Waitrose café  (in Waitrose’s sole discretion)

Online competitions

1. Closing dates for online competitions are stated on individual competition pages.

2. The number of prizes and relevant opening, closing and other deadline dates will be stated on individual competition pages.

3. Unless expressly stated in individual competition rules, competitions may only be entered online  as stated in the competition terms and conditions and myWaitrose members can only enter each competition once.

Cookery School 10% discount

Each holder of a valid myWaitrose card (“Card”) in his or her name, which has been duly delivered, (“Cardholders”) shall be entitled to a ten percent discount on all courses (“Discount”), subject to the following terms:

1. The Cardholder must attend the course booked, and present their Card, quoting their Card number, both on booking and on attendance at the course.

2. Failure to present the Cardholder’s Card on attendance will void the Discount, and the Discount shall become immediately due and payable.

3. The Discount is available on any course attended by a Cardholder together with one non-Cardholder, provided that the Cardholder attends such course together with the non-Cardholder.

4. The Discount is available on the balance of any partially-paid for course, for instance where the balance of such course has already been paid for using gift certificates.

5. No Discount will be available in respect of Waitrose Cookery School gift certificates, or where the Cardholder has failed to present his or her Card at the booking stage.

6. No Discount will be available in respect of corporate or bespoke bookings.

Free hot drink

1. Offer available to all myWaitrose members on presentation of a myWaitrose card in store.

2. One per myWaitrose member per day.

3. Only Americano, Cappuccino, Latte, Tea, Mocha and Espresso (Decaffeinated versions, Mocha and Espresso available in selected stores only) qualify as a free hot drink.

4. Selected stores only, excludes Costa Concessions, online, petrol filling stations, Shell and Welcome Break. 

5. Subject to availability.

6. No purchase necessary.  

7. Cannot be used in conjunction with other Café or hot drink offers.

8. At any till the myWaitrose card must be scanned to activate the offer.  Quickpay customers must scan their myWaitrose card at any point during their shop.

Newspaper offer

1. Offer available to all myWaitrose members both in store and online at waitrose.com

2. Buy either The Daily Telegraph, The Sunday Telegraph, Daily Mail, Scottish Daily Mail, The Mail on Sunday, The Scottish Mail on Sunday, The Guardian, The Observer, The Times or The Sunday Times, spend over £5 and save the respective newspaper cover price off the cost of your shopping.

3. Subject to availability.  

4. Excludes petrol filling stations, Shell and Welcome Break.

5. This offer is not available in the following Waitrose branches: Yateley, Goldsworth Park and Belgravia.

6. Maximum one transaction per day. 

7. At any till the myWaitrose card must be scanned to activate the offer. Quickpay customers may scan their myWaitrose card at any point during their shop. Online customers must have registered their myWaitrose card.

8. £5 spend must be on qualifying items.

9. "Qualifying Items" means all items that are not Excluded Items.

10. "Excluded Items" include direct services (such as flowers, entertaining, home and hampers), infant formula, tobacco, stamps, mobile top ups, e-Top up vouchers, lottery tickets, gift vouchers, cash back, car park charges, fuel and delivery charges.

11. Other items may also be excluded from the scheme at the discretion of Waitrose.

Free Waitrose Magazines

1. Offer available to all myWaitrose members both in store and online at waitrose.com. 

2. One issue per myWaitrose member per month.

3. Excludes petrol filling stations, Shell and Welcome Break.

4. Subject to availability.

5. No purchase necessary. 

10% off selected products

1. 10% off selected products, including promotions, available to all myWaitrose members. 

2. Offer lines included are highlighted by promotional shelf tickets in store and on the offers page online.

3. Subject to availability.

4. Selected lines only.

5. Offer valid in UK mainland and Channel Island Waitrose stores and online at  waitrose.com only and  excludes motorway service stations, Welcome Break and petrol stations.

Privacy and data protection

1. By participating in myWaitrose, Waitrose will collect and use information about each member, including their registration details, information about the use of their myWaitrose card, purchases and other information that the member gives Waitrose.

2. Waitrose may analyse the member’s information to see how they use the myWaitrose scheme, to understand their shopping behaviour and to send the member information, offers and promotions for the products or services which are most likely to interest them.

3. By being a myWaitrose member and providing your details, you agree that the Waitrose and the John Lewis Partnership (including John Lewis and John Lewis Financial Services) can contact you with news about products and services. Waitrose will never release a member’s personal details to any company outside the John Lewis Partnership for them to use for their own mailing or marketing purposes.

4. Further details of Waitrose’s privacy policy, which will apply to the scheme, can be found online at waitrose.com.

General

1. The promoter of myWaitrose is Waitrose Limited of Doncastle Road, Southern Industrial Area, Bracknell, Berkshire RG12 8YA.

2. These terms and conditions replace all previous versions, are correct as of 28  Nov 2013 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts in accordance with English law. Waitrose reserves the right to change these terms and conditions, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following notification of such a change will be considered to have accepted the updated terms and conditions.

3. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

4. Due to printing lead times, the terms and conditions in store or in hard copy form may not reflect the most recent changes. The most up to date terms and conditions can be found at waitrose.com/mywaitrose.

5. Further information can be found online at waitrose.com/mywaitrose.

Win your groceries (Terms and conditions applicable (as at Nov 2013) to residents of UK)

1. The opening and closing dates of each prize draw will be 00:01 on the 1st of the month to 23:59 on the last day of the month (the "Draw Period").

2. To enter into the monthly draws to win your groceries, members must present their myWaitrose card to a cashier prior to payment.   

3. Purchases made by a member via an online transaction will be counted for the purposes of the prize draws if the member has opted for this in their My Account section of the myWaitrose website.

4. For every £1 spent on Qualifying Items at Participating Stores (each as defined below) in each single transaction during the relevant Draw Period you will receive 1 entry into the store draw where your purchase was made. You could therefore be entered into multiple store or online draws in any Draw Period. Amounts of less than £1 spent will not qualify for entries into either draw. Payments using vouchers won in previous draws will count as spend for the purposes of the prize draw. Online spend will be entered in the draw of the store where the goods have been picked.

5. For every £1 spent on Qualifying Items at Participating Stores in each single transaction during the relevant Draw Period you will also receive 1 entry into the national draw irrespective of which Waitrose store your purchase was made at or if the purchase was made online.

6. There will be one winner per Participating Store per Draw Period who will win in gift vouchers the amount they spent on Qualifying Items (minus any refunded expenditure, rounded up to the nearest £5 and capped at £500) using their myWaitrose card in that Draw Period in all Participating Stores (the “Store Prize”). Individuals may only win the Store Prize once in any Draw Period. Where an entrant’s name is drawn in more than one Participating Store during any Draw Period, the entrant shall be deemed to have won the Prize for the Participating Store where the entrant’s largest total spend was made during any Draw Period.

7. "Participating Stores" are all Waitrose stores excluding motorway service stations, petrol stations  and Waitrose Cookery School.

8. "Qualifying Items" means all items that are not Excluded Items. "Excluded Items" include direct services (such as wine direct, flowers, home and hampers), infant formula, tobacco, stamps, mobile top ups, e-Top up vouchers, lottery tickets, gift vouchers, cash back, car park charges, fuel and delivery charges. Selected Entertaining lines will also be excluded. Other items may also be excluded from the scheme at the discretion of Waitrose.

9. Only spend made on groceries at mall level checkouts of Waitrose Canary Wharf will count towards your monthly spend entry to win your groceries draws.

10. There will be one winner nationally per Draw Period who will win £5,000 in Waitrose gift vouchers, representing a year’s worth of groceries. There will be one national draw and not, for example, separate draws for each of England, Scotland, Wales and the Channel Islands.

11. Prizes will be awarded to entries picked at random by computer or an independent person two days after the closing date, which is 23.59 on the last day of each Draw Period (the Prize Draw Date).

12. Each winner will be contacted by telephone, post or email within 21 days of, and receive their prize by post no later than 28 days after, the Prize Draw Date for that Draw Period.

13. If a winner for a Draw Period cannot be contacted using reasonable efforts within 21 days from the Prize Draw Date for that Draw Period, then an alternative winner will be drawn from the entries for the applicable store or national draw that Draw Period.

14. The prizes must be accepted as offered. There is no cash alternative. The Promoter reserves the right to award an alternative prize of equal or greater value, should the advertised prize or any part of it become unavailable.

15. The result of the prize draws is final. No correspondence will be entered into.

16. The name and county of each winner will be available on request by sending a stamp addressed envelope to myWaitrose, Marketing, Waitrose Limited, Doncastle Road,  Southern Industrial Area, Bracknell, Berkshire RG12 8YA and may be posted online.

17. Each winner may be required to participate in reasonable press or PR activity related to the prize draw as notified by us.

18. The promoter reserves the right to cancel or amend the prize draw or these rules at any time without prior notice, with no liability to any entrants.

19. All entrants to the prize draw will be deemed to have accepted these terms and conditions.

20. No responsibility is accepted for entries which fail to be properly submitted for any technical reason whatsoever. Entries submitted by any other means will be rejected.

21. Entrants must be residents of England, Scotland or Wales and at least 18 years of age. 

22. Use of the gift vouchers awarded as the prizes for each draw shall be subject to the terms and conditions on the reverse of or otherwise associated with those vouchers.

23. The promotions and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.

24. PROMOTER: Waitrose Limited, Doncastle Road,  Southern Industrial Area, Bracknell, Berkshire RG12 8YA

 

 

Win your groceries (Terms and conditions applicable (as at Nov 2013) to residents of Guernsey)          

1. The opening and closing dates of each prize draw will be 00:01 on the 1st of the month to 23:59 on the last day of the month (the "Draw Period").

2. To enter into the monthly draws to win your groceries, members must present their myWaitrose card to a cashier prior to payment.  Members that forget to do this at the point of purchase cannot manually add their spend at a later date.

3. Purchases made by a member via an online transaction will be counted for the purposes of the prize draws if the member has opted for this in their My Account section of the myWaitrose website and the purchases are picked and despatched from a Participating Store (as defined below).

4. For every £1 spent on Qualifying Items (as defined below) at Participating Stores in each single transaction during the relevant Draw Period you will receive 1 entry into the store draw where your purchase was made.  You could therefore be entered into multiple store or online draws in any Draw Period. Amounts of less than £1 spent will not qualify for entries into a draw. Payments using vouchers won in previous draws will count as spend for the purposes of the prize draw. 

5. For every £1 spent on Qualifying Items at Participating Stores in each single transaction during the relevant Draw Period you will also receive 1 entry into the national draw (which will include participating stores in England, Scotland, Wales, Guernsey and Jersey) irrespective of which Participating Store your purchase was made at.

6. There will be one winner per Participating Store per Draw Period who will win in gift vouchers the amount they spent on Qualifying Items (minus any refunded expenditure, rounded up to the nearest £5 and capped at £500) using their myWaitrose card in that Draw Period in all Participating Stores (the “Store Prize”). Individuals may only win the Store Prize once in any Draw Period. Where an entrant’s name is drawn in more than one Participating Store during any Draw Period, the entrant shall be deemed to have won the Prize for the Participating Store where the entrant’s largest total spend was made during the relevant Draw Period.

7. "Participating Stores" are all Waitrose stores situated in Guernsey. "Qualifying Items" means all items that are not Excluded Items. "Excluded Items" include direct services (such as flowers, home and hampers), infant formula, tobacco, stamps, mobile top ups, e-Top up vouchers, lottery tickets, gift vouchers, cash back, car park charges, fuel and delivery charges. Selected Entertaining lines may also be excluded. Other items may also be excluded from the scheme at the discretion of Waitrose.

8. There will be one winner nationally per Draw Period who will win £5,000 in Waitrose gift vouchers. There will be one national draw and not, for example, separate draws for each of England, Scotland, Wales and the Channel Islands.

9.. Prizes will be awarded to entries picked at random by an independent person four  days after the closing date, which is 23.59 on the last day of each Draw Period (the "Prize Draw Date").

10. Each winner will be contacted by telephone, post or email within 21 days of, and receive their prize by post no later than 28 days after, the Prize Draw Date for that Draw Period.

11. If a winner for a Draw Period cannot be contacted using reasonable efforts within 14 days from the Prize Draw Date for that Draw Period, then an alternative winner will be drawn from the entries for the applicable store or national draw for that Draw Period.

12. The prizes must be accepted as offered. There is no cash alternative. The Promoter reserves the right to award an alternative prize of equal or greater value, should the advertised prize or any part of it become unavailable.

13. The result of the prize draws is final. No correspondence will be entered into.

14. The name and parish or county of each winner will be available on request to all entrants in the prize draws by sending a stamp addressed envelope to myWaitrose, Marketing, Waitrose Limited, Doncastle Road, Southern Industrial Area, Bracknell, Berkshire RG12 8YA and may be posted online.

15. Each winner may be required to participate in reasonable press or PR activity related to the prize draw as notified by us.

16. We will never release your personal details to any company outside of the John Lewis Partnership (which includes John Lewis, Waitrose, John Lewis Insurance and John Lewis Financial Services Ltd) for mailing or marketing purposes. By participating in the prize draws you agree that the Promoter and any other company within the John Lewis Partnership may use and store your personal details in England, Scotland, Wales, Guernsey or Jersey in the course of running the prize draws, as set out in these terms and conditions, for related purposes such as promoting the prize draws and announcing and publicising the winner and advertising products or services offered for sale by the John Lewis Partnership, subject to compliance with applicable data protection laws. 17. The Promoter reserves the right to cancel or amend the prize draw or these rules at any time without prior notice, with no liability to any entrants.

18. All entrants to the prize draw will be deemed to have accepted these terms and conditions.

19. No responsibility is accepted for entries which fail to be properly submitted for any technical reason whatsoever. Entries submitted by any other means will be rejected.

20. Entrants must be residents of Guernsey, at least 18 years of age, , and will only be eligible to qualify for the prize draws in relation to purchases made with a myWaitrose card registered at an address in Guernsey.

21. Use of the gift vouchers awarded as the prizes for each draw shall be subject to the terms and conditions on the reverse of or otherwise associated with those vouchers.

22. The promotions and these terms and conditions are governed by Guernsey law and subject to the exclusive jurisdiction of the Guernsey courts.

PROMOTER: Waitrose (Guernsey) Limited, Ogier House, St Julian's Avenue, St Peter Port, Guernsey GY1 3WA

 

Win your groceries (Terms and conditions applicable (as at Nov 2012) to residents of Jersey)           

1. The opening and closing dates of each prize draw to win your groceries will be 00:01 on the 1st of the month to 23:59 on the last day of the month (the "Draw Period").

2. To enter into the monthly draws to win your groceries, members must present their myWaitrose card to a cashier prior to payment.  Members that forget to do this at the point of purchase cannot manually add their spend at a later date.

3. Purchases made by a member via an online transaction will be counted for the purposes of the prize draws if the member has opted for this in their My Account section of the myWaitrose website and the purchases are picked and despatched from a Participating Store (as defined below).

4. For every £1 spent on Qualifying Items (as defined below) at Participating Stores in each single transaction during the relevant Draw Period you will receive 1 entry into the store draw where your purchase was made.  You could therefore be entered into multiple store or online draws in any Draw Period. Amounts of less than £1 spent will not qualify for entries into a draw. Payments using vouchers won in previous draws will count as spend for the purposes of the prize draw. 

5. For every £1 spent on Qualifying Items at Participating Stores in each single transaction during the relevant Draw Period you will also receive 1 entry into the national draw (which will include participating stores in England, Scotland, Wales, Jersey and Guernsey) irrespective of which Participating Store your purchase was made at.

6. There will be one winner per Participating Store per Draw Period who will win in gift vouchers the amount they spent on Qualifying Items (minus any refunded expenditure, rounded up to the nearest £5 and capped at £500) using their myWaitrose card in that Draw Period in all Participating Stores (the “Store Prize”). Individuals may only win the Store Prize once in any Draw Period. Where an entrant’s name is drawn in more than one Participating Store during any Draw Period, the entrant shall be deemed to have won the Prize for the Participating Store where the entrant’s largest total spend was made during the relevant Draw Period.

7. "Participating Stores" are all Waitrose stores situated in Jersey. "Qualifying Items" means all items that are not Excluded Items. "Excluded Items" include direct services (such as flowers, home and hampers), infant formula, tobacco, stamps, mobile top ups, e-Top up vouchers, lottery tickets, gift vouchers, cash back, car park charges, fuel and delivery charges. Selected Entertaining lines may also be excluded. Other items may also be excluded from the scheme at the discretion of Waitrose.

8. There will be one winner nationally per Draw Period who will win £5,000 in Waitrose gift vouchers. There will be one national draw and not, for example, separate draws for each of England, Scotland, Wales and the Channel Islands.

9. Prizes will be awarded to entries picked at random by computer or an independent person  five  days after the closing date, which is 23.59 on the last day of each Draw Period (the Prize Draw Date).

10. Each winner will be contacted by telephone, post or email within 21 days of, and receive their prize by post no later than 28 days after, the Prize Draw Date for that Draw Period.

11. If a winner for a Draw Period cannot be contacted using reasonable efforts within 21 days from the Prize Draw Date for that Draw Period, then an alternative winner will be drawn from the entries for the applicable store or national draw that Draw Period.

12. The prizes must be accepted as offered. There is no cash alternative. The Promoter reserves the right to award an alternative prize of equal or greater value, should the advertised prize or any part of it become unavailable.

13. The result of the prize draws is final. No correspondence will be entered into.

14. The name and parish or county of each winner will be available on request to all entrants in the prize draws by sending a stamp addressed envelope to myWaitrose, Marketing, Waitrose Limited, Doncastle Road,  Southern Industrial Area, Bracknell, Berkshire RG12 8YA and may be posted online.

15. Each winner may be required to participate in reasonable press or PR activity related to the prize draw as notified by us.

16. We will never release your personal details to any company outside of the John Lewis Partnership (which includes John Lewis, Waitrose, John Lewis Insurance and John Lewis Financial Services Ltd) for mailing or marketing purposes. By participating in the prize draws you agree that the Promoter and any other company within the John Lewis Partnership may use and store your personal details in England, Scotland, Wales, Guernsey or Jersey in the course of running the prize draws, as set out in these terms and conditions, for related purposes such as promoting the prize draws and announcing and publicising the winner and advertising products or services offered for sale by the John Lewis Partnership, subject to compliance with applicable data protection laws. 17. The Promoter reserves the right to cancel or amend the prize draw or these rules at any time without prior notice, with no liability to any entrants.

18. All entrants to the prize draw will be deemed to have accepted these terms and conditions.

19. No responsibility is accepted for entries which fail to be properly submitted for any technical reason whatsoever. Entries submitted by any other means will be rejected.

20. Entrants must be residents of Jersey, at least 18 years of age, and will only be eligible to qualify for the prize draws in relation to purchases made with a myWaitrose card registered at an address in Jersey.

21. Use of the gift vouchers awarded as the prizes for each draw shall be subject to the terms and conditions on the reverse of or otherwise associated with those vouchers.

22. The promotions and these terms and conditions are governed by Jersey law and subject to the exclusive jurisdiction of the Jersey courts.

PROMOTER: Waitrose (Jersey) Limited, Ogier House, The Esplanade, St. Helier, Jersey JE4 9WG.