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Customer information notices

Latest notices

Product Recall-Galaxy Milk 200g bar

09/06/2017

 

Best Before 06.05.2018

 Batch codes 719G1SLO00 and 719G2SLO00

 

Best Before 13.05.2018

Batch Codes 720A2SLO00 and 720B1SLO00

 

Mars is recalling the above products due to the potential presence of Salmonella.

 

Any customers who have bought packs with the above date and batch codes should not consume them, but return them to Waitrose for a full refund. No other Galaxy or Mars products sold by Waitrose are affected by this recall. We apologise for any inconvenience to our customers.

 If you have any questions please contact the Mars Customer Careline on Freephone 0800 952 0084

 

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Product Recall-Thorntons Jolly Santa 200g

19/01/2017

Thorntons

Hollow Milk Chocolate

Jolly Santa 200g – all date codes

Thorntons is recalling the above product, because the product may contain a piece of plastic which could represent a safety risk.

Customers who have purchased any of the affected products are advised not to consume them, but instead to return them to Waitrose for a full refund.

We apologise for any inconvenience caused.

If you have any queries please contact Thorntons on tel: 0345 121 1911 or email: customerservice manager@thorntons.co.uk

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Paxton & Whitfield Pots of Pork and Classic Shredded Pork and Shredded Pork with Sloe Gin

18/08/2017


As a precaution Paxton & Whitfield are recalling all date codes of the above products as they have been advised by the manufacturer that there are concerns about the control of the bacteria Clostridium botulinum.

 

These products are contained in the following hampers sold on waitrosegifts.com :

Paxton & Whitfield Gluten Free Set

Paxton & Whitfield Brunch Gift Set

Paxton & Whitfield Ale Gift Set

Paxton & Whitfield Luxury Supper

 

If you have bought the above hampers, the Pots of Pork Classic Shredded Pork or Shredded Pork with Sloe Gin should not be consumed but should be destroyed or  returned to Waitrose. Alternatively you can call Waitrose Customer Care on 0800 188 884 for a full refund.

No other products in the hamper are affected.

If you have any further questions or concerns please contact Paxton & Whitfield on 01451 823460

We apologise for any inconvenience to our customers.

 

Waitrose Belgian white chocolate 8 cookies 200g

05/07/2017

Best before end 23 December 2017

We are recalling this product as some boxes may contain Hazelnut & Milk Chocolate Cookies. Hazelnuts are not declared as an ingredient on the packaging.

Any customers who have an allergy to hazelnuts should not consume this product and customers should return it to Waitrose for a full refund. 

We apologise to customers for this error. For further information, customers should call the Waitrose Customer Care line on 0800 188884 

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Meet The Alternative Beef Style Mince 500g

27/06/2017

Best before end Jan 2018 / Feb 2018 / Apr 2018

Meet The Alternative are recalling the above frozen product as some packs may contain small pieces of blue plastic.

Any customers who have bought this frozen product should not consume it, but return it to Waitrose for a full refund. No other

Meet The Alternative products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Meet The Alternative Customer Careline on 01244 893807

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Product Recall

26/09/2017

 

Waitrose 1 White Chocolate 85g

Waitrose 1 White Chocolate with Matcha Tea & Pistachio 85g

Waitrose 1 Milk Chocolate with Pistachio, almond & hazelnut 85g

Waitrose 1 Milk chocolate with Feuilletine & Sea Salt 85g

 

We are recalling the above products, as there is the potential that a small number of bars may be contaminated with pieces of plastic.

Customers who have purchased any of the above products should not consume them, but return them to Waitrose for a full refund.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care line on 0800 188884

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