3 Pod Template

SCAN PAY GO

Scan and pack as you shop – using your phone or one of our handsets – then pay at the Self Checkout Area. 

Find out more

3 Pod Template

Collections & returns

Many of our stores offer a grocery collection service in the car park. Check if your local store offers car park collection 

Think green: please consider others and the environment and turn off your engine if you're waiting in the car park.

You can return your John Lewis order in store or to your Waitrose delivery driver.

 

SUPPORTING INDEPENDENT LIVING

GUIDE & ASSISTANCE DOGS

Our Partners are trained to identify guide and assistance dogs, and they are welcome in our shops and cafés. 

ASSISTED SHOPPING

Our Partners are happy to help with shopping, packing and carrying to the car. If you need this service, please ask at the Welcome Desk. Find out what other services, such as wheelchair trolleys, are available at your local branch here.

DISABILITY AWARENESS TRAINING

Our in-store Disability Awareness Champions raise awareness among fellow Partners of disability, and the best ways to help any customers in need. Many have also been trained to support shoppers with dementia.

related FAQS


Still need help? For more general questions, you can find useful information from Customer Service