Terms and Conditions

By booking a course with Waitrose Cookery School, you agree to accept these terms and conditions.

What's included

We will provide the ingredients, utensils, knives, equipment and aprons for all courses. In addition, you will receive a Waitrose cookery school folder to take home with you at the end of the course.

Waitrose Cookery School agrees to provide the cookery classes with reasonable care and skill.

You are responsible for ensuring that the details you submit on the booking form are correct and up to date. In particular, you must inform us of any food allergies or dietary requirements. You must notify us of any changes to your details.

You must be at least 18 years old to attend one of our classes. By submitting a booking form you warrant that at the time of the cookery class you will be 18 years old or over. Waitrose Cookery School reserves the right to require proof of age at the commencement of your cookery class.

Whilst we will endeavour to provide the cookery classes in accordance with our promotional materials, we reserve the right to make variations to the dishes.

Back to top

Health & Safety

All participants should wear shoes with flat soles and covered toes. We are not liable for any damage which occurs to clothing. Long hair must be tied back in the kitchen. All participants will receive a short briefing on health and safety before commencing the course as well as a printed handout to take with you.

You agree to:

• adhere to the health and safety requirements set out in the handout;
• obey any instructions given to you by your tutor;
• maintain a reasonable standard of cleanliness; and
• maintain a reasonable standard of safe behaviour.

Back to top

Liability

Waitrose Cookery School will not be responsible for, or have any liability to you for:

• accidental damage or injury resulting from the actions or omissions of anyone attending the course;
• any loss of income or revenue, loss of profits or contracts; or
• any indirect or consequential loss or damage that you may suffer as a result of our breach of contract or negligence.

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter which it would be illegal for us to exclude our liability.

Back to top

Payment

Payment must be made in full at the time of booking. All fees quoted are inclusive of VAT.

Back to top

Cancellations and Refunds

Your Rights

If we cancel the course for any reason we will seek to organise an alternative date within a reasonable period of time. If this is not possible, or you are unable to attend an alternative date, we will refund the full purchase price.

If you are booking as a consumer, you may cancel the booking at any time within 7 working days, beginning on the day after we send you confirmation of your booking, in which case you will receive a full refund.

If you make a booking on a date which is less than 7 working days before the date of the class in question, you agree that services can be provided before the end of the 7-day cancellation period and that your right to cancel will cease upon the commencement of the class.

All Other Cancellations by You

Cancellation by you with less than 48 hours' notice will still be charged at a full fee.

If you otherwise decide to cancel your booking and:

• you give us at least 7 days' prior notice, then we will give you a 100% refund of the fee; or
• you give us less than 7 days' but more than 48 hours' prior notice, we reserve the right to retain 50% of the fee.

Nothing in these terms and conditions affects or limits your statutory rights.

Your booking is non-transferable.

We will process any personal data you may submit to us, whether through the Booking Form, Health Questionnaire or otherwise, strictly in accordance with our Privacy Policy, a copy of which can be accessed through the Waitrose website.

The contract between you and Waitrose Cookery School is governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Back to top