myWaitrose card scheme terms and conditions
24 April 2017
Updated 8 February 2018
2. All members of the scheme must be residents of England, Scotland, Wales or the Channel Islands, aged 18 years or over. Waitrose may refuse an application for any reason.
3. Each member is entitled to one myWaitrose account only. Waitrose reserves the right to refuse, merge or close additional accounts at any time. Members who live at and have accounts registered at the same address may not join their accounts together.
4. Members must keep Waitrose informed of any changes to their personal or membership details. Waitrose cannot be held responsible for any loss of coupons, vouchers or benefits resulting from details being out of date or inaccurate.
5. The myWaitrose card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card or their partner/spouse/civil partner.
6. Waitrose may decline to issue, withdraw or cancel myWaitrose accounts, cards, coupons and vouchers, in whatever form, and/or remove a member from the scheme at any time where there is reasonable belief of:
· any breach or attempted breach of these terms and conditions and/or those relating to the optional elements of the scheme;
· any abuse or attempted abuse of the scheme;
· any behaviour relating to myWaitrose that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
7. myWaitrose card is valid in Waitrose stores and waitrose.com only, and excludes motorway service stations, petrol stations, Waitrose Cookery School and Home & Fashion floors of Waitrose Canary Wharf.
8. The scheme is only for personal and consumer use. myWaitrose cards may not be used for any business transaction or purpose.
1. The myWaitrose account, card, coupons, and vouchers, in whatever form, are issued by and remain the property of Waitrose which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme. The myWaitrose account card must be returned to Waitrose on request or destroyed when no longer valid for use.
2. myWaitrose cards, coupons and vouchers remain the responsibility of the myWaitrose member, as do any security details relating to the account. Waitrose cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items. myWaitrose cards, coupons and vouchers cannot be transferred, bought, sold or in any way traded.
3. All coupons or vouchers are accompanied by an expiry date, beyond which they cannot be used or reissued. Coupons or vouchers that are lost or mislaid will not be reissued. Additional terms and conditions may be found on the back of the coupons or vouchers. Members can choose to leave the scheme at any time by contacting us.
4. Items which may be offered as promotional benefits of the scheme shall be subject to availability.
5. Waitrose stores cannot accept the my John Lewis card or John Lewis marketing vouchers. The only exception is Waitrose Ipswich where the my John Lewis card can be used in the Waitrose café (in Waitrose’s sole discretion)
1. Closing dates for online competitions are stated on individual competition pages.
2. The number of prizes and relevant opening, closing and other deadline dates will be stated on individual competition pages.
3. Unless expressly stated in individual competition rules, competitions may only be entered online as stated in the competition terms and conditions and myWaitrose members can only enter each competition once.
Cookery School 10% discount
Each holder of a valid myWaitrose card (“Card”) in his or her name, which has been duly delivered, (“Cardholders”) shall be entitled to a ten percent discount on all courses (“Discount”), subject to the following terms:
1. The Cardholder must attend the course booked, and present their Card, quoting their Card number, both on booking and on attendance at the course.
2. Failure to present the Cardholder’s Card on attendance will void the Discount, and the Discount shall become immediately due and payable.
3. The Discount is available on any course attended by a Cardholder together with one non-Cardholder, provided that the Cardholder attends such course together with the non-Cardholder.
4. The Discount is available on the balance of any partially-paid for course, for instance where the balance of such course has already been paid for using gift certificates.
5. No Discount will be available in respect of Waitrose Cookery School gift certificates, or where the Cardholder has failed to present his or her Card at the booking stage.
6. No Discount will be available in respect of corporate or bespoke bookings.
Free hot drink
1. Waitrose has made a commitment to remove all takeaway coffee cups from stores by autumn 2018. This will come into effect for myWaitrose members in stores Banbury, Billericay, Wymondham, Ipswich, Sudbury, Norwich, Newmarket, Upminster, Fitzroy Street (Cambridge) from 30th April. To see when other branches will be affected, please look out for further information by email, in-store or online.
2. From 23rd May myWaitrose members will no longer be able to redeem a free hot drink from any Waitrose café. However, myWaitrose members will still be able to enjoy a regular free tea or coffee from one of our self-serve machines. Restrictions apply (please see below). Exclusions apply (please see clause 13).
3. From 30th April myWaitrose members in stores Billericay, Ipswich, Sudbury, Norwich, Newmarket, Wymondham will no longer be able to redeem a free hot drink in the café. myWaitrose members will still be able to enjoy a free regular hot drink from the self-serve tea and coffee machines. Restrictions apply (please see below). Exclusions apply (please see clause 13).
4. myWaitrose members who wish to enjoy a regular free tea or coffee from one of our self-serve coffee machines, will need to make a purchase in branch prior to qualifying for a free hot drink. Restrictions apply (please see below). Exclusions apply (please see clause 13).
5. Until the 23rd May (excluding branches in clause 3) myWaitrose members who wish to enjoy a free tea or coffee in one of our cafés, Bakery counters with seating areas and Deli counters with seating areas will need to make a purchase in branch prior to qualifying for a free hot drink. Restrictions apply (please see below). Exclusions apply (please see clause 13).
6. myWaitrose members who wish to enjoy a regular free tea or coffee in Hazelmere, Battersea, Bagshot Road, Roehampton, Burgh Heath, Burnt Common, Petts Wood, Sceptre, Ealing, Horley, Ken Gardens, Broxbourne, Tubs Hill, Headington, Guildford, will need to make a minimum of £30 spend on fuel. Exclusions apply see clause 13.
7. Offer available to all myWaitrose members on presentation of a myWaitrose card in store. Cardholder must be present.
8. One per myWaitrose member per day. myWaitrose members must make qualifying purchase on the same day as claiming the free hot drink. and must be claimed at the same time as the transaction.
9. Only Americano, Cappuccino, Latte, Tea, Mocha and Espresso, qualify as a free hot drink.
10. Selected stores only. Excludes online, petrol filling stations, Shell, Welcome Break and Banbury branch.
11. Subject to availability.
12.At any till, the myWaitrose card must be scanned to activate the offer. Quick Check customers must scan their myWaitrose card at any point during their shop.
13. ‘Excluded Items’: infant milk formula (0-6 months), single use carrier bags, tobacco, stamps, mobile top ups, e-Top up vouchers, lottery tickets, gift vouchers, cash back, car park charges, fuel* and delivery charges.
1. Offer available to all myWaitrose members both in store and online at waitrose.com
2. Buy either The Daily Telegraph, The Sunday Telegraph, Daily Mail, Scottish Daily Mail, The Mail on Sunday, The Scottish Mail on Sunday, The Guardian, The Observer, The Times, The Sunday Times, The Sun, The Scottish Sun, The Sun on Sunday or The Scottish Sun on Sunday, spend over £10 and receive the money off the rest of your shopping. Restrictions apply (please see below). Exclusions apply see clause 10.
3. Subject to availability.
4. Excludes petrol filling stations, Shell and Welcome Break.
5. This offer is not available in the following Waitrose branches: Yateley, Goldsworth Park and Belgravia.
6. Maximum one transaction per day.
7. At any till the myWaitrose card must be scanned to activate the offer. Quick Check customers may scan their myWaitrose card at any point during their shop. Online customers must have registered their myWaitrose card.
8. £10 spend must be on qualifying items.
9. "Qualifying Items" means all items that are not Excluded Items.
10. "Excluded Items" include direct services (such as flowers, entertaining, home and hampers), infant milk formulae, single use carrier bags, tobacco, stamps, mobile top ups, e-Top up vouchers, lottery tickets, gift vouchers, cash back, car park charges, fuel and delivery charges.
11. Other items may also be excluded from the scheme at the discretion of Waitrose.
Free Waitrose Magazine
1. Offer available to all myWaitrose members in store.
2. Magazine also available online via the Waitrose Food app. Available to download for free through Apple Newsstand or Google Play* and signing up with a myWaitrose membership number. App is only available on Apple iPads and iPad minis with an operating system iOS 6.0 and above, and on Android devices with 10 inch screens and an operating system 3.0 and above.
3. One issue per myWaitrose member per month.
4. Excludes petrol filling stations, Shell and Welcome Break.
5. Subject to availability.
6. No purchase necessary.
Offers on selected products
1. Offers on selected products, including promotions, available to all myWaitrose members.
2. Offer lines included are highlighted by promotional shelf tickets in store and on the offers page online.
3. Subject to availability.
4. Selected lines only.
5. Offer valid in UK mainland and Channel Island Waitrose stores and online at waitrose.com only and excludes motorway service stations, Welcome Break and petrol stations.
Johnson Dry Cleaning
1. Discount only available for registered myWaitrose members.
2. Dry cleaning and laundry services available in selected Waitrose branches. Please see www.waitrose.com/mwdrycleaning to find your nearest branch.
3. When depositing your order: please agree a collection time /day with a Partner.
4. Additional charges apply for the use of the GUARANTEED CREASE service.
5. Please ask Partner for details on Suede and leather repairs.
6. Please check garments on collection as claims at a later date cannot be accepted
Promoter: Johnson Cleaners UK Limited. Registered No. 2970609 England.
Registered Office: Pittman Way, Fulwood, Preston, Lancashire PR2 9ZD.
Privacy and data protection
Please see our privacy notice to see what personal information we collect, when we collect it and how we use your personal information as part of the myWaitrose programme.
1. The promoter of myWaitrose is Waitrose Limited of Doncastle Road, Southern Industrial Area, Bracknell, Berkshire RG12 8YA.
2. These terms and conditions replace all previous versions, are correct as of 24 April 2017 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts in accordance with English law. Waitrose reserves the right to change these terms and conditions, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following notification of such a change will be considered to have accepted the updated terms and conditions.
3. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
4. Due to printing lead times, the terms and conditions in store or in hard copy form may not reflect the most recent changes. The most up to date terms and conditions can be found at waitrose.com/mywaitrose.
5. Further information can be found online at waitrose.com/mywaitrose.