If you are a new customer and have a question about Waitrose.com Internet access or are an existing customer with a problem you need resolving, you may find the answer by visiting our Frequently Asked Questions.
Sales Enquiries
If you'd like to make an enquiry or to make a purchase:
For sales enquiries from new customers about our products and services call us on 0800 013 2282 (open 8am-8pm, 7 days a week, including Sundays and Bank Holidays, not including Christmas Day or New Year's Day).
Or email: custserve@waitrose.com
Existing Customers
If you are already a customer of Waitrose.com:
For customer services, billing and account enquiries, or technical support (24 hours) for your Broadband or Anytime service, please use Waitrose.com Contact Us.
Existing customers can also view account status and billing information online in Waitrose.com My Account.
Waitrose branches
If your query relates to Waitrose products or branches and is not related to our Internet service, find the right contact details here.
Waitrose.com subscribes to the Ofcom Consumer Code of Practice. Find out more.