Waitrose.com is a secure site and we understand your concerns about the safety of your credit/debit card and personal details online. So we have developed highly secure systems to give you confidence and peace of mind when you shop online with us. Read below to find out more.
Problems with Internet Explorers version 5.0 and earlier
If you are using IE4 or some versions of IE 5.0, you may get a warning message telling you that our certificate has expired, is not yet valid or is not to be trusted. However this is just an error in your browser interface; if you click 'yes' to proceed, your connection will in fact be secure, and you will be able to carry on shopping safely. You can confirm that your connection is secure by right-clicking on the page and selecting 'properties'. In the pop-up box the connection should say 'SSL' and will also tell you the type of encryption.
The message occurs because the Server Connection Authority has renewed the keys with which they sign all Certificates and some older browsers do not recognise the new keys.
We recommend that you use IE 5.5 above to avoid this issue.
For more information visit the BT Trustwise FAQ page.
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Credit card safety
All our websites use Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private. Once your order is processed, the payment details associated with your order are removed from our files.
You can tell when you enter a secure area of our websites, as a small locked padlock will appear in the bottom bar of your browser. The security of our websites is independently verified. To view the security certificates of our websites, please follow the links below.
Waitrose Deliver
To view their security certificate visit www.waitrose.com/deliver and select the 'secure' link at the bottom of the page.
Waitrose Entertaining
To view their security certificate visit www.waitrose.com/entertaining and select the 'secure' link at the bottom of the page.
Ocado
Follow this link to see the security details and certificate for Ocado.
Wines, Gifts, Flowers
These services are operated by our sister company John Lewis Direct. To view their security certificate visit www.johnlewis.com and select the 'secure' link at the bottom of the page.
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Our privacy policy
Waitrose, as part of the John Lewis Partnership is commited to protecting your privacy online. We never release your personal details to any companies outside the John Lewis Partnership for mailing and marketing purposes. We would like to send you, from time to time, details about other John Lewis Partnership products and services which we hope you will find of relevance and interest.
The John Lewis Partnership may use the information provided by you within our websites to improve our services or to offer additional products, services or information from companies within the Partnership.
Please note that you do not have to provide any information to use our sites, but if you do choose to withhold essential data you will not be able to access certain sections or facilities within our sites. If you do not wish to be sent further information but wish to make full use of our sites, please check the box indicating this wish during registration.
You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is inaccurate. If you wish to view any information you have submitted, please contact The Company Secretary, John Lewis Partnership, 171 Victoria Street, London SW1E 5NN.
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What are cookies?
Cookies are small bits of text that your web browser software stores on your computer when you visit some websites. We use cookies to make it easier to use our sites and to allow us to improve the service to you, for example when you retrieve your current shopping basket when buying groceries. Our cookies do not collect sensitive information such as your name, address or financial details. On some of our websites, we rely on cookies to make your shopping experience easier, so your browser must be set to accept cookies before you can use the website fully or place an order. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu.
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Links to other websites
Waitrose.com aims to include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information. Where an organisation has regional or local services and associated websites, we will only link to their national website.
Wherever possible we aim to link to UK-based websites to ensure information is appropriate and relevant to our customers, and will only link to non-UK based websites when no equivalent website exists in the UK or if the information is directly pertinent to our users.
Links will be provided at the discretion of Waitrose.com. Although we endeavour to check sites for high quality, accurate and appropriate information, Waitrose will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Waitrose nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Waitrose for any goods or services provided or available on such sites.
Linking to Waitrose.com
You do not need to request permission to create a text link from your website to Waitrose.com. However, please use the following descriptive text:
'Online shopping, recipes, food and drink information at Waitrose.com'
If you would like to use a graphic or logo alongside a link, please contact us.
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If you have any questions regarding security or privacy on Waitrose websites, please contact our Customer Service team.