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What is dial-up Internet access?
Dial-up internet access is ideal for new or occasional users. Waitrose.com Anytime gives you the freedom to surf the web day or night for a low fixed monthly fee of £14.99.
Waitrose.com Pay As You Go lets you pay just for the time you are online at local call rates.
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What is Broadband?
Broadband uses a technology called ADSL (Asymmetric Digital Subscriber Line) to provide high speed internet access using your normal telephone line. It works by splitting your existing telephone signal into two frequency ranges, one for normal voice calls and the other for your Internet connection.
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Is Waitrose.com Broadband available in my area?
You can follow this link to test your telephone line for suitability for broadband. Simply enter your phone number in the box and we will check if your line can support broadband.
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Is there a limit to how much I can upload and download on Waitrose.com Broadband?
Waitrose.com broadband comes with a 5GB monthly usage allowance. Additional usage is charged at a reasonable £2 per GB. Follow this link to find out more about usage allowances.
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What happens to my broadband connection if I move house?
Provided that your new phone line is capable of receiving broadband, we will switch your service over to your new line. We will endeavour to make your move as smooth as possible. The moving house charge is £40.96 - this is what we are charged by BT to cancel the service at your old house and enable broadband at your new house. If you have had Waitrose Broadband for more than 12 months when you move house, we will pay this cost on your behalf if you agree to another 12 month contract at your new house.
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I already have a broadband service with another internet provider. Can I change it over to Waitrose.com Broadband?
The easy way to change broadband providers is using a process called 'migration'. This process ensures that any interruption to your broadband service is kept to a bare minimum. You will need to contact your existing service provider and ask for MAC (Migration Authorisation Code). They should know what this means. You will be asked to enter this number when you sign up for Waitrose.com Broadband. We will then arrange for your service to be moved over as quickly as possible. Follow this link for more information on migration.
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What will my email address be?
When you sign up to Waitrose.com, you will be asked to choose a username. Your main email addresses will be username@waitrose.com. You can set up an unlimited number of email addresses of the form anything@username.waitrose.com.
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What will my website address be?
Your website address will be www.users.waitrose.com/~username
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Do you support Macs?
Yes. Our dial-up and broadband services are fully compatible with IMac G3, Powerbook G3 or above, running OSX 10.1 or above.
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How do I cancel my subscription?
If you are a Waitrose.com Pay As You Go user, you do not need to contact us to cancel your account. You can simply stop using your account and it will be cancelled automatically.
If you are a Waitrose.com Anytime or Broadband customer you will need to call us to cancel your service. Please call Customer Services on 0800 013 2282 between 8am and 8pm, 7 days a week.
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Who should I contact if I have any further questions?
If you have any questions about Waitrose.com our Customer Services team will be pleased to help you. Please call us on 0800 013 2282 between 8am and 8pm, 7 days a week, including Sundays and Bank Holidays not including Christmas Day or New Year's Day or email custserve@waitrose.com.
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