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Waitrose Community Matters

By placing a token in the Community Matters box at your local branch you’re helping your community. Since its launch in 2008, the scheme has donated £14 million to local charities chosen by you.

At the end of your shop in branch, you’ll receive a token to place in a box of the good cause you’d most like to support. The more tokens a cause gets, the bigger the donation they receive. Each month every Waitrose branch donates £1,000 (£500 in Convenience shops) between 3 local good causes that you choose.


Online, also shares a donation of £25,000 between 3 national causes. After checkout, you will be asked to vote for one of the national causes we are supporting. Each cause will receive a share according to the number of votes - just as we do in our branches.

Find out more about the good causes we support>

Our short video explains how you have the power to make a difference, and the easiest way to get involved.

Find out more about our partner volunteering>


National causes we are currently supporting on


National Osteoporosis Society

National Osteoporosis Society

Bumblebee Conservation Trust

Bumblebee Conservation Trust

Children's Liver Disease Foundation

Children's Liver Disease Foundation

National Osteoporosis Society

National Osteoporosis Society

Help fund a nurse for people in crisis, in pain, in need.

Osteoporosis, and the broken bones it causes, affects three million people in theUK. One in two women and one in five men will suffer a broken bone as a result of osteoporosis.  People with osteoporosis break bones really easily, sometimes just by turning over in bed or waving to a friend.

The National Osteoporosis Society is the only UK-wide charity dedicated to helping these people, and the friends and family who love them. 2016 is the charity’s 30th anniversary and to mark the occasion, we are fundraising for specialist nurses to join the team and to offer help and support to people who need it.

We want to raise £30,000 and the money from Waitrose Community Matters will be invaluable in helping us to reach our target. The charity is funded entirely by voluntary donations and receives no government money. Often called a silent condition as you’re not aware of having it until you suffer a painful broken bone (also known as a fracture), osteoporosis affects people in a number of ways. Many people break three or more bones before they are diagnosed causing unnecessary pain, disability and loss of independence.

People with the condition report that they are so frightened of fracturing that they stop doing the things that they love such as dancing, travelling or even bending down to pick up their grandchildren. Over 12,000 calls for help every year are handled by the specialist nurses who answer questions on medication, side-effects, exercise, emotional and physical distress. People we help write to thank us, often calling our nurses ‘life savers’. Our specialist nurse service is just one part of the charity which also supports the NHS to identify people with osteoporosis earlier with the aim of beating the condition and stopping the pain and suffering.

Bumblebee Conservation Trust

Bumblebee Conservation Trust

Buff-tailed bumblebee (Bombus terrestris)

Bumblebees play a vitally important role pollinating the crop that provides us with food to eat. Almost all of the UK’s 25 species of bumblebee are thought to have declined, primarily due to habitat loss and changes in the way we farm.

97% of our wildflower meadows have disappeared in the last 80 years, leaving bumblebees with little to feed on. Insect pollination is estimated to contribute over £690 million per annum to the UK economy. If bees disappeared it could cost the UK £1.8 billion every year to hand-pollinate crops, significantly increasing the cost of the fruit and vegetables we buy. In the UK, honeybees contribute at most one-third of all insect pollination, with much of the remainder provided by wild bees, including bumblebees.

At the Bumblebee Conservation Trust, we work to raise awareness of the plight of the bumblebee, influence government policy, create and restore habitat, and gather scientific data to monitor bumblebee populations. We have projects throughout the UK and work with local communities, schools, farmers and landowners to help save the sound of summer.

Unlike butterflies and birds, very little data exists on UK bumblebee populations. We are working to change this. BeeWalk is our national recording scheme that monitors both the geographic spread of the different bumblebee species and the abundance of bumblebees in each location across the UK. This allows us to detect early warning signs of population declines.  BeeWalk would be impossible without volunteers, who identify and count the bumblebees they see on an hour’s walk each month from March to October.

By supporting our work you will be helping to protect the future of these iconic and vital pollinators, ensuring our communities and countryside are rich in bumblebees and colourful wildflowers, supporting a diversity of wildlife and habitats for everyone to enjoy.

Children's Liver Disease Foundation 

Children's Liver Disease Foundation

Help support children affected by a rare, life threatening liver disease

Alex knew something was wrong with her newborn baby. Encouraged by her best friend Laura to follow her instincts, she took her to hospital but she wasn’t prepared for the news the doctors gave her. Five week old Imogen had biliary atresia, a rare and incurable liver disease. “It was heartbreaking,” says Alex. “The doctors told me she would need surgery immediately. I remember asking if this meant she might die and they said she might. Luckily Imogen’s surgery was successful but I still struggled to take in the fact that she has a lifelong condition and may need a liver transplant one day. A lovely lady from Children’s Liver Disease Foundation (CLDF) came to see me in hospital. She sat with me while I cried and then told me about the Foundation and how they could help us.”

Children’s Liver Disease Foundation (CLDF) is the only UK charity dedicated to fighting all forms of childhood liver disease. The Foundation provides information to families, healthcare professionals as well as emotional support for families and for young people as they grow up. We also raise funds for vital research into all aspects of liver disease and provide a voice or all those affected. Everyday more than two children are diagnosed in the UK. Childhood liver disease is a rare medical condition with life-threatening and life-long implications – sadly there is no cure.

Our work is vitally important; we are a lifeline for families affected; providing information and advice at the point of diagnosis and throughout their journey.

What CLDF have done for me and my family is truly amazing,” says Alex. “Imogen is doing well now but one day she might not be. We know they will continue supporting us as a family as this disease will never go away and it never gets any easier. Through CLDF we have been able to share experiences with other families who have been affected and seen wonderful stories of young people who are living full and happy lives despite their liver condition. This is what gives us hope and in our situation, hope is so important.”

Community Matters results

To see the results and amounts that we have donated to previous charities click here

Contact us

If you are a UK-registered national charity and would like to be considered for our Community Matters Online initiative then please post your applications on headed paper for consideration to:

Waitrose Community Matters Team
Waitrose Limited
Doncastle Road
RG12 8YA

Please give a brief outline of the work your charity does along with details of any current projects that you are seeking funding for. This should be no more than one side of A4. The Community Matters Team will then only contact you if your application is successful or if they require further details.