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Waitrose Community Matters

By placing a token in the Community Matters box at your local branch you’re helping your community. Since its launch in 2008, the scheme has donated £14 million to local charities chosen by you.

At the end of your shop in branch, you’ll receive a token to place in a box of the good cause you’d most like to support. The more tokens a cause gets, the bigger the donation they receive. Each month every Waitrose branch donates £1,000 (£500 in Convenience shops) between 3 local good causes that you choose.


Online, also shares a donation of £25,000 between 3 national causes. After checkout, you will be asked to vote for one of the national causes we are supporting. Each cause will receive a share according to the number of votes - just as we do in our branches.

Find out more about the good causes we support>

Our short video explains how you have the power to make a difference, and the easiest way to get involved.

Find out more about our partner volunteering>


National causes we are currently supporting on


Age UK

Age UK

Network foodbank

Network Foodbank

Great Ormond Street Hospital Charity

Great Ormond Street Hospital Charity

Age UK

Age UK

Choose Age UK and help more people love later life

As people grow older, the problems they face are often complex, daunting and unique from person to person: whether it is bereavement, financial difficulty, ill health, poor living conditions or, usually, a combination of a number of problems.

A call to our national Advice Line or a visit to our website is the first step for an older person on a journey to reducing poverty, getting out of the house or accessing the right care. For many, the reassurance of speaking to one of our expert team who understands their problems often means the difference from feeling there is no way out of their troubles to feeling that there is hope.  Last year over five million older people and their families came to Age UK for advice and support, often in times of crisis.

At Age UK we know how devastating loneliness can be for older people. A million older people in the UK haven’t spoken to anyone for a month. It can be the cause of a decline in physical and mental health; it erodes self-esteem and dignity.

No one should have to face these issues alone. Funding from Community Matters will mean Age UK can help more people make the most of later life.

Network foodbank

Network foodbank

“The people at the foodbank were wonderful - Holly”

Holly, 29 is a single Mum to Phoebe her four year old daughter. Holly has always worked and never needed to claim benefits, but earlier this year she was forced to turn to a foodbank. She’s always been determined to give Phoebe the best possible start in life  but after being given a council flat in a deprived area where drug dealingand dog fouling in the corridors was rife she pleaded for alternative housing. She was finally offered better accommodation near her parents but at double the cost.  Between her part time work, selling second-hand clothes and money borrowed from her parents, Holly was managing to get by. However when her daughter became poorly and spent an extended stay in hospital, things started to spiral out of control. Her income from selling clothes had dried up and three weeks later when Phoebe was better Holly came home to find her cupboards were bare and the bills racking up.

Holly didn’t want to ask her family for more help, and after talking to the Citizens Advice Bureau she was referred to the local foodbank. Holly says “the people at the foodbank were wonderful, they understood and they saved us”.

Holly is no longer in crisis, but will never forget the help she received.

There are over 400 foodbanks in the UK. Food is donated by individuals, schools and businesses, and sorted by volunteers. Parcels contain three days’ emergency food and clients must be referred by a care professional such as a doctor, or social worker.

With the help of our supporters in 2013-2014 913,138 people were fed nationwide, including 330,205 children. Rising food and fuel prices, static incomes, underemployment and changes to benefits are some of the reasons why increasing numbers are being referred to foodbanks for emergency food.

Great Ormond Street Hospital Charity

Great Ormond Street Hospital Charity

“Play Team members like Lucy, pictured here with Cristina, often build the strongest relationships with patients”

Great Ormond Street Hospital is one of the world’s leading children’s hospitals with the broadest range of dedicated, children’s healthcare specialists under one roof in the UK. The hospital’s pioneering research and treatment gives hope to children who are suffering from the rarest, most complex and often life-threatening conditions.

Great Ormond Street Hospital Children's Charity needs to raise vital funds to help rebuild and refurbish the hospital, provide vital up-to-date equipment and fund research into better treatments for the children. The charity also funds welfare services, including the hospital’s Play Team and free of charge accommodation for families to stay nearby.

The Play Team at Great Ormond Street Hospital strives to bring a sense of fun into every child’s stay, using play as a way to reduce anxiety about procedures. They work incredibly hard throughout the year to help patients maintain some normality and ensure children don’t miss out on being children. As well as bringing smiles and laughter, the role of the Play Team is crucial to a patient’s treatment at the hospital - preparing them for procedures and giving them the tools to cope with what is happening to them.

Often it is the Play Team members (among other staff) who build the strongest relationships with patients, giving children someone they can talk to and ask questions they are often too scared to ask. Donations made by Waitrose will go directly towards funding a member of the Play Team and will help make a real difference to patients and their families during very difficult times.

Community Matters results

To see the results and amounts that we have donated to previous charities click here

Contact us

If you are a UK-registered national charity and would like to be considered for our Community Matters Online initiative then please post your applications on headed paper for consideration to:

Waitrose Community Matters Team
Waitrose Limited
Doncastle Road
RG12 8YA

Please give a brief outline of the work your charity does along with details of any current projects that you are seeking funding for. This should be no more than one side of A4. The Community Matters Team will then only contact you if your application is successful or if they require further details.