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Waitrose Community Matters

By placing a token in the Community Matters box at your local branch you’re helping your community. Since its launch in 2008, the scheme has donated £14 million to local charities chosen by you.

At the end of your shop in branch, you’ll receive a token to place in a box of the good cause you’d most like to support. The more tokens a cause gets, the bigger the donation they receive. Each month every Waitrose branch donates £1,000 (£500 in Convenience shops) between 3 local good causes that you choose.


Online, also shares a donation of £25,000 between 3 national causes. After checkout, you will be asked to vote for one of the national causes we are supporting. Each cause will receive a share according to the number of votes - just as we do in our branches.

Find out more about the good causes we support>

Our short video explains how you have the power to make a difference, and the easiest way to get involved.

Find out more about our partner volunteering>


National causes we are currently supporting on


The Trussell Trust

The Trussell Trust



Contact the Elderly

Contact the Elderly

The Trussell Trust

The Trussell Trust

Thirteen million people live below the poverty line in the UK. The Trussell Trust’s 400-strong network of foodbanks provides a minimum of three days’ emergency food and support to people experiencing crisis in the UK. In the last year we gave 1,182,954  three-day emergency food supplies to people in crisis. We expect this figure to rise.

We know how hard it can be for people to even walk through the door of their local foodbank, but the warm welcome they get from trained staff and volunteers can dissolve their fears and help them feel that they are not alone and support is available.

Care support worker, Donna, saw her life turned upside down when she suffered from two mini-strokes. Unable to work and not being eligible for sick pay, the mother-of-three from Northern Ireland began to struggle.

“I was always pretty good at managing and saving. But not working, the savings were getting very low. We had some food in the cupboard and freezer but it was starting to run out.”

Donna was nervous about going to the foodbank. “I sat in the car park for 10 minutes getting the courage to go in, but the welcome I got was phenomenal,” she says. “They listened and offered me tea. It was so nice and family based.”

The foodbank was also able to give her information on support she was entitled to claim. “I left the foodbank with bags of food and felt very overwhelmed. I was so glad I had come here.”

Solving the problem of food poverty takes more than just food, so we work with the foodbanks in our network to provide additional services such as Eat Well Spend Less courses, Holiday Clubs and sign posting to services that can help people become more financially resilient and avoid future crisis.




Every six seconds, somebody contacts us. Ten times a minute, we can help someone turn their life around. That’s a privilege, and a huge responsibility. If you're given the time and space to talk things through, we believe you can find a way through your problems. There is no typical reason someone might call us, just as there's no typical person who contacts Samaritans. You can get in touch about anything that’s troubling you, no matter how large or small the issue. We're here to listen.

We have over 20,000 volunteers in 201 branches across five nations. Samaritans’ vision is that fewer people die by suicide. We work to achieve this vision by making it our mission to alleviate emotional distress and reduce the incidence of suicidal feelings and suicidal behaviour.

We are available round the clock, every single day of the year to provide emotional support for people who are experiencing feelings of emotional distress or despair, including those which may lead to suicide. We do this by:

  •     Reaching out to high risk groups and communities to reduce the risk of suicide
  •     Working in partnership with other organisations, agencies and experts to achieve our Vision
  •     Influencing public policy and raising awareness of the challenges of reducing suicide.

But there’s still so much more to do. We need to convince people that talking about difficult feelings is the normal, sensible thing to do. With your support, we can reach more people than ever before.

Contact the Elderly

Contact the Elderly

“How can I describe it? It’s like someone opening a door and giving you a ready-made family.”

For many older people, loneliness is a part of everyday life. Issues such as illness, reduced mobility or bereavement can significantly affect their ability to leave home, socialise and feel part of their communities. Without regular social interaction, many rely on television and radio as their main form of companionship.

Contact the Elderly offers a simple solution to this loneliness epidemic. We organise free monthly Sunday afternoon tea parties, which offer a lifeline of friendship to people aged 75 and over who live alone. Once a month, each older guest is collected from their home by a volunteer driver and taken to a volunteer host’s home, where they join a small group for tea, chat and company of all ages. With the support of our growing network of volunteers, we work in nearly 800 communities across the UK, changing the lives of older people through face-to-face contact.

The impact of our work is tangible: older guests regularly tell us that they feel less lonely and happier as a result of socialising at our tea parties, and volunteers see improvements in the confidence and self-esteem of the older people they help. One of our guests recently told us, “When you get to my age, all you do is look back at the life you had, but Contact the Elderly has given me something to look forward to, something to live for.”

With your support, we hope to be able to nurture our existing groups and develop new groups in different areas, giving more older people in our local communities something to look forward to each month.

Community Matters results

To see the results and amounts that we have donated to previous charities click here

Contact us

If you are a UK-registered national charity and would like to be considered for our Community Matters Online initiative then please post your applications on headed paper for consideration to:

Waitrose Community Matters Team
Waitrose Limited
Doncastle Road
RG12 8YA

Please give a brief outline of the work your charity does along with details of any current projects that you are seeking funding for. This should be no more than one side of A4. The Community Matters Team will then only contact you if your application is successful or if they require further details.