Customer information notices

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

All Best Before dates

Bradbury & Son are recalling this Lo-Col 195g product as the allergen milk is not highlighted in bold on the ingredients list.

Any customers who have an allergy to milk must not consume this product and should return it to Waitrose for a full refund.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care line on 0800 188884

Best Before End Nov 2019

Quorn Foods are recalling the above product with the above date code due to a packing error. Some Quorn burgers containing gluten have been packed in gluten-free packaging.

Any customers with coeliac disease or gluten intolerance must not consume the product with the above date code but return them to their retailer for a full refund. No other Quorn products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact Quorn Customer Care on 0345 6029000

Use by dates 20 JUL / 21 JUL / 22 JUL / 23 JUL

Waitrose is recalling the above product as a precaution due to the potential presence of Listeria.

This product must not be consumed, but returned to Waitrose for a full refund.

We apologise for any inconvenience caused. For further information, customers should call Waitrose Customer Care on 0800 188884

Varieties: Cucumber – Floral – Salty Lemon – Crisp Tonic – Light Tonic

All codes up to and including BBE 31st March 2019

As a precautionary measure Schweppes are recalling some bottles of 1783 tonic as there is a fault in how some caps have been applied which may cause them to pop off during opening.

Any customers who have bought bottles with the above date codes should not open, but return them to Waitrose for a full refund.

No other Schweppes date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Schweppes Customer Careline on Freephone 0800 227711

Waitrose Essential Frozen Supersweet Sweetcorn Best Before End Aug 18 / Oct 19 / Nov 19 only

Waitrose Essential Frozen Vegetable Mix – All date codes to BBE Jan 20

Waitrose Frozen Fine Cut Steamers – All date codes to BBE Jan 20

Waitrose Frozen Love Life Vegetable Medley Steamers – All date codes to BBE Jan 20

Waitrose are undertaking a voluntary recall on a precautionary basis due to the potential presence of Listeria.

This product should not be consumed, but returned to Waitrose for a full refund.

We apologise for any inconvenience caused. 

If you have any questions please call Waitrose Customer Care on 0800 188884.

Waitrose Cooks’ Ingredients Dark Soya Sauce

BBE Jun 2019 / Jul 2019 / Aug 2019 / Sep 2019 / Nov 2019

Waitrose Cooks’ Ingredients Light Soya Sauce

BBE Jun 2019 / Jul 2019 / Sep 2019

As a precautionary measure Waitrose is recalling the above products and date codes, as some bottles may contain small fragments of glass.

Any customers who have purchased the above products should not consume them but return them to Waitrose for a full refund.

We apologise for any inconvenience caused to our customers.

If you have any questions please contact Waitrose Customer Care on 0800 188884.

We do not use feedlots and never would do.

The standards at the farm that the Guardian refers to are exemplary - the farm is award-winning, is run under a bespoke environmental management plan with Natural England and is a showcase for local schools.

Animal welfare is of the highest importance to us - our team regularly visits the farm. All our livestock has the freedom to show natural behaviours and therefore all our beef cattle are grazed on grass. 

All the cattle on this farm graze the marshes during the summer season then during the winter months, when the grass dies back and the wintry weather sets in, the cattle are brought back into the yard or barn and fed a forage based diet based on best animal welfare practice.