Customer information notices

Latest notices

Product Recall -Nestle la Laitiere – Clafoutis aux Cerises

28/11/2018

Use by 3/12/18

 

As a precautionary measure Nestle are recalling the above product with the above date code as a limited number of packs have been delivered in error with French language labels.

Any customers who have an allergy to milk/gluten/egg/nuts and have bought packs with the above date code should not consume them, but return them to Waitrose for a full refund. No other Nestle date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Nestle Customer Careline on Freephone 0800 000030

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English Cheesecake Company 2 Treacle Tart Cheesecake Slices

21/11/2018

English Cheesecake Company 2 Treacle Tart Cheesecake Slices – use by 24 Nov & 26 Nov

As a precautionary measure the English Cheesecake Company are recalling the above product with the above date codes as a limited number of incorrect product has been packed in these packs.

Any customers who have bought packs with the above date codes with an allergy to soya should not consume them, but return them to Waitrose for a full refund. No other date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Waitrose Customer Care line on 0800 188884

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Waitrose 12 Breaded King Prawns and Waitrose Christmas Spicy Prawn Selection 245g

21/11/2018

Waitrose 12 Breaded King Prawns 160g – use by 28 Nov

Waitrose Christmas Spicy Prawn Selection 245g – use by 30 Nov and 4 Dec

 

As a precautionary measure Waitrose are recalling the above products with the above date codes as a limited number of packs have been produced with an incorrect date code printed on the label.

Any customers who have bought packs with the above date codes should not consume them, but return them to Waitrose for a full refund. No other Waitrose date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Waitrose Customer Careline on 0800 188884 

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Product Recall - Waitrose Aromatic Green and White Chickpea and Bean Salad 180g

20/11/2018

USE BY 3rd Nov

As a precautionary measure Waitrose is recalling the above product/date code as it contains ingredients and allergens which are not declared on the packaging.

Any customers who have an allergy to cashew nuts, mustard, wheat, soya and barley that have purchased packs with this date code must not consume, and return the product to Waitrose for a full refund.

No other Waitrose products or date codes are affected by this recall. We apologise for any inconvenience to our customers. If you have any questions please contact Waitrose Customer Care on 0800 188884.

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Product Recall - Waitrose Sweet Potato 300g

20/11/2018

USE BY 3 NOV

As a precautionary measure Waitrose is recalling the above product/date code as a number of packs have the incorrect back label applied, meaning that the “may contain gluten and soya” statement is missing.

Any customers who have an allergy to gluten and/or soya that have purchased packs with this date code must not consume, and return the product to Waitrose for a full refund. No other Waitrose products or date codes are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact

Waitrose Customer Care on 0800 188884. 

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Product Recall - Waitrose Normandy Pork Casserole 700g

20/11/2018

Use By 29 October 2018

As a precautionary measure Waitrose are recalling the above product with the above date code as a limited number of packs may contain a Madeira sauce sachet, an ingredient of which contains milk not included in the ingredients list.

Any customers who have an allergy to milk and have bought packs with the above date code should not consume them, but return them to Waitrose for a full refund.

No other Waitrose date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Waitrose

Customer Care on 0800 188884

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Product Recall - Essential Waitrose Fruit & Nut Muesli 1kg

20/11/2018

Best Before End Apr 2019 WY 8236

Some packs of Essential Waitrose Fruit & Nut Muesli 1kg may contain a small quantity of grains which have not been properly milled.

The grains are hard and may cause discomfort if bitten.

As a precautionary measure we are advising our customers not to eat this product with the above date code.

Customers who have purchased this product should return to Waitrose for a full refund.

If you have any questions please contact Waitrose Customer Care on 0800 188884

We apologise for any inconvenience this may have caused.

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Product Recall - Dorset Cereals Gloriously Roasted Nut Muesli 600g

20/11/2018

Dorset Cereals Gloriously Roasted Nut Muesli 600g

Best before 24 06 2019 MX8236 And Best Before 28 06 2019 MX8240

Some packs of dorset cereals gloriously roasted nut muesli 600g may contain a small quantity of grains which have not been properly milled. The grains are hard and may cause discomfort if bitten.

As a precautionary measure we are advising our customers not to eat this product with the above date codes.

Customers who have purchased this product should return to Waitrose for a full refund.

For further information please contact the Dorset Cereal consumer services team at:-

pleasetellus@dorsetcereals.co.uk or telephone 0800 5878901

We apologise for any inconvenience this may cause.

PLEASE NOTE THAT NO OTHER DORSET CEREALS PRODUCTS ARE AFFECTED

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Product Recall -Durex Real Feel - Packs of 12 and 18

20/11/2018

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

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Product Recall - Lo-Col 195g

20/11/2018

All Best Before dates

 

Bradbury & Son are recalling this Lo-Col 195g product as the allergen milk is not highlighted in bold on the ingredients list.

Any customers who have an allergy to milk must not consume this product and should return it to Waitrose for a full refund.

We apologise for any inconvenience to our customers.

If you have any questions please contact Waitrose Customer Care line on 0800 188884

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Product Recall - Quorn Gluten-Free 2 Burgers

20/11/2018

Best Before End Nov 2019

Quorn Foods are recalling the above product with the above date code due to a packing error. Some Quorn burgers containing gluten have been packed in gluten-free packaging.

Any customers with coeliac disease or gluten intolerance must not consume the product with the above date code but return them to their retailer for a full refund. No other Quorn products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact Quorn Customer Care on 0345 6029000

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Product Recall - Schweppes 1783 Tonic Waters 600 ml

20/11/2018

Varieties: Cucumber – Floral – Salty Lemon – Crisp Tonic – Light Tonic

All codes up to and including BBE 31st March 2019

As a precautionary measure Schweppes are recalling some bottles of 1783 tonic as there is a fault in how some caps have been applied which may cause them to pop off during opening.

Any customers who have bought bottles with the above date codes should not open, but return them to Waitrose for a full refund.

No other Schweppes date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Schweppes Customer Careline on Freephone 0800 227711

 

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Product Recall - Frozen Sweetcorn

20/11/2018

Waitrose Essential Frozen Supersweet Sweetcorn Best Before End Aug 18 / Oct 19 / Nov 19 only

Waitrose Essential Frozen Vegetable Mix – All date codes to BBE Jan 20

Waitrose Frozen Fine Cut Steamers – All date codes to BBE Jan 20

Waitrose Frozen Love Life Vegetable Medley Steamers – All date codes to BBE Jan 20

Waitrose are undertaking a voluntary recall on a precautionary basis due to the potential presence of Listeria.

This product should not be consumed, but returned to Waitrose for a full refund.

We apologise for any inconvenience caused. 

If you have any questions please call Waitrose Customer Care on 0800 188884.

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Product Recall - Waitrose Cooks’ Ingredients Soy Sauce

20/11/2018

Waitrose Cooks’ Ingredients Dark Soya Sauce

BBE Jun 2019 / Jul 2019 / Aug 2019 / Sep 2019 / Nov 2019

 

Waitrose Cooks’ Ingredients Light Soya Sauce

BBE Jun 2019 / Jul 2019 / Sep 2019

 

As a precautionary measure Waitrose is recalling the above products and date codes, as some bottles may contain small fragments of glass.

Any customers who have purchased the above products should not consume them but return them to Waitrose for a full refund.

We apologise for any inconvenience caused to our customers.

If you have any questions please contact Waitrose Customer Care on 0800 188884.

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