Customer information notices
Latest notices
Product Recall - Bettine Blanc Goat's Cheese (Counter Line)
30/10/2020
Date of purchase from: 4/09/20 - 29/10/20
Bettinehoeve is recalling the above product as a precautionary measure due to the potential presence of listeria, which could cause illness if the product is eaten.
- Do not consume
- Package up item
- Please return to your nearest Waitrose & Partners Branch for a full refund
Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall -Waitrose Duchy Organic Cypriot Halloumi 225g
28/10/2020
WAITROSE DUCHY ORGANIC CYPRIOT HALLOUMI 225g
Brand: Waitrose & Partners
Best Before: 31 May 2021
Batch Code: BIO B0530A-3 CY0063
Waitrose is recalling the above product as it has been produced with the incorrect back label. This product contains milk which is not declared in English on the back label.
- Do not consume if you have an allergy to milk.
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall -WAITROSE NO1 Dominican Republic Milk Chocolate 49% 100g
16/10/2020
Brand: Waitrose & Partners
Best Before: November 2021
Batch Code: 0259
Waitrose is recalling the above product as it has been packed with the incorrect product which contains almonds, hazelnut and soya which is not declared on the label.
- Do not consume if you have an allergy to almond, hazelnut or soya.
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Waitrose Easy to Cook Pork & Chorizo Burgers 280G
06/10/2020
Brand: Waitrose & Partners
Use By: All date codes
Waitrose is recalling the above product as it contains egg which is not declared on the label.
- Do not consume if you have an allergy to egg
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Kirsty's Beef Lasagne 400g and 250g
21/09/2020
Brand: Kirsty’s
Use By:
400g pack size |
All use by dates from 10 September 2020 up to and including 24 October 2020 |
250g pack size |
All use by dates from 2 September 2020 up to and including 19 October 2020 |
Kirsty’s is recalling the above products as they contain Gluten Free Oats which are not emphasised correctly in the ingredients list. This means the products are a possible health risk for anyone with an allergy or intolerance to Gluten Free Oats.
- Do not consume if you have an allergy or intolerance to Gluten Free Oats
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Kirsty’s 01606 655 110
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - WAITROSE CHOCOLATE MINI CUPCAKES 9s
17/09/2020
Brand: Waitrose
Best Before affected: 06 OCT
Waitrose is recalling the above product due to the presence of an undeclared allergen (nuts) as an ingredient.
- If you have an allergy to nuts please do not consume
- Return the product to your local Waitrose & Partners branch for a full refund
Contact: Customer Care 0800 188 884 (option 4)
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Rude Health The Ultimate Muesli 500g
26/08/2020
Brand: Rude Health
Best Before: 20/07/2021, 21/07/2021, 12/06/2021, 24/06/2021.
Rude Health is recalling the above product due to the potential presence of salmonella, which could cause illness if the product is eaten.
- Do not consume
- Retain Product
- Please return to your nearest Waitrose & Partners Branch for a full refund
Contact: hello@rudehealth.com
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Eat Natural Fruit & Nut GF Brazil and Sultana 3 x 50g
24/08/2020
Brand: EAT NATURAL
Best Before: All date codes up to and including JUNE 2021
Eat Natural is recalling the above product due to the potential presence of salmonella, which could cause illness if the product is eaten.
- Do not consume
- Retain Product
- Please return to your nearest Waitrose & Partners Branch for a full refund
Contact: 01787 479123
Product Recall -WAITROSE CHICKEN SATAY & SWEET CHILLI SAUCE 85G
10/08/2020
Brand: Waitrose & Partners
Use By: 17 AUG
Waitrose is recalling the above product as the incorrect dip has been packed, resulting in peanut and fish allergens not being declared.
- Do not consume if you have an allergy to fish or peanut
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 884, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
WAITROSE SLOW COOKED BEEF & ALE PIE 400g
08/07/2020
Brand: Waitrose & Partners - SLOW COOKED BEEF & ALE PIE 400g
Best Before Date: NOV 2021 Lot Code: L0125
Waitrose is recalling the above product as some packs have been filled with the incorrect product containing hazelnuts and milk, which is not declared on the label.
- If you have an allergy to nuts or milk, please do not consume
- Return the product to your local Waitrose & Partners branch for a refund
- Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - THE OFFICIAL JACQUELINE WILSON MAGAZINE, ISSUE #172
03/06/2020
Brand: DC Thomson Media
DC Thomson Media is recalling the above keychain charm gift which comes with issue #172, due to a risk of breakage where the charm may split in two and result in exposed metal edges posing a safety risk.
- Stop using the product
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall -Bahlsen Milk Praline Squares 125g (Labelled as Bahlsen Ohne Gleichen Vollmilch)
24/05/2020
Brand: Bahlsen
Best Before affected: 01.02.21
Batch code: 0165
Bahlsen is recalling the above product due to incorrect language on the packaging
- Do not consume
- For a full refund contact Bahlsen on the number below, or
- Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.
Contact: Bahlsen on 01923 728 510
We apologise for any inconvenience caused.
Wall’s Mini Calippo Ice Lolly Orange & Lemon-Lime 6 x 80ml
11/05/2020
Brand: Unilever
Best Before affected: May 2022
Batch Codes starting with: 0122, 0123, 0124, 0125, 0126
Unilever is taking the precautionary step of recalling the above product due to the possible presence of very small pieces of metal.
- Do not consume
- For a full refund contact Unilever on number below, or
- Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.
Contact: Unilever Careline Team 0800 731 1507
We apologise that it has been necessary to recall this product and for the inconvenience caused.
GREEN GIANT CANNED SWEETCORN 198g and GREEN GIANT CANNED SWEETCORN 4 x 198g
01/05/2020
Brand: Green Giant
Best Before: 31/07/2023
Batch Codes: 293 1S1, 294 1S1, 295 1S1
General Mills is taking the precautionary step of recalling the above product due to the potential presence of faulty seams, which can introduce bacteria leading to potential food quality and safety issues.
- Do not consume
- For a full refund contact General Mills on number below, or:
Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.
Contact: General Mills Consumer Service Team 0800 897 777
We apologise that it has been necessary to recall this product and for the inconvenience caused.
AMY’S KITCHEN GLUTEN FREE VEGETABLE LASAGNE 255g
20/03/2020
AMY’S KITCHEN GLUTEN FREE VEGETABLE LASAGNE 255g
Brand: Amy’s Kitchen
Best Before: November 2021
Lot code: 30-K269
Amy’s Kitchen is taking the precautionary step of recalling the above product due to the potential presence of very small pieces of metal.
- Do not consume
- Retain Product
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Amy’s Kitchen Consumer Service Team 01932 550 704
Monday - Friday 9am - 5pm
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Branston Small Chunk Pickle 360g, 520g & Branston Original Pickle 360g, 520g
12/03/2020
Brand: Branston / Mizkan Euro Ltd
Best Before and batch code details:
Product |
Weight |
Best Before and batch codes |
Branston Small Chunk Pickle |
360g |
February 2022 (batch code 0041, 0043, 0050, 0051, 0052) |
Branston Small Chunk Pickle |
520g |
February 2022 (batch code 0034, 0043, 0044, 0045) March 2022 (batch code 0062) |
Branston Original Sweet Pickle |
360g |
January 2022 (batch code 0013) February 2022 (batch code 0037, 0038, 0048) |
Branston Original Sweet Pickle |
520g |
January 2022 (batch code 0013) February 2022 (batch 0035, 0044, 0055) |
Mizkan Euro Ltd is taking the precautionary step of recalling the above products with the specific best before dates and batch codes detailed above due to the potential presence of plastic.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Branston Customer Care 0800 157 7032 Monday - Friday 9am - 5pm
We apologise that it has been necessary to recall this product and for the inconvenience caused
Product Recall -MARS REVELS 101g Pouch
28/02/2020
Brand: Mars Wrigley UK
Best Before: 31.01.2021
Batch codes: 006C2SLO00 and 006D1SLO00
Mars Wrigley UK is taking the precautionary step of recalling a limited amount of Revels® 101g Pouch in the UK with the specific best before date detailed above due to the potential presence of very small pieces of metal.
- Do not consume
- Retain Product
Please contact the Mars Consumer Care team via the details below to arrange return and reimbursement:
Contact: Mars 0800 9520084
We apologise that it has been necessary to recall this product and for the inconvenience caused.
WAITROSE DUCHY ORGANIC ALMONDS 150g
14/02/2020
Brand: Waitrose & Partners
Best Before: 28/07/20
Waitrose is recalling the above product as a precaution due to the detection of salmonella in one batch of this product.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Lyle’s Topping Syrup Chocolate 325g
07/01/2020
Brand: Tate & Lyle
Best Before Date: 02/2021, 07/2021
Tate & Lyle are recalling the above product as it is labelled as ‘suitable for vegans’ which is incorrect as the product contains milk. This means the product is a possible health risk to anyone with an allergy to milk.
- If you have an allergy to milk please do not consume
- Package up item
-Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall -SACLA Pesto (Variety of lines)
21/12/2019
Sacla Classic Basil Pesto 190g
Sacla Pesto Sundried Tomato 190g
Sacla Classic Basil Pesto Pots 2x45g
Sacla Free From Basil Pesto 190g
Sacla Reduced Fat Basil Pesto 190g
Sacla Sun-Dried Tomato Pesto Pots 2x45g
Sacla Pesto Classic 290g
Sacla R/Fat Sun-Dried Tomato Pesto 190g
Sacla No 11 Truffle Pesto 90g
Sacla No 3 Chargrilled Aubergine Pesto 190g
Sacla 'Nduja Pesto 90g
Brand: Sacla
Use By Dates: All best before dates
Sacla is recalling all the above products as they may contain peanuts which are not mentioned on the label. This means the products are a possible health risk to anyone with an allergy to peanuts.
- If you have an allergy to peanuts please do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall -Waitrose Variety of Pesto
22/12/2019
WAITROSE green basil pesto 190g
WAITROSE tomato pesto 190g
WAITROSE Chilli Pesto 190g
WAITROSE Cavolo Nero Pesto 190g
WAITROSE Rocket Pesto 190g
WAITROSE Essential Basil Pesto 190g
WAITROSE Essential Sun-Dried Tomato Pesto 190g
Brand: Waitrose & Partners
Use by Date: All best before dates
Waitrose is recalling the above product as they may contain peanuts which are not mentioned on the label. This means the products are a possible health risk to anyone with an allergy to peanuts.
● If you have an allergy to peanuts please do not consume
● Package up item
● Return the product to your local Waitrose & Partners branch for a refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Lazzaroni Italian Collection Gift Bag, 690 g (PANETTONE, WILD BERRY AMARETTI, PANDORO)
12/12/2019
Brand: Lazzaroni
Use by dates affected: Affected units have Best Before dates missing
This product is being recalled due to a missing label, resulting in some products having a missing date code and allergen/ingredient information
● Anyone with an allergy to wheat (gluten), milk, egg, almonds, other nuts or soya must not consume, and immediately return to your nearest branch of John Lewis & Partners or Waitrose Food & Home for a full refund.
Website: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls
Freephone: 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
McCain Frozen Hash Browns 625g
31/05/2019
Brand: McCain
Best Before End September 2020
McCain are recalling the above product as a small number of packs may contain small pieces of blue plastic
● Please do not consume this product, and return to your local Waitrose branch for a full refund.
McCain careline number: 0800 146573
Email: customer.relations@mccain.co.uk
We apologise that it has been necessary to recall this product and for the
inconvenience caused.
Essential Waitrose Pickled Sweet Sliced Beetroot
22/05/2019
Essential Waitrose Pickled Sweet Sliced Beetroot 340g
Brand: Waitrose & Partners
Best Before End Sep 2020
Waitrose & Partners are recalling the above product as a small number of jars may contain pieces of glass
Please do not consume this product, and return to your local Waitrose branch for a full refund.
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall -Durex Real Feel - Packs of 12 and 18
20/11/2018
Expiry Date: Pack of 12 2020-12 and 2021-01
Expiry Date: Pack of 18 2021-01
We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.
Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.
No other Durex batch codes or products are affected by this recall.
We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950
