Customer information notices

Latest notices

Product Recall -WAITROSE CHICKEN SATAY & SWEET CHILLI SAUCE 85G

10/08/2020

Brand: Waitrose & Partners

Use By: 17 AUG

Waitrose is recalling the above product as the incorrect dip has been packed, resulting in peanut and fish allergens not being declared.

  • Do not consume if you have an allergy to fish or peanut
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 884, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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WAITROSE SLOW COOKED BEEF & ALE PIE 400g

08/07/2020

Brand: Waitrose & Partners - SLOW COOKED BEEF & ALE PIE 400g

Best Before Date: NOV 2021 Lot Code: L0125

Waitrose is recalling the above product as some packs have been filled with the incorrect product containing hazelnuts and milk, which is not declared on the label.

  • If you have an allergy to nuts or milk, please do not consume
  • Return the product to your local Waitrose & Partners branch for a refund
  • Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - THE OFFICIAL JACQUELINE WILSON MAGAZINE, ISSUE #172

03/06/2020

Brand: DC Thomson Media

DC Thomson Media is recalling the above keychain charm gift which comes with issue #172, due to a risk of breakage where the charm may split in two and result in exposed metal edges posing a safety risk.

  • Stop using the product
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -Bahlsen Milk Praline Squares 125g (Labelled as Bahlsen Ohne Gleichen Vollmilch)

24/05/2020

Brand: Bahlsen

Best Before affected: 01.02.21

Batch code: 0165

Bahlsen is recalling the above product due to incorrect language on the packaging

  • Do not consume
  • For a full refund contact Bahlsen on the number below, or
  • Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.

Contact:  Bahlsen on 01923 728 510

 

We apologise for any inconvenience caused.

 

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Wall’s Mini Calippo Ice Lolly Orange & Lemon-Lime 6 x 80ml

11/05/2020

Brand: Unilever

Best Before affected: May 2022

Batch Codes starting with: 0122, 0123, 0124, 0125, 0126

Unilever is taking the precautionary step of recalling the above product due to the possible presence of very small pieces of metal.

  • Do not consume
  • For a full refund contact Unilever on number below, or
  • Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.

Contact: Unilever Careline Team 0800 731 1507

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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GREEN GIANT CANNED SWEETCORN 198g and GREEN GIANT CANNED SWEETCORN 4 x 198g

01/05/2020

Brand: Green Giant

Best Before: 31/07/2023

Batch Codes: 293 1S1, 294 1S1, 295 1S1

 

General Mills is taking the precautionary step of recalling the above product due to the potential presence of faulty seams, which can introduce bacteria leading to potential food quality and safety issues. 

- Do not consume

- For a full refund contact General Mills on number below, or:

Return the product to your local Waitrose branch for a full refund if making an essential visit to the store.

 

Contact: General Mills Consumer Service Team 0800 897 777

 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - WAITROSE No 1 Teacakes x 2

03/04/2020

Brand: Waitrose

Best Before affected: 07 Apr

Waitrose is recalling the above product as some packs have been filled with the incorrect product containing egg, which is not declared on the label 

Do not consume if you have an allergy to egg

Contact Waitrose customer service on 0800 188 881 to arrange a refund.

If customers are making an essential trip to a Waitrose & Partners branch they can return the item in-store for a full refund.

 

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WAITROSE NO1 CROISSANTS CHARENTES BUTTER 2s

04/04/2020

Brand: Waitrose & Partners

Best Before Date: 1 APRIL 2020

Waitrose is recalling the above product as some packs have been filled with the incorrect product containing soya, which is not declared on the label

  • If you have an allergy to soya please do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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AMY’S KITCHEN GLUTEN FREE VEGETABLE LASAGNE 255g

20/03/2020

AMY’S KITCHEN GLUTEN FREE VEGETABLE LASAGNE 255g

Brand: Amy’s Kitchen
Best Before: November 2021
Lot code: 30-K269

Amy’s Kitchen is taking the precautionary step of recalling the above product due to the potential presence of very small pieces of metal.

- Do not consume
- Retain Product
- Return the product to your local Waitrose & Partners branch for a refund

Contact: Amy’s Kitchen Consumer Service Team 01932 550 704
Monday - Friday 9am - 5pm

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Branston Small Chunk Pickle 360g, 520g & Branston Original Pickle 360g, 520g

12/03/2020

Brand: Branston / Mizkan Euro Ltd

Best Before and batch code details: 

Product

Weight

Best Before and batch codes

Branston Small Chunk Pickle

360g

February 2022 (batch code 0041, 0043, 0050, 0051, 0052)

Branston Small Chunk Pickle

520g

February 2022 (batch code 0034, 0043, 0044, 0045)


March 2022 (batch code 0062)

Branston Original Sweet Pickle

360g

January 2022 (batch code 0013)

February 2022 (batch code 0037, 0038, 0048)

Branston Original Sweet Pickle

520g

January 2022 (batch code 0013) 

February 2022 (batch 0035, 0044, 0055)

Mizkan Euro Ltd is taking the precautionary step of recalling the above products with the specific best before dates and batch codes detailed above due to the potential presence of plastic.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Branston Customer Care 0800 157 7032 Monday - Friday 9am - 5pm 

We apologise that it has been necessary to recall this product and for the inconvenience caused

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Product Recall -MARS REVELS 101g Pouch

28/02/2020

Brand: Mars Wrigley UK

Best Before: 31.01.2021

Batch codes: 006C2SLO00 and 006D1SLO00

Mars Wrigley UK is taking the precautionary step of recalling a limited amount of Revels® 101g Pouch in the UK with the specific best before date detailed above due to the potential presence of very small pieces of metal.

  • Do not consume
  • Retain Product

Please contact the Mars Consumer Care team via the details below to arrange return and reimbursement: 

Contact: Mars 0800 9520084

www.mars.co.uk/contactus

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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WAITROSE DUCHY ORGANIC ALMONDS 150g

14/02/2020

Brand: Waitrose & Partners

Best Before: 28/07/20

Waitrose is recalling the above product as a precaution due to the detection of salmonella in one batch of this product.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Lyle’s Topping Syrup Chocolate 325g

07/01/2020

Brand: Tate & Lyle

Best Before Date: 02/2021, 07/2021

Tate & Lyle are recalling the above product as it is labelled as ‘suitable for vegans’ which is incorrect as the product contains milk. This means the product is a possible health risk to anyone with an allergy to milk.

- If you have an allergy to milk please do not consume

- Package up item

-Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -SACLA Pesto (Variety of lines)

21/12/2019

Sacla Classic Basil Pesto 190g

Sacla Pesto Sundried Tomato 190g

Sacla Classic Basil Pesto Pots 2x45g

Sacla Free From Basil Pesto 190g

Sacla Reduced Fat Basil Pesto 190g

Sacla Sun-Dried Tomato Pesto Pots 2x45g

Sacla Pesto Classic 290g

Sacla R/Fat Sun-Dried Tomato Pesto 190g

Sacla No 11 Truffle Pesto 90g

Sacla No 3 Chargrilled Aubergine Pesto 190g

Sacla 'Nduja Pesto 90g

Brand: Sacla

Use By Dates: All best before dates

Sacla is recalling all the above products as they may contain peanuts which are not mentioned on the label. This means the products are a possible health risk to anyone with an allergy to peanuts.

  • If you have an allergy to peanuts please do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -Waitrose Variety of Pesto

22/12/2019

WAITROSE green basil pesto 190g

WAITROSE tomato pesto 190g

WAITROSE Chilli Pesto 190g

WAITROSE Cavolo Nero Pesto 190g

WAITROSE Rocket Pesto 190g

WAITROSE Essential Basil Pesto 190g

WAITROSE Essential Sun-Dried Tomato Pesto 190g

 

Brand: Waitrose & Partners

Use by Date: All best before dates

 

Waitrose is recalling the above product as they may contain peanuts which are not mentioned on the label. This means the products are a possible health risk to anyone with an allergy to peanuts.

 

● If you have an allergy to peanuts please do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Lazzaroni Italian Collection Gift Bag, 690 g (PANETTONE, WILD BERRY AMARETTI, PANDORO)

12/12/2019

Brand: Lazzaroni

Use by dates affected: Affected units have Best Before dates missing

This product is being recalled due to a missing label, resulting in some products having a missing date code and allergen/ingredient information

● Anyone with an allergy to wheat (gluten), milk, egg, almonds, other nuts or soya must not consume, and immediately return to your nearest branch of John Lewis & Partners or Waitrose Food & Home for a full refund.

Website: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls

Freephone: 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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McCain Frozen Hash Browns 625g

31/05/2019

Brand: McCain

 

Best Before End September 2020

 

McCain are recalling the above product as a small number of packs may contain small pieces of blue plastic

 

Please do not consume this product, and return to your local Waitrose branch for a full refund.

 

McCain careline number: 0800 146573

Email: customer.relations@mccain.co.uk

 

We apologise that it has been necessary to recall this product and for the

inconvenience caused.

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Essential Waitrose Pickled Sweet Sliced Beetroot

22/05/2019

Essential Waitrose Pickled Sweet Sliced Beetroot 340g

Brand: Waitrose & Partners

Best Before End Sep 2020

 

Waitrose & Partners are recalling the above product as a small number of jars may contain pieces of glass

Please do not consume this product, and return to your local Waitrose branch for a full refund.

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall -Durex Real Feel - Packs of 12 and 18

20/11/2018

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

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