Customer information notices

Latest notices

Waitrose 2 Aberdeen Angus beef burgers with red wine & herbs 270g

15/01/2020

Brand: Waitrose

 

Use By affected: 

All date codes within the following range

Use by 15th Dec up to and including Use by 21st Jan

 

Waitrose is recalling the above product which is labelled as gluten free due to the product containing gluten as an ingredient

 

● Do not consume if you have an allergy or intolerance to gluten

● Package up item

● Return the product to your local Waitrose & Partners branch for a full refund

 

Contact: Customer Care 0800 188 881

 

We apologise that it has been necessary to recall this product and for the

inconvenience caused.

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Product Recall - Lyle’s Topping Syrup Chocolate 325g

07/01/2020

Brand: Tate & Lyle

Best Before Date: 02/2021, 07/2021

Tate & Lyle are recalling the above product as it is labelled as ‘suitable for vegans’ which is incorrect as the product contains milk. This means the product is a possible health risk to anyone with an allergy to milk.

- If you have an allergy to milk please do not consume

- Package up item

-Return the product to your local Waitrose & Partners branch for a refund 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -SACLA Pesto (Variety of lines)

21/12/2019

Sacla Classic Basil Pesto 190g

Sacla Pesto Sundried Tomato 190g

Sacla Classic Basil Pesto Pots 2x45g

Sacla Free From Basil Pesto 190g

Sacla Reduced Fat Basil Pesto 190g

Sacla Sun-Dried Tomato Pesto Pots 2x45g

Sacla Pesto Classic 290g

Sacla R/Fat Sun-Dried Tomato Pesto 190g

Sacla No 11 Truffle Pesto 90g

Sacla No 3 Chargrilled Aubergine Pesto 190g

Sacla 'Nduja Pesto 90g

Brand: Sacla

Use By Dates: All best before dates

Sacla is recalling all the above products as they may contain peanuts which are not mentioned on the label. This means the products are a possible health risk to anyone with an allergy to peanuts.

  • If you have an allergy to peanuts please do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a refund

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall -Waitrose Variety of Pesto

22/12/2019

WAITROSE green basil pesto 190g

WAITROSE tomato pesto 190g

WAITROSE Chilli Pesto 190g

WAITROSE Cavolo Nero Pesto 190g

WAITROSE Rocket Pesto 190g

WAITROSE Essential Basil Pesto 190g

WAITROSE Essential Sun-Dried Tomato Pesto 190g

 

Brand: Waitrose & Partners

Use by Date: All best before dates

 

Waitrose is recalling the above product as they may contain peanuts which are not mentioned on the label. This means the products are a possible health risk to anyone with an allergy to peanuts.

 

● If you have an allergy to peanuts please do not consume

● Package up item

● Return the product to your local Waitrose & Partners branch for a refund

 

Contact: Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Lazzaroni Italian Collection Gift Bag, 690 g (PANETTONE, WILD BERRY AMARETTI, PANDORO)

12/12/2019

Brand: Lazzaroni

Use by dates affected: Affected units have Best Before dates missing

This product is being recalled due to a missing label, resulting in some products having a missing date code and allergen/ingredient information

● Anyone with an allergy to wheat (gluten), milk, egg, almonds, other nuts or soya must not consume, and immediately return to your nearest branch of John Lewis & Partners or Waitrose Food & Home for a full refund.

Website: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls

Freephone: 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Product Recall - Pots & Co Colombian Chocolate Pot 65g, Pots & Co Summer Berry Pot 65g, Pots & Co Mango & Passionfruit Pot 65g

12/11/2019

Brand: Pots & Co

All Date Codes

Pots & Co is recalling the above products due to the possible presence of small pieces of glass, which if consumed could risk customer injury.

  • Do not consume
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund

Contact:  Customer Care Line 0800 188 881

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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Waitrose Sour Cream & Chive Mix 150g

11/09/2019

Best Before affected: 21 DEC 19

 

Waitrose is recalling the above product as some bags have been filled with the incorrect product, which contains wheat that is not declared on the pack

  • Any customers who have an allergy to wheat should not consume this product
  • Package up item
  • Return the product to your local Waitrose & Partners branch for a full refund 

 

Contact:  Waitrose Customer Care 0800 188 881, Option 4

 

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Waitrose Sweet Potato & Coconut Soup 400g & Waitrose Roasted Tomato, Bean & Quinoa Soup 400g

18/08/2019

Use By: 25 AUG

Waitrose is recalling the above products as some pots have been filled with the incorrect product, which contains soya that is not declared on the label.

Any customers who have an allergy to soya should not consume this product

Return the product to your local Waitrose branch for a full refund 

Please contact:

Waitrose Customer Care 0800 188 881, Option 4

We apologise that it has been necessary to recall this product and for the inconvenience caused.

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McCain Frozen Hash Browns 625g

31/05/2019

Brand: McCain

 

Best Before End September 2020

 

McCain are recalling the above product as a small number of packs may contain small pieces of blue plastic

 

Please do not consume this product, and return to your local Waitrose branch for a full refund.

 

McCain careline number: 0800 146573

Email: customer.relations@mccain.co.uk

 

We apologise that it has been necessary to recall this product and for the

inconvenience caused.

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Essential Waitrose Pickled Sweet Sliced Beetroot

22/05/2019

Essential Waitrose Pickled Sweet Sliced Beetroot 340g

Brand: Waitrose & Partners

Best Before End Sep 2020

 

Waitrose & Partners are recalling the above product as a small number of jars may contain pieces of glass

Please do not consume this product, and return to your local Waitrose branch for a full refund.

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Dorset Cereals Simply Oat Granola

15/05/2019

Dorset Simply Oat Granola 550g

Brand: Dorset Cereals  

Best Before affected 24 02 2020, pack code: GCP9116

Only this one batch of Dorset Cereals ‘Simply Oat Granola’ is affected by this announcement. No other products are affected

Dorset Cereals are recalling the above product as a small number of packs incorrectly contain the following nuts that are not declared on the label: almonds, hazelnuts, and cashew nuts.

If you have an allergy/sensitivity to nuts (namely almonds, hazelnuts or cashew nuts) please do not consume this product, and return to your local Waitrose branch for a full refund.

Email: pleasetellus@dorsetcereals.co.uk

Freephone: 0800 5878901

We apologise that it has been necessary to recall this product and for the inconvenience caused.

 

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Product Recall - Waitrose Cooks Ingredients - Dark Chocolate Chunks 100g/Waitrose Cooks Ingredients Dark Chocolate Chips 100g

26/02/2019

Waitrose Cooks’ Ingredients - Dark Chocolate Chunks 100g

Waitrose Cooks’ Ingredients - Dark Chocolate Chips 100g

Brand: Waitrose & Partners

Best before date affected: All date codes

As a precautionary measure we are recalling the above product as some packs contain milk which is not declared on the packaging. 

Any customers who have an allergy to milk should not consume this product and return it to Waitrose for a refund.

Please contact our Customer Care team on 0800 188 881

We apologise for any inconvenience caused

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Product Recall -Durex Real Feel - Packs of 12 and 18

20/11/2018

Expiry Date: Pack of 12 2020-12 and 2021-01

Expiry Date: Pack of 18 2021-01

We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.

Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.

No other Durex batch codes or products are affected by this recall.

We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950 

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