Customer information notices

Latest notices

Product Recall - Schweppes 1783 Tonic Waters 600 ml

16/07/2018

Varieties: Cucumber – Floral – Salty Lemon – Crisp Tonic – Light Tonic

All codes up to and including BBE 31st March 2019

As a precautionary measure Schweppes are recalling some bottles of 1783 tonic as there is a fault in how some caps have been applied which may cause them to pop off during opening.

Any customers who have bought bottles with the above date codes should not open, but return them to Waitrose for a full refund.

No other Schweppes date codes or products are affected by this recall.

We apologise for any inconvenience to our customers.

If you have any questions please contact the Schweppes Customer Careline on Freephone 0800 227711

 

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Product Recall - Frozen Sweetcorn

09/07/2018

Waitrose Essential Frozen Supersweet Sweetcorn Best Before End Aug 18 / Oct 19 / Nov 19 only

Waitrose Essential Frozen Vegetable Mix – All date codes to BBE Jan 20

Waitrose Frozen Fine Cut Steamers – All date codes to BBE Jan 20

Waitrose Frozen Love Life Vegetable Medley Steamers – All date codes to BBE Jan 20

Waitrose are undertaking a voluntary recall on a precautionary basis due to the potential presence of Listeria.

This product should not be consumed, but returned to Waitrose for a full refund.

We apologise for any inconvenience caused. 

If you have any questions please visit the Help and Support section of our website.

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Product Recall - Waitrose Cooks’ Ingredients Soy Sauce

26/06/2018

Waitrose Cooks’ Ingredients Dark Soya Sauce

BBE Jun 2019 / Jul 2019 / Aug 2019 / Sep 2019 / Nov 2019

 

Waitrose Cooks’ Ingredients Light Soya Sauce

BBE Jun 2019 / Jul 2019 / Sep 2019

 

As a precautionary measure Waitrose is recalling the above products and date codes, as some bottles may contain small fragments of glass.

Any customers who have purchased the above products should not consume them but return them to Waitrose for a full refund.

We apologise for any inconvenience caused to our customers.

If you have any questions please contact Waitrose Customer Care on 0800 188884.

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Product Recall - The Spice Tailor Fiery Goan Curry Sauce

11/03/2018

All Best Before dates prior to 30/09/2019

 

The Spice Tailor are recalling it’s Fiery Goan Curry Sauce with all date codes prior to 30/09/2019 as the sauce potentially contains mustard which is not declared on the packaging and is a health risk to consumers with an allergy to mustard.

 

Any customers who have an allergy to mustard should not consume this product and should return it to Waitrose for a full refund.

 

We apologise for any inconvenience to our customers.

 

If you have any questions please contact Waitrose Customer Care line on 0800 188884 or visit www.thespicetailor.co.uk

 

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Statement in response to 'Animals Farmed' Guardian article from 29 May 2018

30/05/2018

We do not use feedlots and never would do.

 

The standards at the farm that the Guardian refers to are exemplary - the farm is award-winning, is run under a bespoke environmental management plan with Natural England and is a showcase for local schools.

 

Animal welfare is of the highest importance to us - our team regularly visits the farm. All our livestock has the freedom to show natural behaviours and therefore all our beef cattle are grazed on grass. 

 

All the cattle on this farm graze the marshes during the summer season then during the winter months, when the grass dies back and the wintry weather sets in, the cattle are brought back into the yard or barn and fed a forage based diet based on best animal welfare practice.