Customer information notices
Latest notices
Product Recall -Soupologie Red 5-A-Day Soup 600g
19/09/2019
Best Before affected: 01/10/2019
Soupologie is recalling the above product due to the detection of Listeria, which if consumed could risk customer illness.
● Do not consume
● Package up item
● Return the product to your local Waitrose & Partners branch for a full refund
Contact: Soupologie Customer Care 01354 697645
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Waitrose Sour Cream & Chive Mix 150g
11/09/2019
Best Before affected: 21 DEC 19
Waitrose is recalling the above product as some bags have been filled with the incorrect product, which contains wheat that is not declared on the pack
- Any customers who have an allergy to wheat should not consume this product
- Package up item
- Return the product to your local Waitrose & Partners branch for a full refund
Contact: Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Waitrose Sweet Potato & Coconut Soup 400g & Waitrose Roasted Tomato, Bean & Quinoa Soup 400g
18/08/2019
Use By: 25 AUG
Waitrose is recalling the above products as some pots have been filled with the incorrect product, which contains soya that is not declared on the label.
Any customers who have an allergy to soya should not consume this product
Return the product to your local Waitrose branch for a full refund
Please contact:
Waitrose Customer Care 0800 188 881, Option 4
We apologise that it has been necessary to recall this product and for the inconvenience caused.
McCain Frozen Hash Browns 625g
31/05/2019
Brand: McCain
Best Before End September 2020
McCain are recalling the above product as a small number of packs may contain small pieces of blue plastic
● Please do not consume this product, and return to your local Waitrose branch for a full refund.
McCain careline number: 0800 146573
Email: customer.relations@mccain.co.uk
We apologise that it has been necessary to recall this product and for the
inconvenience caused.
Essential Waitrose Pickled Sweet Sliced Beetroot
22/05/2019
Essential Waitrose Pickled Sweet Sliced Beetroot 340g
Brand: Waitrose & Partners
Best Before End Sep 2020
Waitrose & Partners are recalling the above product as a small number of jars may contain pieces of glass
Please do not consume this product, and return to your local Waitrose branch for a full refund.
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Dorset Cereals Simply Oat Granola
15/05/2019
Dorset Simply Oat Granola 550g
Brand: Dorset Cereals
Best Before affected 24 02 2020, pack code: GCP9116
Only this one batch of Dorset Cereals ‘Simply Oat Granola’ is affected by this announcement. No other products are affected
Dorset Cereals are recalling the above product as a small number of packs incorrectly contain the following nuts that are not declared on the label: almonds, hazelnuts, and cashew nuts.
If you have an allergy/sensitivity to nuts (namely almonds, hazelnuts or cashew nuts) please do not consume this product, and return to your local Waitrose branch for a full refund.
Email: pleasetellus@dorsetcereals.co.uk
Freephone: 0800 5878901
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - The Vegetarian Butcher - Little Willies 160g
30/04/2019
The Vegetarian Butcher - Little Willies 160 g
Brand: The Vegetarian Butcher
Use by affected: All date codes
The Vegetarian Butcher have recalled the above product as some packs may contain small pieces of white plastic.
- Do not consume
- Package up item
- Return the product to your local Waitrose & Partners branch for a full refund
Website: www.waitrose.co.uk
Freephone: 0800188884
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Go Ahead Nutty Crunch Hazelnut Bars 6 x 19.5g
19/04/2019
Go Ahead! Nutty Crunch Hazelnut Bars 6x19.5g
Brand: Go Ahead!
BB affected: 01/10/2019
This product is being recalled from sale as the product contains peanuts which are not declared in the ingredients list on the packaging
● Do not consume
● Package up item
● Return the product to your local Waitrose branch for a full refund
Website: ubconsumerservices@pladisglobal.com
Telephone: pladis Customer Careline: 0800 456 1372
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Waitrose Cooks Ingredients - Dark Chocolate Chunks 100g/Waitrose Cooks Ingredients Dark Chocolate Chips 100g
26/02/2019
Waitrose Cooks’ Ingredients - Dark Chocolate Chunks 100g
Waitrose Cooks’ Ingredients - Dark Chocolate Chips 100g
Brand: Waitrose & Partners
Best before date affected: All date codes
As a precautionary measure we are recalling the above product as some packs contain milk which is not declared on the packaging.
Any customers who have an allergy to milk should not consume this product and return it to Waitrose for a refund.
Please contact our Customer Care team on 0800 188 881
We apologise for any inconvenience caused
Product Recall - Guernsey Dairy Salted Butter 250G
13/02/2019
Guernsey Dairy Salted Butter 250g
Brand: Guernsey Dairy
Use by affected: All Use By Codes
Allergen information has been omitted from this label in error
If you have an allergy to milk stop using the product immediately
Package up item
Return the product to your local Waitrose branch for a full refund
Website: www.waitrose.co.uk
Freephone: 0800188884
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall - Waitrose Fish Fingers Product
19/12/2018
Waitrose 6 Chunky Battered Haddock Fish Fingers
Brand: Waitrose Ltd
Use by affected: BBE Nov19
We are recalling the above product due to the presence of large fish bones which have the potential to cause injury if consumed
- Do not consume
- Package up item
- Return the product to your local Waitrose branch for a full refund
Website: www.waitrose.co.uk
Freephone: 0800188884
We apologise that it has been necessary to recall this product and for the inconvenience caused.
Product Recall -Durex Real Feel - Packs of 12 and 18
20/11/2018
Expiry Date: Pack of 12 2020-12 and 2021-01
Expiry Date: Pack of 18 2021-01
We have been informed that a limited number of the above condoms are not passing their stringent shelf-life durability tests.
Only the above date codes are affected. Any customers who have bought packs with the above date codes should not use them, but return them to Waitrose for a full refund.
No other Durex batch codes or products are affected by this recall.
We apologise for any inconvenience to our customers. If you have any questions please contact the Durex Customer Careline on +44 (0) 1753 506 950
