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For questions or comments regarding Waitrose branches, products, services or web site content, visit our dedicated customer help and support service, where you can quickly find answers to questions regarding our services, or submit a question to one of our customer representatives.
Waitrose Customer Sales and Support is open 8am-10pm Monday -Friday, 8am-9pm Saturday and 9am-7pm Sunday.
Freephone: 0800 188 884
Contact our sales and support team by post:
Waitrose Customer Sales and Support team
John Lewis Card Services: 0845 300 1223
John Lewis lost and stolen cards: 0800 015 3036
Waitrose Card Services: 0845 3003127
Waitrose lost and stolen cards: 0800 015 3038
Peter Jones Card Services: 0845 300 3125
Lost and stolen cards: 0800 015 3037
Partnership Card Services partnership card services: 0845 300 1223
Partnership card application requests: 0845 366 6888
Partnership card lost and stolen: 0800 015 3037
For questions or comments regarding Waitrose Kitchen magazine, visit our Help and Support page. Or alterntively, contact us using the details provided below.
John Brown Publishing
136-142 Bramley Road
By Telephone: 020 7565 3117
By Fax: 020 7565 3076
For queries and comments regarding Waitrose Kitchen magazine only. No Waitrose or Waitrose.com queries can be dealt with - please use the contact details above.
For questions or comments regarding Waitrose broadband, please visit our FAQs page
Waitrose supports Consumer Direct, a service from the Office of Fair Trading. It offers clear, practical advice for consumers. Call 08454 04 05 06 or visit www.consumerdirect.gov.uk (This link opens a new window). Consumer Direct also offers fact sheets about shopping online. Follow this link to find out about safe internet shopping.