Contact us

Waitrose is keen to provide you with the best possible standards of online service. To help us we would appreciate your comments and suggestions on how we can improve your online experience with Waitrose.

Waitrose Customer Sales and Support

For questions or comments regarding Waitrose branches, products, services or web site content, visit our dedicated customer help and support service, where you can quickly find answers to questions regarding our services, or submit a question to one of our customer representatives.

Waitrose Customer Sales and Support is open 8am-10pm Monday -Friday, 8am-9pm Saturday and 9am-7pm Sunday.

Freephone: 0800 188 884

Contact our sales and support team by post:

Waitrose Customer Sales and Support team
Waitrose Limited
Doncastle Road
Bracknell
Berkshire
RG12 8YA

Waitrose Wine Direct

For questions or comments regarding Waitrose Wine Direct.

Telephone (8am-10pm Monday-Friday, 8am-9pm Saturday, 9am-7pm Sunday): 0800 188 881
Fax: 01344 824 978
Post: Waitrose Customer Sales and Support, Waitrose Wine Direct, Doncastle Road, Bracknell, Berkshire, RG12 8YA

Flowers and Gifts

Telephone (8am-10pm Monday-Friday, 8am-9pm Saturday and 9am-7pm Sunday): 0800 188 881
Fax: 01344 824 978
Post: Waitrose Customer Sales and Support, Waitrose Limited, Doncastle Road, Bracknell, Berkshire, RG12 8YA

Account Card Services

John Lewis Card Services: 0845 300 1223
John Lewis lost and stolen cards: 0800 015 3036

Waitrose Card Services: 0845 3003127
Waitrose lost and stolen cards: 0800 015 3038

Peter Jones Card Services: 0845 300 3125
Lost and stolen cards: 0800 015 3037

Partnership Card Services partnership card services: 0845 300 1223
Partnership card application requests: 0845 366 6888
Partnership card lost and stolen: 0800 015 3037

Waitrose Branches and Head Office

To find the contact details of your nearest branch, use the Branch Finder service in the main menu.

Waitrose headquarters is based at:
Waitrose Central Offices
Southern Industrial Area
Bracknell
Berkshire
RG12 8YA
Tel: 01344 42 4680

Waitrose Kitchen magazine

For questions or comments regarding Waitrose Kitchen magazine, visit our Help and Support page. Or alterntively, contact us using the details provided below.

John Brown Publishing
136-142 Bramley Road
London
W10 6SR

By Telephone: 020 7565 3117
By Fax: 020 7565 3076

For queries and comments regarding Waitrose Kitchen magazine only. No Waitrose or Waitrose.com queries can be dealt with - please use the contact details above.

Web access & broadband from Waitrose

For questions or comments regarding Waitrose broadband, please visit our FAQs page

Waitrose supports Consumer Direct, a service from the Office of Fair Trading. It offers clear, practical advice for consumers. Call 08454 04 05 06 or visit www.consumerdirect.gov.uk (This link opens a new window). Consumer Direct also offers fact sheets about shopping online. Follow this link to find out about safe internet shopping.