We're taking action on coffee cups

That’s why we’re proud to announce that by autumn this year, we will have removed takeaway coffee cups from all our stores.

We are still delighted to offer you a free hot drink whenever you shop with us. We just need your help. Once takeaway cups are removed we’d like you to bring in your own reusable cup. We’ve already made a start by removing takeaway cups from 18 of our shops.

We’ll be in touch again soon to let you know when the change will happen in your local store. But please do feel free to use your own reusable cup before then.


View our frequently asked questions >


A free tea or coffee when you shop with us

Nothing says ‘welcome’ more than a lovely cup of tea or coffee. That’s why we like to offer you a free hot drink when you come shopping at Waitrose. It’s just one of the ways we like to say thank you for your custom.

We've come up with this short guide to help all our myWaitrose customers make the most of the scheme and to remind you about scanning your myWaitrose card.
We hope that through observing this free tea and coffee etiquette we can continue to offer a complimentary hot drink each time you shop with us.


Free tea and coffee etiquette

• Become a myWaitrose member and shop
with us a little (or a lot)

• Enjoy a free tea or coffee (purchase
required) when you pop in for your groceries
(terms and conditions apply)

• Swipe your myWaitrose card at the till

We’ve already started removing takeaway cups from our shops+


What is happening?


We have committed to removing all takeaway disposable coffee cups from our shops by autumn 2018. As myWaitrose members you will continue to have the option to enjoy a free tea or coffee from your shop’s self-serve machine as a thank you for shopping with us. But in the coming weeks we will be asking you to bring in your own reusable cup, rather than being offered a disposable coffee cup when you go through the checkout.    

The cups will be removed initially in nine test branches from 30th April. This will help us understand how to manage the changeover as smoothly as possible for customers, before rolling it out across all stores in a phased programme by the autumn.


Why are you doing this?


We believe in doing everything we can to protect our environment and while we know that we need to do more, removing disposable cups is the right thing to do.



How many disposable cups do Waitrose giveaway each year?

Our action will save more than 52 million cups every year.



How many tonnes of plastic and paper will removing the cups save each year?


It will save 221 tonnes of plastic and more than 665 tonnes of paper a year.


Why haven’t you simply introduced compostable
or recyclable cups?  


We looked at compostable cups carefully and there are currently only a small number of sites in the UK able to process industrially compostable coffee cups (they're not home compostable). The need for all the cups to be transported across the country to these sites means we don’t think it’s currently an environmentally sustainable solution. The cups
plant-based coating and lid means if they are placed in normal recycling they would act as a contaminant. We therefore believe that removing disposable cups altogether is a more effective for the environment.